Per Marriott website, one of the benefits of being a Platinum member is "Guaranteed Platinum arrival gift":
Get more when you check in. As a Platinum member, you’ll receive a special gift upon arrival at all participating hotels, offering you a choice of an amenity gift or bonus points. (Amenity gift not available at The Ritz-Carlton, EDITION and Marriott Vacation Club locations.) If guarantee is not met, guest compensation applies. [PLATINUM ONLY]
At Residence Inn, Platinum member will have a choice of either 200 points or Food/Drink. (https://www.marriott.com/rewards/member-benefits/guarantee.mi)
At the time when I checked-in, the front desk didn't mention this to me, and I forgot that either due to long-haul flight and it was almost 12AM. Last night I just realized this benefit. So this morning I walked to front desk (still during my stay) and reminded them failure delivery of "Platinum arrival gift". Then I was surprised: the answer from the staff was like this, "We never do this to any platinum, and it's been a long time"...
Then I told him to check on Marriott's website. He said not necessarily, but I will give you a box of chocolate, as little treatment, for this time only. It is really a tiny tiny tiny box of chocolate. Obviously, I denied. First of all, I should have the choice, but you only offer me a chocolate. Secondly, you failed to deliver what a platinum member should get at the beginning. Then I reminded you on different day, but you are not willing to double check Marriott's policy. Thirdly, according to what he said, I believe most platinum members who had stayed at this property missed the benefit.
Are you kidding me, this happens to a Marriott property that has 4.5 rating on TripAdvisor, with only 1 poor review?!!!
Essentially the front desk just does not know the very basic stuff. They shouldn't qualify and need to go back to training.
- Official Description (provided by the hotel):
- Residence Inn(R) by Marriott Vancouver Downtown, located on Hornby Street, is the only branded all-suite hotel in Downtown Vancouver. The Residence Inn by Marriott is designed to provide travelers with everything they need to thrive on longer stays with special features including enhanced work desks, ergonomically designed chairs and luxury bedding. Hotel amenities include an indoor heated pool and an outdoor terrace garden equipped with a BBQ grill and fire pit. This extended stay hotel offers spacious suites ranging from 420 sq ft to over 800 sq ft with fully equipped kitchens, free WiFi and in-room high-speed internet access, and complimentary hot breakfast. ... more less
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- Also Known As:
- Cascadia Hotel And Suites
- Cascadia Hotel Vancouver
- Residence Inn Vancouver