Our wedding was on May 22nd and we had many out of town guests. We were looking for a hotel with a decent reputation and reasonable prices close to Gastown where our wedding venue was located. When we called the hotel they said that we would receive a discount for booking our wedding party/friends with them. We advertised this to our guests and family. We were embarrassed to be denied a group discount during check out. Even though we mentioned the name of the hotel manager, they denied the possibility of any discount. What's most unprofessional, is they claimed they could not get in touch with my husband so they decided to charge his bill to his mother's card because she had the same last name. When she called to dispute the charge, they had the nerve to admit to doing this on purpose because for some reason the card would not go through and since his mother had the same name they didn't see any harm in charging it to hers so they could get credit. This caused a lot of initial confusion and unnecessary stress to his mother. The hotel refused to reimburse his mother for overcharging and so my husband paid her what she was overcharged when they should have called my husband. Now I just found out I have 3 charges to my card from the Hotel and I have no idea what they are for. I called to get a break down of the costs and they told me I had to call back during specific hours when the manager was in. I think the front desk clerk or someone else on duty should be competent enough to handle billing enquiries. So now I'm left with an overcharge of $500 and playing phone tag to dispute an overcharge.
- Official Description (provided by the hotel):
- Located in the heart of downtown Vancouver, discover the Victorian Hotel-a newly renovated boutique-style property housed in a beautiful brick Victorian era building dating back to 1898. Once inside,guests are transported to the 21st century with 47 beautifully appointed guest rooms designed to create a truly alternative hotel experience.The location is at the nexus of 3 distinct neighborhoods. Historic Gastown,trendy Yaletown and the brand new development of Coal Harbour next to the Convention Centre, are all within walking distance.The shopping district of Robson street and the entertainment sector of Granville are also just minutes away. Waterfront Sky Train station and Roger's Arena are both approximately 5 minute walks from the hotel. ... more less
- Reservation Options:
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