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“Good waterfront location, more modern than many Fairmont properties”

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Fairmont Waterfront
Ranked #11 of 89 Hotels in Vancouver
Certificate of Excellence
GreenLeadersPlatinum level
London, United Kingdom
Level Contributor
86 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
“Good waterfront location, more modern than many Fairmont properties”
Reviewed 30 August 2014

PROS: Central waterfront location, short walk to Gastown bars/restaurants, great links to Grouse mountain/Capilano/Skytrain/ferry to north Vancouver, waterfront views of docks are great at sunset, third floor outdoor pool
CONS: King bed was absolutely not provided as per booking and staff on phone unhelpful to facilitate (it didn't happen), rooms still aren't five-star/luxury standard (usual Fairmont shower-over-bath arrangement)

A more modern Fairmont hotel - the new ARC bar opened there this year and the barmen there were great - there are plenty of elements about this hotel that appeal. The views of the docks, the third floor outdoor pool to chill out and catch some rays, how well it's connected for tourist activities, exploring on foot (Gastown is a 10-minute walk) or heading into downtown to shop.
If you're only in Vancouver for a short time then Grouse mountain and Capilano park busses leave from right outside the hotel (20-30min transfers) and the Skytrain to the airport or out east, plus the ferry to north Vancouver, are mere minutes away. For those purposes this is an ideal hotel.
My main moan was that the booking I'd made, which explicitly stated a king bed, wasn't facilitated. Even when on the phone to the hotel there were none available without paying a charge. And given how much I'd already paid that, to me, sounds like an overbooked hotel fobbing off its customers.
We got around it by being creative and pushing the two double beds together to make a 'megabed', and by the time we had a bottle of beer in hand and were watching the sun catching the docks as it set we had all but forgotten such troubles.
Otherwise the room was large, well kept and certainly quiet. Fairmont hotels always have this shower-over-the-bath and pay-for TV arrangement, but here the shower was more powerful and pleasant than I've experienced at the company's older properties.
We hung around the pool after check-out ahead of our return flight home on the last day and, despite plenty of kids splashing around (so a positive for families looking for that extra escape), it was great to be in downtown but chilling out raised above the hustle and bustle below.
Comfortable, modern, and well located. You can't go far wrong with staying at the Waterfront and given the price-to-location balance I'd select it ahead of the other Fairmont Pacific Rim or Downtown properties.

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank mmxbreaks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FWsocialmedia, General Manager at Fairmont Waterfront, responded to this review, 2 September 2014
Dear Guest,
Please accept my sincere apologies that we were not able to accommodate your request for a king bed. I have shared your comments with our Director of Front Office and we will do our utmost to ensure this does not happen again. I am pleased that the remainder of your vacation was enjoyable and the views and amenities offered were to your liking.
Sincerely,
Indu Brar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Peterborough, Ontario
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 August 2014

We used this hotel before cruise, as it is across the street from cruise terminal...and it was terrific. Location is great for exploring Vancouver and the staff were exceptional... Concierge were extremely helpful and even arranged to have our bags taken from our room directly to the cruise ship and to our room there!!!! Bonus.. I would highly recommend this hotel precruise or for a great stay in Vancouver .

  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Diane T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FWsocialmedia, General Manager at Fairmont Waterfront, responded to this review, 2 September 2014
Dear Guest,
Know that the service you received is exactly what we strive to provide our guests means the world to me. I hope to welcome you again then next time you're in Vancouver!
Warm regards,
Indu Brar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver
Level Contributor
7 reviews
4 hotel reviews
Reviewed 29 August 2014

Location is unbeatable, rooms are modern with city or harbour views right next to cruise ship terminal! Would be nice to have an outdoor hot tub with sauna but otherwise spa, pool , exercise room was fantastic with ocean views!

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Patrick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FWsocialmedia, General Manager at Fairmont Waterfront, responded to this review, 2 September 2014
Dear Guest,
We're thrilled to offer spectacular views of the harbour and mountains and I'm so pleased you were able to experience them. Thank you very much for your review. I hope we can see you again soon!
Warm regards,
Indu Brar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Naples
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 August 2014

For best views of waterfront request high floor and facing water. Sign up for Fairmont loyalty program early for free internet and other amenities.
Excellent choice and great service. Busy hotel.
Great rooms.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Jennifer W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FWsocialmedia, General Manager at Fairmont Waterfront, responded to this review, 29 August 2014
Dear Guest,
I'm thrilled to read that you had such a great experience at The Fairmont Waterfront. We're please to offer some truly spectacular views of the harbour and mountains. I hope we can welcome you again soon!
Warm regards,
Indu Brar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 August 2014 via mobile

A very enjoyable stay in a hotel that is smart, modern and stylish. We were upgraded to a corner room with absolutely stunning views of the bay.

