We stayed here for four days in July. The hotel is gorgeous from the outside, all glass and modern. Our room, however, was quite outdated, especially the bathroom. The color scheme, an orangey coral, was downright hideous. Housekeeping was not up to par. The carpeting was dirty and stained and the desk had a large circular burn mark, probably from the in-room coffee pot. The toilet didn't look particularly clean when we arrived, but I thought that was probably just due to age. However, after spending the day touring this beautiful city we returned to our room, lifted the toilet lid and there was urine and toilet paper in the toilet. Housekeeping 101 should include daily toilet brushing!
On the up side, the bed was very comfortable and the hotel's location is great. When we checked in, we were told we were getting 2 double beds, but were given a king when we requested a different room. I would have preferred being on a higher floor, we were on 7, but the view was still very good.
The concierge was helpful and friendly, as was the rest of the staff. Next time we'll stay somewhere else, maybe across the street at the Pan Pacific or the downtown Fairmont.More