We stayed at the hotel for 4 nights. 2 adults and 3 children in a one BR suite.
The hotel has a great location, in a small, quiet and safe neighborhood, but still close to Granville Island and Davie st with lots of restaurants and other shops.
It offers good facilities to the guests, such as free parking, coins operated laundry machine and dryer, a 24 hours coffee machine at the lobby with a nominal cost of 0.5 CAD for a cap and free breakfast, which is collected by the guests from the buffet and the hotel lobby to the room.
The room is also very nice and comfortable, although a bit dated and has some wear and tear, with 2 sofa beds in the leaving room, which each opened to a double bed. It also have an equipped kitchen, with everything needed to cook in the room.
we also enjoyed a balcony at floor 6 with a nice view to the bridge.
The less satisfactory issues we experience had to do with inconsistency of the service provided.
At check inn (and later as well) we were welcomed warmly and helpfully by the front desk employees. They were very efficient and warm and assisted us in the next days of our stay to decide were to visit.
as opposed to the good service mention above, we experienced a very cold and unthoughtful service from other employees of the front desk, which didn't respond or responded in a rude manner. the cleaning of the room wasn't always to our satisfaction (and I may comment that we kept a clean and tidy room and kitchen).
on two incidents our toilet was blocked, not because of something we though in it but probably an issue with the main plumbing. We called the reception and a guy was sent immediately to resolve the problem. He used a tool to open the block and went, living a very unpleasant mess behind him.
Sometimes we felt as if the hotel has enough guests and doesn't really care.
We would recommend the hotel mainly for families with patience to the level of service provided.
- Official Description (provided by the hotel):
- Welcome to our family-owned Sunset Inn & Suites hotel in Vancouver located on a quiet, tree-lined residential street in the charming West End. Our residential-style Vancouver suites offer all the comforts of home with separate bedrooms, living rooms, fully-equipped kitchens, dining areas and private balconies. Whether your Vancouver travels are for leisure or business, our spacious suites at affordable rates are ideal for memorable family vacations, productive business trips and extended stays in Vancouver. Find numerous amenities at our Vancouver hotel including free gated parking, wireless Internet and breakfast. Then explore the endless Vancouver attractions within walking distance including the English Bay, Robson Street, and more. Our friendly staff looks forward to going above and beyond to make your stay at our Vancouver hotel unforgettable. ... more less
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- Also Known As:
- Sunset Hotel Vancouver