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“Wow talk about being treated like a King!” 5 of 5 bubbles
Review of Fairmont Waterfront

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Fairmont Waterfront
Ranked #11 of 89 Hotels in Vancouver
Certificate of Excellence
GreenLeadersPlatinum level
Toronto
Level Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Wow talk about being treated like a King!”
5 of 5 bubbles Reviewed 19 November 2013

I was in Vancouver for the Western Canadian Hotel Investment Conference and I decided to come back to the Fairmont. The year before was not great but I love the location so I thought I would give them another chance. Well the difference between then and now was night and day. From the moment I arrived till last second before I got into the cab to go to the airport the service was some of the best I have ever had. Everyone was friendly, helpful, polite and always smiling no matter how busy them seemed. Plus my room was one of the newly renovated ones over looking the Harbour and it was beautiful. Check in was done in seconds and though my room was not ready they invited me to get a coffe in the lounge and they would call me. Within 15 mins I was in my room and my bag was in the room waiting for me. When iwanted to go out to lunch or dinner the staff had great suggestions and when I took some clients to dinner one of the Bell Staff took us in the Hotel Car. I cannot say enough good things about this hotel, how clean and fresh smelling it is and the staff just put it over the top. I actually felt like taking an extra day just to visit the city, unwind, and kick back and that was because of the hotel. If you want a hotel where they make you fell like a King and grant your every wish then stay at the Fairmont especially if you are there for business because they help your client feel amazing too. I will not be staying anywhere else but at the Fairmont Waterfront.

Room Tip: Ask for one of the newly renovated suites looking over the Harbour it is beautiful at night and in t...
See more room tips
  • Stayed October 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank GeoffreyB58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaterfrontVancouver, General Manager at Fairmont Waterfront, responded to this review, 20 November 2013
Dear Guest, Thank you so much for taking the time to submit a review of The Fairmont Waterfront, I was overwhelmed by your kind words. I am so glad that you enjoyed your time with us and that we were able to anticipate your needs. Our colleagues work really hard to make our guests feel valued and special and it is always nice to hear when we succeed; please know I will take great pleasure in sharing your feedback with the entire team. Thank you again for choosing to stay with us here at The Fairmont Waterfront and If I can ever be of personal assistance, please do not hesitate to contact me directly at 604-691-1892 or by email at indu.brar@fairmont.com. Warm regards, Indu Brar, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,074 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (851)
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  • Danish first
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English first
Adelaide, Australia
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 19 November 2013 via mobile

Firstly I just save to comment on how friendly and helpful the lovely gentlemen on the door were for the entirety of my stay. Always happy to help and give advice when asked, really outstanding. The room was very comfortable, the pool warm enough to swim in and the lounge pleasant. Breakfast was a little overpriced but the service in the restaurant excellent.

Stayed November 2013, travelled on business
Helpful?
Thank timjanelongmire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaterfrontVancouver, General Manager at Fairmont Waterfront, responded to this review, 20 November 2013
Dear Guest, Thank you for your review – I was happy to read that you enjoyed your stay with us. I will be sure to share your kind words with our doormen and I hope we have the chance to welcome you back in the very near future. Warm regards, Indu Brar, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 15 November 2013

The whole Fairmont chain is incredible. And the Waterfront is my hotel of choice when I have to go into the city. Close to all the transportation I may need, it is also convenient to all the amenities I like. Despite being central, it is also close to Vancouver's incomparable seawall and allows me to get on a bike for a ride or take a simple walk around Stanley Park. The rooms are always immaculate and the bed as comfortable as any I've slept in, including my own.

But the real pleasure of staying at the Waterfron comes from the staff. Friendly, helpful, knowledgable and great at finding solutions for me -- even if the issue is self-inflicted by my lack of planning. Thank you Fairmnot Waterfront.

  • Stayed October 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaterfrontVancouver, General Manager at Fairmont Waterfront, responded to this review, 19 November 2013
Dear Guest, Thank you so much for your lovely review of The Fairmont Waterfront for TripAdvisor - we are so glad that you enjoy your time with us. Our colleagues take great pride in the warm and engaging service they strive to provide; please know I will take great pleasure in sharing your kind words with the entire team. Thank you again for choosing to stay with us, your loyalty is very much appreciated and If ever I can be of personal assistance, please do not hesitate to contact me directly at 604-691-1892 or by email at indu.brar@fairmont.com. Warm regards, Indu Brar, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maritimes, Canada
Level Contributor
79 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 15 November 2013

I was in Vancouver attending a conference and stayed at the Fairmont Waterfront Hotel. it is perfectly situated for those using the new convention centre which is across the street, accessible by tunnels if it is raining out. The hotel is large and grand and well appointed. The staff are friendly and very helpful. I accidently booked the wrong dates and had to change rooms during the day while I was at the meetings, but when I returned to the hotel in the afternoon, I found that they had moved my luggage to my new room already. The hotel restaurant was fabulous, nice decor and great food, not terribly pricey by hotel restaurant standards.

