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Tropicana Suite Hotel
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Reviews (146)
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Reviewed 5 May 2014

This is an old hotel and the rooms look old but they where clean enough. If you are looking for a hotel in a good location for shopping and eating. Also walking distance to the waterfront, Canada line and Sea bus and don't expect a 5 star hotel for a little over $100. a night, then this is the place. I had the 12th floor with a great view and will stay there again next trip to Vancouver.

Room Tip: Corner room on the 12th floor!!
  • Stayed: May 2014, travelled solo
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1  Thank highlander115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JBrahim, Manager at Tropicana Suite Hotel, responded to this reviewResponded 7 May 2014

Thank you so much for your kind review and I am on behalf of the entire team of Tropicana hotel very pleased that you enjoyed your stay.

We are working harder to make all the suite very comfortable and I am also please to let everyone know that we have upgraded our Wi-Fi service for all the rooms.

We hope to see you soon again in Vancouver.

Tropicana Hotel Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2013

It's so hard to know where to start. Let's begin with the positives:

- The size of the suite
- The location of the suite
- Free parking on-site
- Coin-operated laundry on-site

Suites are large with a bedroom and separate living area, separate bathroom and a small kitchen.

Location is excellent on Robson Street with restaurants and shopping in every direction.

Free parking on-site was suitable and actually a perk during our disappointing stay.

And now for the negatives:

Absolutely everything else.

Literally, this place is a dump. I will not set foot in this place again. And it is a very expensive dump -- at 139 CAD per night, I was not expecting such a dirty, disgusting excuse for a 'hotel'. I documented with pictures some of what I am talking about -- I urge anyone who is thinking of staying here to look at those.

Here is the short list of the biggest problems we observed:
- Unclean: This place is just dirty. They do maid service every day, but some things (like the ancient, stained sofa) are stained brown with dirt and can't be cleaned. Plus . . . even things that are regularly cleaned like the bathroom and the bed linens always had hair left there by 'someone'. I can only assume it came from the maid . . . or someone else, who really nows. But the hairs found in our sheets and in our bathroom were medium-length black hairs. I don't have black hair. My husband doesn't have black hair.
- Poor Quality/Holes Everywhere: Everything was just literally covered in holes . . . the bedspread had a huge hole in it, the lamp shades have holes, the couch (which I would not be surprised is an original from the 60's) was dirty and full of holes in the upholstery, the curtains were full of holes . . . everything is just old and very, very badly maintained. The light in the kitchen also didn't work at all.
- Cost: Cost is not a problem if the quality is worth it, but with the above comments, I was sorely disappointed.

Other negatives, but less severe:
- Elevator: There are two elevators but suspiciously one of them never goes anywhere unless you tell it to go 'up' from inside the elevator. For a hotel with 12 floors and basically 1 working elevator (that is very slow), there was always a long wait for the elevator
- General Quality of Room: You can tell they tried to 'renovate', which means a shoddy wallpaper job and a dab of fresh paint, but the wallpaper is peeling in many places and the current state is of general low quality.
- Common Areas: The common areas (hallways, elevator, etc) are also stained and often dirty (trash on the floor, etc)
- Security w/ Luggage: If you ask to store your luggage, they will throw it in a pile near the desk and ask you to retrieve it when you get back -- no claim tag or anything to prevent someone from taking your bag.
- Kitchen: Kitchen was badly stocked (and the entire place was so unclean, I was really hesitant to use anything from the kitchen, so we tried to keep it simple). The freezer didn't actually freeze anything (not sure what was wrong, it was set to the coldest setting). The kitchen light didn't work at all. Coffee was not re-stocked after the first day.
- Wi-Fi: Wi-Fi is terrible (access point was barely reachable from our room on the 10th floor, and when it was connecting, the DNS server randomly worked)'

Overall, I will not step foot here again. There are several hotels within 2 blocks either direction of Robson Street -- look at one of those instead.

  • Stayed: September 2013, travelled as a couple
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5  Thank natosha_bard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2013

This hotel is in a great location (safe too), walking distance in the downtown/Robson area.

Rooms are dated but clean enough. We had a suite with kitchenette with basic necessities (pot, pan, dishrack, etc.), living room overlooking Robson Street and a bedroom with a Queen-size bed in it. We were on the 11th floor but could hear a few people shouting at the street level throughout the night. Free parking in the back.

Carpet in hallways were old with stains, but carpet inside the rooms were fine.

No A/C - if you leave your windows open, pigeons can get inside, if you are not careful.

Can't beat the price for the location though - we paid $159 inclusive of taxes and saved $150 per night (other hotels in the area run $300 including tax. Close to inexpensive restaurants (many Japanese), cafes and shops. Across the street from the Hop On Hop Off bus stop.

Room Tip: Don't keep your windows too wide open - pigeons can get inside.
  • Stayed: August 2013, travelled with family
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Thank colmmoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2013

The location is convenient enough for the boutiques of downtown/Robson area as well as the cool cafes and restaurants of West End. If is also an easy walk to beautiful Stanley Park.

The rooms, however, are dated and finishing are raw. There is no air conditioning, which can be frustrating in the hot summer. The kitchenette is poorly equipped as well - the dated kettle and oven looked worn out and we didn't dare use them in case of any danger. There are better choices along Robson Street for the same price.

  • Stayed: July 2013, travelled as a couple
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2  Thank twcsingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2013

Absolutely disgusting hotel. Not only is everything outdated, its also not clean and torn up. The only positive review is the view. Other than that its not worth your money. I am surprised that its not been inspected. It sounds good on paper, but not in real life.

  • Stayed: June 2013, travelled with family
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2  Thank Annie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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