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“Terrible Housekeeping Service”
Review of Carmana Plaza

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Carmana Plaza
Ranked #42 of 90 Hotels in Vancouver
Certificate of Excellence
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Terrible Housekeeping Service”
Reviewed 21 September 2013

We stayed here for more than 5 days. The room that we had on the first day was smelly and dirty. The balcony was incredible dirty - there were stains of drink on the floor. We didn't ask to change room as it was very late when we checked in and we just need a room to sleep for couple hours as we are heading to Whistler early next morning.

The room that we had when we returned from Whistler was better. No smell and everything seem tidy and clean when we checked in. However, the housekeeper never vacuumed the carpet during our stay. I am not sure if they were understaffed or they just didn't properly trained the housekeepers but I'm sure no one had ever vacummed the carpet as the hairs that we left in the bathroom had never cleaned until the day we checked out. Also, they didn't replenish the toiletries for 2 days and they just tidied the bed and left.

On the last day before we checked out, we came back to our room in the afternnon after a short walk from Stanely Park. When we passed by the room next to us, we saw a housekeeping staff eating sandwich in the room while she was talking to someone on the phone. This is terrifying! We have stayed in many hotels over the word before, but had never seen any housekeeper would eat in the guest's room.

Overall I am disappointed with the housekeeping service, On the other hand the bellmen and the staff at the reception desk were polite and very helpful.

We wouldn't particularly recommend this hotel to anyone because of the room cleanliness issues.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Ewmm556
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (115)
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English first
Arcadia, California
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 September 2013

Situated in the heart of City Center. Walking distance to everything. Especially restaurant and places to hangout. A block away from Robson street. Lots of places to shops. All suite rooms and very spacious. Clean and very friendly staffs. I would recommend for couple to stay in luxurious suite. Get a higher floor for best view of the city.

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bwono
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Long Beach, CA
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 3 September 2013

Four of us were impressed with the location and excellent view from our two bedroom condo. The staff was helpful with a fast check in. The parking was included but we walked everywhere anyway. Wonderful to sit on the balcony and watch the sunset over the water.

Room Tip: There seems to be a fair amount of construction in this area be sure to request a room high up and f...
See more room tips
  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Fraste
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Athens, Greece
Level Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 28 August 2013

I stayed in Carmana Plaza for the 1 night I was in Vancouver with my family. When we went into the room we were excited by its size, it was really big. The view was great and the room was very clean. The greatest advantage of this hotel is its location. If you want for a hotel near the city center of the city so you will be able to walk all the downtown Vancouver this place is ideal. Approximately 5' walking from the coast, 10' from the big park and many other attractions which is very convinient if you don't have much time to spend, or if you just want to save your money from the transportation costs. I would suggest this room to anyone who is visiting Vancouver for vacation because of its great location and anyone going there for buisiness (or anything else besides tourism) because of its nice view, quite and cleaniness.

Room Tip: Choose one of the top floors if you can afford it because the view is wonderful and a ask the room a...
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank george A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harrogate, United Kingdom
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 27 August 2013

We spent six days here and the hotel suited our family group perfectly. We had a standard one bedroom suite for my husband and myself and a two bedroom suite for our two sons and their friend - all in their early twenties. The suites were really spacious, bright, comfortable and well-furnished: really more like apartments than hotel rooms. The kitchens were perfect for ad hoc meals.
The location of the hotel was great, a short walk to Canada Place and about 20 minutes to the beach. There were numerous restaurants close by and a fantastic food store just across the road so the lack of hotel restaurant was not an issue.
The front desk staff were friendly and efficient but unobtrusive. My request for the suites to be on the same floor and both on a high floor were respected.
We had a really great stay at the Carmana Plaza.
My only suggestion for improvement to these fantastic suites would be a washer dryer in the small spare room used for storage in each apartment. There is a general laundry room and a laundry service but for longer stays, having the option of a machine in the suite would be useful.

Stayed August 2013, travelled with family
Helpful?
2 Thank 59travel59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 August 2013

We stayed in a two bedroom apartment for 4 days. It was very clean, spacious and in a good location. I liked the coffee maker with variety of pods and bottled water supplied. There was a quality supermarket opposite. Very quiet apart from a little traffic noise. The building work did not impact on us at all as we were always up and out quite early. Only minor thing for us was that beds were a little firmer than we would have liked.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Frances675
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huddersfield, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 August 2013

We stayed here for 4 nights on a recent family visit to Vancouver. The apartment was spacious clean and well equipped, with a very modern city feel. It's very central, within easy walking distance of Canada place, Robson street and Stanley Park. The view form the 18th floor is mainly of surrounding buildings although these are not oppressively close and we could see the water and mountains to the North between them (though they are building a Trump tower a block away to the North that's likely to obstruct that view). We also thought the cost for a spacious apartment for 4 in central Vancouver was not bad at 300 dollars a night (would do well to get equivalent accommodation in London for anything like that).

Stayed August 2013, travelled with family
Helpful?
1 Thank cjpw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Carmana Plaza

Property: Carmana Plaza
Address: 1128 Alberni St, Vancouver, British Columbia V6E 4R6, Canada
Region: Canada > British Columbia > Vancouver > Downtown
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Suites
Hotel Style:
#9 Best Value Hotel in Vancouver
#22 Family Hotel in Vancouver
#25 Romantic Hotel in Vancouver
#32 Business Hotel in Vancouver
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Carmana Plaza 2.5*
Number of rooms: 96
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Also Known As:
Carmana Plaza Vancouver
Carmana Plaza Hotel Vancouver

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