Arrival was nice, with a warm welcome from the desk staff. Throughout our stay, the staff were friendly, helpful and professional. Unfortunately, they were not able to access my IHG status, as their computers were not set up to connect. (?)
Our room opened onto a back alley, looking into the back windows of the houses behind the hotel, the carpet appeared badly worn, (cigarette?) burn marks in multiple places, and overall the room decor just seemed tired and old. Security is always a first concern in any hotel...The second floor at this property is low enough on the back side of the hotel that it could be accessible from the street below by a determined burglar. I would suggest that 3rd floor and above would avoid two of these problems (safety/security and the view in neighbors' windows).
My overall rating of average was the result of the physical condition of the room and the price for this room (negative), slightly offset by great service and a slightly above average breakfast (positive).
As a Platinum member of IHG Rewards, I stay in a lot of hotels and many HI Expresses. This one could be a very nice stay with some work.More
- Free Wifi
- Free Parking