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“Good hotel, but not the best in the Fairmont chain”

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Fairmont Waterfront
Ranked #11 of 92 Hotels in Vancouver
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 12 June 2014

The Fairmont Waterfront has a lot going for it. The location is great, convenient to downtown and businesses and walking distance (with a good pair of shoes) to Stanley park along the sea wall. The bathrooms are fantastic for a hotel, the beds comfortable, and the service is true to the Fairmont brand.

What kept things from excellent for me were the fit and finish of the room and the quality of the in-room dining. Even on the 10th floor I could hear street noise, and you could hear the elevators "bing" non-stop in our room around the corner. Investing in some upgraded soundproofing would go a long way. There were also tears and rips in the carpet, although the room did appear to be recently renovated. The food from room service, though, was a complete disappointment. The breakfast we ordered was pathetic. The portions were tiny, the quality low, and the presentation almost non-existent. Easily the worst hotel breakfast (room service or otherwise) I've had in North America. As a business traveller, this is an important consideration for me, enough so that I will likely not return to this hotel.

Room Tip: Ask for a room FAR from the elevator
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  • Stayed: May 2014, travelled on business
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Thank SyunSeeker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FWsocialmedia, General Manager at Fairmont Waterfront, responded to this reviewResponded 13 June 2014

Dear Guest,
Thank you very much for your review. I'm very pleased that you enjoyed your stay with us, though disappointed that it was not all it could have been. I will share you comments with my team to ensure we are providing the best service possible. The deficiencies you mentioned will be rectified. I invite you to contact me at indu.brar@fairmont.com when your travels bring you back to Vancouver; it would be my pleasure to personally assist with your reservation.
Sincerely,
Indu Brar
General Manager

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1,977 - 1,983 of 3,452 reviews

Reviewed 11 June 2014

We used this hotel as a base for Vancouver prior to going on a cruise to Alaska. The hotel is situated directly opposite the harbour where the ships dock. However the hotel provides a complimentary service to deliver your cases directly to your cabin on the ship - leaving you additional time before boarding.

We had a standard room overlooking the back of the hotel with wonderful views of the Vancouver skyscrapers, upon our return after the cruise we were upgraded to Harbour view however I wouldn't bother to pay the extra as we loved the view at the back and the Harbour is disappointing with cranes on view and drab stone block buildings.

The rooms are large and nicely furnished also the beds are so so comfortable.

Would recommend this hotel chain to all.

Room Tip: All rooms are large only pay the additional upgrade if a harbour view is wanted but it is not great...
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  • Stayed: June 2014, travelled as a couple
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Thank PeterboroCouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FWsocialmedia, General Manager at Fairmont Waterfront, responded to this reviewResponded 12 June 2014

Dear Guest,
Thank you very much for your review. While I'm sorry the view from your room did not meet your expectations (we offer views of both the north shore harbour and the working harbour) I am pleased that the rest of your stay was exceptional and the service you received was exceptional. I hope we can welcome you again!
Sincerely,
Indu Brar
General Manager

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Reviewed 10 June 2014

I am a frequent visitor at the Waterfront. The location is second to none, views are outstanding, the rooms are first class and very comfortable and the staff are extremely friendly and service oriented. It is one of the nicest hotels that I stay at in my travels.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Fairmont Hotels & Resorts
Thank Steve A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FWsocialmedia, General Manager at Fairmont Waterfront, responded to this reviewResponded 11 June 2014

Dear Guest,
Thank you for your wonderful review! I'm thrilled to hear that each experience you've had at The Fairmont Waterfront has been so exceptional. I invite you to contact me at indu.brar@fairmont.com when you travels bring you back to Vancouver.
Warm regards,
Indu Brar
General Manager

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Reviewed 10 June 2014

The Fairmont Gold rooms in this hotel are fantastic. For UK visitors the value of an upgrade to include breakfast, coffee and soft drinks all day, hors deurves and late night cakes plus superb large rooms with stunning bathrooms and great harbour views is unbeatable. Its a matter of what you are used to, it's only expensive if you are used to cheap hotels. We have stayed in four Fairmonts this trip. All in Gold rooms or suites and to varying degrees the staff, amenities and overall service has been fantastic. Very highly recommended

Stayed: June 2014, travelled as a couple
Thank A1sportingspeakers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FWsocialmedia, General Manager at Fairmont Waterfront, responded to this reviewResponded 11 June 2014

Dear Guest,
Knowing that you have experienced four different Fairmont hotels during your trip and had great stays at each is wonderful. It's ever nicer to hear that the service and comfort you received exceeded your expectations. I look forward to welcoming you back.
Sincerely,
Indu Brar
General Manager

