We stayed here for more than 5 days. The room that we had on the first day was smelly and dirty. The balcony was incredible dirty - there were stains of drink on the floor. We didn't ask to change room as it was very late when we checked in and we just need a room to sleep for couple hours as we are heading to Whistler early next morning.
The room that we had when we returned from Whistler was better. No smell and everything seem tidy and clean when we checked in. However, the housekeeper never vacuumed the carpet during our stay. I am not sure if they were understaffed or they just didn't properly trained the housekeepers but I'm sure no one had ever vacummed the carpet as the hairs that we left in the bathroom had never cleaned until the day we checked out. Also, they didn't replenish the toiletries for 2 days and they just tidied the bed and left.
On the last day before we checked out, we came back to our room in the afternnon after a short walk from Stanely Park. When we passed by the room next to us, we saw a housekeeping staff eating sandwich in the room while she was talking to someone on the phone. This is terrifying! We have stayed in many hotels over the word before, but had never seen any housekeeper would eat in the guest's room.
Overall I am disappointed with the housekeeping service, On the other hand the bellmen and the staff at the reception desk were polite and very helpful.
We wouldn't particularly recommend this hotel to anyone because of the room cleanliness issues.
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- Also Known As:
- Carmana Plaza Vancouver
- Carmana Plaza Hotel Vancouver