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jocelyn368

Good place, near everything

4.0 of 5 bubblesReviewed 5 weeks ago
Good hotel
Very good Location
The view is incredible when your are at higher level facing water
Balcony is good
Date of stay: May 2024
Trip type: Travelled on business
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Jonas Melin, General Manager at The Pinnacle Hotel Harbourfront, responded to this review
Responded 4 weeks ago
Dear jocelyn368,

Thank you for your kind words and positive feedback. We are delighted to hear that you enjoyed your stay at the Pinnacle hotel and that you found our location and room to your liking. we hope to welcome you back soon for another fantastic experience.

Warm Regards,
JP

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (7,718)
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Traveller rating
3,284
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445
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79 - 84 of 7,719 reviews
Reviewed 5 weeks ago

Excellent hotel within easy walking distance of the city centre, bars etc and waterfront. Staff very friendly and helpful. Rooms cleaned daily. I cannot fault anything we had a superb stay - thank you

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank robinmoor3053
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jonas Melin, General Manager at The Pinnacle Hotel Harbourfront, responded to this reviewResponded 4 weeks ago

Dear robinmoor3053,

Thank you for your kind words, We are delighted to hear that you enjoyed your stay at our hotel and that you appreciated our friendly staff, great rooms, and convenient location. We strive to provide the best value for our guests and we are glad that you found it satisfactory. We look forward to welcoming you back near future. Thank you for choosing us and for sharing your experience on TripAdvisor.

Warm Regards,
JP

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2024

Dodgy plumbing, cave like room which didn't look like the photos when booked. It was clean ans well located but overall wouldn't recommend.

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Alistair M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jonas Melin, General Manager at The Pinnacle Hotel Harbourfront, responded to this reviewResponded 4 weeks ago

Dear Alistair,

Thank you for providing such consistent feedback. The plumbing will be taken care of immediately We thank you for complimenting our cleaning. We hope to see you again.

Sincerely,
Nick Burrows - Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2024

Booked this hotel for the location mainly. At the price we had higher expectations than what we experienced. The room we had was incredibly dated, and in need of renovation and upgrades. It also wasn't a nice space to hang out with the type of furniture and location of television. The experience of the room was very contrary to the hotel lobby. Also had a frustrating experience with contradictory information about the restaurant. We were told we didn't need a breakfast reservation and then the next morning were told we had to wait 30min for a table. We ended up going elsewhere.

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ajbuyer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jonas Melin, General Manager at The Pinnacle Hotel Harbourfront, responded to this reviewResponded 4 weeks ago

Dear AJ,

Thank you for being with us during your getaway. We are happy to hear you enjoyed our location. We will be taking your feedback regarding our decor and breakfast reservations into consideration immediately. We hope you will be back with us soon to see our upgrades for yourself.

Sincerely,
Nick Burrows - Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2024

The room was very nice. The view was nice too. The beds were a little lopsided not sure how to word it .

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Stephanie M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Harbourfront Pinnacle, Guest Services / Front Office at The Pinnacle Hotel Harbourfront, responded to this reviewResponded 4 weeks ago

Dear Stephanie, Thank you so much for taking the time to leave us a wonderful review. We appreciate your feedback in regards to the bed. I will ensure to pass this feedback onto our Housekeeping Manager. I hope we can welcome you back again one day soon!
Kind Regards, Mackenzie, Front Office Manager

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Reviewed 15 May 2024

I was very happy with the hotel. Highly recommend getting a room with a harbor view, it was spectacular.

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank g1fscaf7o8
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Harbourfront Pinnacle, Guest Services / Front Office at The Pinnacle Hotel Harbourfront, responded to this reviewResponded 15 May 2024

Dear Valued Guest, Thank you so much for your spectacular review! We are so thrilled to hear you enjoyed your time with us! We cant wait to welcome you back one day soon! Kind Regards, Mackenzie, Front Office Manager

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