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Reviewed 10 June 2014

Great place to stay while in Vancouver. Close to cruise terminal. Very helpful staff. Great food in the area. The rooms were clean and comfortable. Bathroom was huge. I was pleasantly pleased with the overall stay. Would stay again.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Fairmont Hotels & Resorts
Thank Will C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FWsocialmedia, General Manager at Fairmont Waterfront, responded to this reviewResponded 11 June 2014

Dear Guest,
Thank you for your review! We're so pleased to offer such an exceptional location in the heart of downtown Vancouver and a relaxed, luxurious retreat. I hope to see you again soon.
Sincerely,
Indu Brar
General Manager

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Reviewed 10 June 2014

Amazing hotel, amazing location, amazing staff, amazing holiday :)

Went for our honeymoon and was looked after very well.

Best night sleep we have ever had whilst on holiday, for once, didnt miss our own bed at home!

Room Tip: Corner room
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  • Stayed: May 2014, travelled as a couple
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Thank sarah r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FWsocialmedia, General Manager at Fairmont Waterfront, responded to this reviewResponded 11 June 2014

Dear Guest,
Thank you for choosing to spend such a special occasion with us! I'm so pleased to hear that your honeymoon was unforgettable and that we had a part in it. I hope we can welcome you again!
Warm regards,
Indu Brar
General Manager

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Reviewed 10 June 2014

On the final lap of our tour of Western Canada we stayed 3 nights at the Waterfront Hotel. We stayed on the Fairmont Gold Floor, with our room overlooking the harbor and mountains. The Hotel is in an excellent position with good access to travel options, buses, sky train, ferry boat and with most of central Vancouver attractions within walking distance. We particularly appreciated the closeness of the Float Plane Terminal and that the hotel provided us with free bikes (available to President club members) which we used to explore Stanley Park. The staff were professional and attentive; our room was large clean and well equipped.The Gold level lounge provided an excellent buffet breakfast and afternoon selection of canapes. The Waterfront also offers luggage storage which we much appreciated as we spent 5 days over on Vancouver Island. A first class city center hotel which we look forward to returning to in the future.

Room Tip: It is well to remember Vancouver Harbor is a working port, with a busy container facility, which the...
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  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank rogerwmorris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FWsocialmedia, General Manager at Fairmont Waterfront, responded to this reviewResponded 11 June 2014

Dear Guest,
I'm so pleased to hear that your experience on Fairmont Gold was so exceptional! We're happy to provide complimentary use of our hotel bikes for the use of our Fairmont President's Club guests (a free loyalty program available for sign-up online or at the Front Desk). I look forward to sharing your compliments with my Fairmont Gold team!
Sincerely,
Indu Brar
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont Waterfront

Address: 900 Canada Place Way, Vancouver, British Columbia V6C 3L5, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Vancouver
#5 Business Hotel in Vancouver
#7 Family Hotel in Vancouver
#9 Romantic Hotel in Vancouver
#9 Luxury Hotel in Vancouver
Price Range: £182 - £777 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fairmont Waterfront 4.5*
Number of rooms: 489
Official Description (provided by the hotel):
The Fairmont Waterfront luxury hotel showcases the best of Vancouver. Conveniently situated beside the Canada Place Cruise Ship Terminal and adjacent to the Vancouver Convention Centre, this luxury Vancouver hotel has a central harbour location, ideal for any stay. Guests can enjoy shopping, trendy restaurants, art galleries, Gastown, Chinatown and famous Stanley Park all within steps of our doors. This Four Diamond urban retreat is world renowned for its warm and welcoming service and truly showcases the best of Vancouver. The 489 newly renovated Vancouver Waterfront hotel rooms are spacious, elegantly appointed with distinctive amenities and showcase spectacular city, mountain and harbour views through floor-to-ceiling windows. The Fairmont Gold floor is an exclusive hotel within a hotel, featuring complimentary breakfast and evening canapes, personal concierge service and an exclusive lounge and terrace with harbour-views. Visit the on-site restaurant ARC. The culinary team embraces fresh, local and sustainable ingredients complemented by hotel-grown herbs from the 2,100 square foot rooftop garden and honey from the on-site honeybee colony. Expect simple, flavor focused cuisine, cooked with flawless execution appealing to discerning or emerging palates. ... more   less 
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Also Known As:
Fairmont Waterfront Hotel Vancouver
Fairmont Hotel Waterfront
Fairmont Hotel Vancouver
Fairmont Vancouver
Vancouver Fairmont
Fairmont Waterfront Vancouver

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