Room Tip: Try to get a room facing the harbour, makes for a gorgeous view.
See more room tips
  • Stayed November 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SueSueT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaterfrontVancouver, General Manager at Fairmont Waterfront, responded to this review, 19 November 2013
Dear Guest, I would like to thank you for taking the time to submit a TripAdvisor review of The Fairmont Waterfront. I was thrilled to read that you enjoyed your time with us and I agree that our location is hard to beat for those attending conferences at the Vancouver Convention Centre. You are certainly not the first to accidentally book the wrong dates (I include myself in that club) and I am so glad that we were able to accommodate you during your stay. Thank you again for choosing to stay at The Fairmont Waterfront and I do hope we have the opportunity to welcome you back in the very near future. Warm regards, Indu Brar, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 15 November 2013

Everything was exceptional, enough said. Being in the industry in the States, we approach hotels and resorts very critical. We could not find anything wrong with this place, actually we were blown away. The professionalism and sheer happiness and willingness of the staff to help was a breath of fresh air. Everyone made us feel at home, from the Doorman Chad, who went above and beyond helping us to out to the AMAZING front desk receptionist Alexis, who is worth her weight in gold. Every time we entered the hotel there she was with a smiling face and a cute wave. She would stop and talk to us and suggest things we should do for that day. My friend and I will travel from NYC to Vancouver again just because of her. Chad would answer any, and I mean any, question we had with a smile on his face. The room was in prefect clean condition, the water station by the elevator during the day was refreshing, and the hot tub and steam room were a very nice clean treat for us. Thank you so much for the stay and please keep up the amazing work. Oh, and one more thing, you need to give Alexis and Chad a raise they deserve it.

  • Stayed November 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank AJ R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaterfrontVancouver, General Manager at Fairmont Waterfront, responded to this review, 19 November 2013
Dear Guest, Thank you so much for your fantastic review of The Fairmont Waterfront, your feedback is very much appreciated. We strive to provide warm and memorable stays for our guests and I never tire of reading about when we make that happen. I am very proud of our colleagues and the sincere and engaging service they strive to provide; please know I will take great pleasure in sharing your kind words with Alexis and Chad personally. Thank you again for choosing to stay with us and I do hope that we have the opportunity to welcome you again to The Fairmont Waterfront should your travels bring you back to our beautiful city. Warm regards, Indu Brar, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 14 November 2013

We also stayed in Room 717 (as did one reviewer earlier this month). The rooms must have been remodeled not too long ago, because we had a very spacious room with modern amenities and a very modern bathroom. As seems to be the latest trend, there is a large shower, but no bath; the combination of a rain-style showerhead and a hand-held telescopic spray head is very handy. We found the bed very comfortable, and the large wall-mounted flat screen TV has an excellent picture (and an excellent selection of channels). The computer desk allows easy hookup of a laptop, and a wide variety of cables are provided.
If you have never done so, read the instructions on the toiletries -- very entertaining and refreshing!
The public areas are very well decorated and maintained; the flower arrangements are particularly stunning.
The reception and staff of Fairmont hotels are particularly friendly and welcoming -- the staff at the Waterfront was no exception. We had one meal at the restaurant, which was excellent.
I will return on my next visit to Vancouver, but I may ask for a room with a harbor view!

  • Stayed November 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Francois B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaterfrontVancouver, General Manager at Fairmont Waterfront, responded to this review, 19 November 2013
Dear Guest, I would like to thank you for taking the time to share your review of The Fairmont Waterfront with TripAdvisor. I am very glad that you enjoyed your time with us and you are correct we did just complete a complete renovation of several floors of the hotel and I am thrilled to read that you enjoyed our new look and amenities. Thank you again for choosing to stay with us here at The Fairmont Waterfront and I do hope we have the opportunity to welcome you back on your next visit to beautiful Vancouver. Warm regards, Indu Brar, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 13 November 2013 via mobile

Wow, service and conscientiousness by this hotel staff beyond expectations. I was a guest of the hotel's guest at the last minute. Great location and experience. Morning breakfast service excellent and helpful. Will be back!
Look forward to a return trip.

Stayed November 2013, travelled on business
Helpful?
Thank Christopher M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WaterfrontVancouver, General Manager at Fairmont Waterfront, responded to this review, 19 November 2013
Dear Guest, I am so glad that you enjoyed your stay with us and we look forward to welcoming you back in the very near future. Warm regards, Indu Brar, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont Waterfront

Property: Fairmont Waterfront
Address: 900 Canada Place Way, Vancouver, British Columbia V6C 3L5, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Vancouver
#5 Business Hotel in Vancouver
#7 Family Hotel in Vancouver
#9 Romantic Hotel in Vancouver
#9 Luxury Hotel in Vancouver
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Fairmont Waterfront 4.5*
Number of rooms: 489
Official Description (provided by the hotel):
The Fairmont Waterfront luxury hotel showcases the best of Vancouver. Conveniently situated beside the Canada Place Cruise Ship Terminal and adjacent to the Vancouver Convention Centre, this luxury Vancouver hotel has a central harbour location, ideal for any stay. Guests can enjoy shopping, trendy restaurants, art galleries, Gastown, Chinatown and famous Stanley Park all within steps of our doors. This Four Diamond urban retreat is world renowned for its warm and welcoming service and truly showcases the best of Vancouver. The 489 newly renovated Vancouver Waterfront hotel rooms are spacious, elegantly appointed with distinctive amenities and showcase spectacular city, mountain and harbour views through floor-to-ceiling windows. The Fairmont Gold floor is an exclusive hotel within a hotel, featuring complimentary breakfast and evening canapes, personal concierge service and an exclusive lounge and terrace with harbour-views. Visit the on-site restaurant ARC. The culinary team embraces fresh, local and sustainable ingredients complemented by hotel-grown herbs from the 2,100 square foot rooftop garden and honey from the on-site honeybee colony. Expect simple, flavor focused cuisine, cooked with flawless execution appealing to discerning or emerging palates. ... more   less 
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Also Known As:
Fairmont Waterfront Hotel Vancouver
Fairmont Hotel Waterfront
Fairmont Hotel Vancouver
Fairmont Vancouver
Vancouver Fairmont
Fairmont Waterfront Vancouver

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