The only thing that lets it down is that guests have to pay for wi fi. This is quite a big issue for me, especially where much less well off hotels have it as complimentary. It is also disappointing given the price of the rooms.

That aside it is an excellent hotel and a great choice for a lovely view.

Stayed August 2014
Helpful?
Thank JamesP1701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FWsocialmedia, General Manager at Fairmont Waterfront, responded to this review, 28 August 2014
Dear Guest,
While I am very pleased that you enjoyed your stay with us, I was very sorry to read that we did not effectively communicate that a benefit of being a Fairmont President's Club member is complimentary Internet access. This free loyalty program is available for sign-up online or at the front desk of the hotel. I will ensure we are sharing this with our guests.
Sincerely,
Indu Brar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Espoo
Level Contributor
4 reviews
Reviewed 27 August 2014

Great place by the water front, located nicely close to train connection to airport. Large rooms, had nice view to city. There is nice pool, was not able to try it because of the weather. Hot tub and gym were nice. Minus goes to internet - costs much (like elsewhere in Vancouver).

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Janne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FWsocialmedia, General Manager at Fairmont Waterfront, responded to this review, 27 August 2014
Dear Guest,
It's great to hear that not only did you have a chance to experience a lot of what Vancouver and The Fairmont Waterfront have to offer, but also that you enjoyed your stay with us! I will share you compliments with my team and ensure we are letting our guests know that we offer complimentary Internet access to our Fairmont President's Club guests, our free loyalty program. I hope we can welcome you again soon.
Sincerely,
Indu Brar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Orange, Florida
Level Contributor
34 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 26 August 2014

It was a great hotel, close to everything we wanted to walk too. Also we got off the cruise boat and it was across the street. If you want wifi there, the trick is to join their club before you go & then it's free. Otherwise it was 14.00 a day. For the price of the room it SHOULD be free but one of the patrons we talked to gave us that hint.

Room Tip: View over the harbor was fantastic.
See more room tips
  • Stayed July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank imarion1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FWsocialmedia, General Manager at Fairmont Waterfront, responded to this review, 27 August 2014
Dear Guest,
Thank you very much for your review! I'm so glad you enjoyed your stay and our great location. I'm also pleased to welcome you as a new member of our Fairmont President's Club!
Warm regards,
Indu Brar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont Waterfront

Property: Fairmont Waterfront
Address: 900 Canada Place Way, Vancouver, British Columbia V6C 3L5, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Vancouver
#5 Business Hotel in Vancouver
#7 Family Hotel in Vancouver
#9 Luxury Hotel in Vancouver
#9 Romantic Hotel in Vancouver
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Fairmont Waterfront 4.5*
Number of rooms: 489
Official Description (provided by the hotel):
The Fairmont Waterfront luxury hotel showcases the best of Vancouver. Conveniently situated beside the Canada Place Cruise Ship Terminal and adjacent to the Vancouver Convention Centre, this luxury Vancouver hotel has a central harbour location, ideal for any stay. Guests can enjoy shopping, trendy restaurants, art galleries, Gastown, Chinatown and famous Stanley Park all within steps of our doors. This Four Diamond urban retreat is world renowned for its warm and welcoming service and truly showcases the best of Vancouver. The 489 newly renovated Vancouver Waterfront hotel rooms are spacious, elegantly appointed with distinctive amenities and showcase spectacular city, mountain and harbour views through floor-to-ceiling windows. The Fairmont Gold floor is an exclusive hotel within a hotel, featuring complimentary breakfast and evening canapes, personal concierge service and an exclusive lounge and terrace with harbour-views. Visit the on-site restaurant ARC. The culinary team embraces fresh, local and sustainable ingredients complemented by hotel-grown herbs from the 2,100 square foot rooftop garden and honey from the on-site honeybee colony. Expect simple, flavor focused cuisine, cooked with flawless execution appealing to discerning or emerging palates. ... more   less 
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Also Known As:
Fairmont Waterfront Hotel Vancouver
Fairmont Hotel Waterfront
Fairmont Hotel Vancouver
Fairmont Vancouver
Vancouver Fairmont
Fairmont Waterfront Vancouver

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