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“Fairmont Waterfront is a great hotel”

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Fairmont Waterfront
Ranked #11 of 92 Hotels in Vancouver
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 13 August 2014

Great hotel central to downtown Vancouver and what the city has to offer. The service and staff are friendly and authentic. I highly recommend staying at the Fairmont Waterfront the net time you are in Vancouver

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts
Thank Lee W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FWsocialmedia, General Manager at Fairmont Waterfront, responded to this reviewResponded 14 August 2014

Dear Guest,
I'm thrilled you had such a wonderful experience at The Fairmont Waterfront. I look forward to sharing your review with my team and hope to see you again soon!
Warm regards,
Indu Brar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,838 - 1,844 of 3,452 reviews

Reviewed 13 August 2014

Love this hotel for the consistent service and quality of rooms. Over the last two years they have been upgrading some of the rooms to be more modern. Great views of the harbour if you can get one. On the Canada line so easy access to the airport and any other destinations you might want to go to using public transit. If staff aren't busy, they can give you a ride in one of the hotel BMW's around town - saves paying cab fare, but don't forget to tip.

Only downside of this hotel is that lots of people on cruises stay here so be sure to book your rooms in advance

Room Tip: Get a room facing the harbour
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  • Stayed: May 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Gman860
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FWsocialmedia, General Manager at Fairmont Waterfront, responded to this reviewResponded 14 August 2014

Dear Guest,
Thank you very much for posting your review! I'm so pleased you enjoyed your stay with us and the amazing location we are lucky to offer our guests. I hope we can welcome you again.
Sincerely,
Indu Brar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2014

Pros
Great location, easy access to restaurants, attractions and transport
Rooms decent size with very comfortable beds
Concierge was excellent, made some great dinner recommendations
Friendly staff

Cons
Internal soundproofing an issue in rooms, noise seemed to travel, could hear doors closing all the time
Breakfast was unorganised, first day got seated but had to remind waitress a number of times that we had ordered tea, second day was told it would be 10 mins for a table, this grew to 15 then 20 so we gave up and went elsewhere (annoyed because we had paid for inclusive breakfast), third day took ten minutes to be seated despite there being empty tables (just not cleared quick enough). It just struck me that there did not seem to be anyone in charge organising things.

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Stephen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FWsocialmedia, General Manager at Fairmont Waterfront, responded to this reviewResponded 14 August 2014

Dear Guest,
Thank you for your review. I'm very pleased that the service you received from our great Concierge team was excellent, but very disappointed to hear of your experiences at breakfast. I have shared your feedback with our Director of Food & Beverage who will review this immediately to ensure we are consistently offering an exceptional experience for our guests.
Sincerely,
Indu Brar
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2014

Beautiful hotel. Great views of the city and harbor. Arc restaurant offered delicious breakfast. Nice bar area. Walking distance to Hop On Hop Off bus. Walk across the street if you are starting or ending a cruise.


  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts
Thank D S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FWsocialmedia, General Manager at Fairmont Waterfront, responded to this reviewResponded 13 August 2014

Dear Guest,
We recently completed a full renovation and concept change on ARC and we're thrilled with the results. I'm so pleased you enjoyed your experience. I hope we can see you again soon!
Warm regards,
Indu Brar
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2014

This hotel is in a great location next to the convention centre. There are many restaurants and shopping near by. Public transportation is easy to access from this location as well. The rooms were modern and well cared for.

  • Stayed: October 2013, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Jamie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FWsocialmedia, General Manager at Fairmont Waterfront, responded to this reviewResponded 13 August 2014

Dear Guest,
Thank you very much for your review. We're so pleased to offer a spectacular location in downtown Vancouver. I'm glad you had a chance to explore some of the area. I hope we can welcome you again!
Warm regards,
Indu Brar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2014

Excellent location & customer services as well as friendly services sets this property apart from any other competitor properties! I would definitely recommend this hotel to all my friends and family members. Keep up the good work!!!

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts
Thank PGFamilyGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FWsocialmedia, General Manager at Fairmont Waterfront, responded to this reviewResponded 13 August 2014

Dear Guest,
I'm thrilled you had such a great stay at The Fairmont Waterfront. Thank you very much for your review. I hope we can welcome you again soon!
Warm regards,
Indu Brar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2014

If you are traveling to Vancouver and need to stay downtown, the Fairmont Waterfront is the place to be. They truely make you feel at home and their service can't be beat. If you are a member of teh President's club, it's even better.

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts
Thank Phil P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FWsocialmedia, General Manager at Fairmont Waterfront, responded to this reviewResponded 14 August 2014

Dear Guest,
I'm thrilled your experience at The Fairmont Waterfront was exceptional and that you found so many additional benefits to being a Fairmont President's Club member. I hope we can welcome you again soon!
Warm regards,
Indu Brar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont Waterfront

Address: 900 Canada Place Way, Vancouver, British Columbia V6C 3L5, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Vancouver
#5 Business Hotel in Vancouver
#7 Family Hotel in Vancouver
#9 Romantic Hotel in Vancouver
#9 Luxury Hotel in Vancouver
Price Range: £181 - £773 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fairmont Waterfront 4.5*
Number of rooms: 489
Official Description (provided by the hotel):
The Fairmont Waterfront luxury hotel showcases the best of Vancouver. Conveniently situated beside the Canada Place Cruise Ship Terminal and adjacent to the Vancouver Convention Centre, this luxury Vancouver hotel has a central harbour location, ideal for any stay. Guests can enjoy shopping, trendy restaurants, art galleries, Gastown, Chinatown and famous Stanley Park all within steps of our doors. This Four Diamond urban retreat is world renowned for its warm and welcoming service and truly showcases the best of Vancouver. The 489 newly renovated Vancouver Waterfront hotel rooms are spacious, elegantly appointed with distinctive amenities and showcase spectacular city, mountain and harbour views through floor-to-ceiling windows. The Fairmont Gold floor is an exclusive hotel within a hotel, featuring complimentary breakfast and evening canapes, personal concierge service and an exclusive lounge and terrace with harbour-views. Visit the on-site restaurant ARC. The culinary team embraces fresh, local and sustainable ingredients complemented by hotel-grown herbs from the 2,100 square foot rooftop garden and honey from the on-site honeybee colony. Expect simple, flavor focused cuisine, cooked with flawless execution appealing to discerning or emerging palates. ... more   less 
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Also Known As:
Fairmont Waterfront Hotel Vancouver
Fairmont Hotel Waterfront
Fairmont Hotel Vancouver
Fairmont Vancouver
Vancouver Fairmont
Fairmont Waterfront Vancouver

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