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“Lovely hotel, nightmare check in” 2 of 5 bubbles
Review of Vancouver Marriott Pinnacle Downtown Hotel

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Vancouver Marriott Pinnacle Downtown Hotel
Ranked #24 of 89 Hotels in Vancouver
Certificate of Excellence
GreenLeadersSilver level
Gothenburg, Sweden
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Lovely hotel, nightmare check in”
2 of 5 bubbles Reviewed 26 July 2011

After 3 hours of being told rooms will be ready "shortly" I was somewhat irritated. By 4pm the lobby resembled a refugee camp full of sad and desperate guests waiting for a room. At 4:30pm I finally got a room and count myself as one of the lucky ones. Clearly they have a serious problem with the housekeeping dept. I travel on business every two weeks and I have experienced what I did today.

To be fair to the hotel, the rooms and public areas are nice and the food is excellent. I will likely come back here in off-season but will avoid like the plague in the future during summer.

  • Stayed July 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
Helpful?
1 Thank muckleloon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,691 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (453)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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English first
Melbourne, Australia
Level Contributor
41 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 bubbles Reviewed 24 July 2011

We decided to stay at Marriott Pinnacle due to its strategic location in the city. It's pretty close to the major shopping strip and only a couple of minutes away from the winter Olympic cauldron.

Our overall stay was just average:
- the hotel we pretty full with patrons (I guess because of peak season)
- the lifts didn't function well during NY Eve... it took us forever to wait for the lift (perhaps due to the count-down party on the ground floor)
- plus point: the room where we stayed provided a vast array of stationery ie. scissors, spare network cable, paper clips, etc... which we found very unusual (but useful).
- we didn't order any in-room dining so I couldn't comment on that; there's a pizza shop just around the corner and 7Eleven shop too.

The only drawback was that this establishment somehow didn't recognise my husband's Marriott Platinum membership. Upon checking-in my husband had asked the lady at the reception if we're entitled to get free breakfast (which is very normal for Platinum member), but unfortunately not for this time. No welcome gift either, which is quite disappointing :(

  • Stayed January 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank DarumaDaruma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alaska
Level Contributor
44 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 bubbles Reviewed 22 July 2011

Stayed here to catch a cruise with my elderly mother. Very nice hotel. Very, very clean and great housecleaning and staff. Exercise room was also well maintained. I would stay here again.

Room Tip: Ask for a room that views the ocean.
See more room tips
  • Stayed July 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank valcarcejim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheffield
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 18 July 2011

We stayed at the Marroitt for 2 nights and it was a lovely place. The room was large and the view was even better. We overlooked the float plane morings and got to see them take off and land. Food in the hotel was pricey but excellent. Staff at reception couldnt do enough for you, if you wanted a taxi the bellman would get it for you and we hardly touched our cases as as soon as they saw you with them they took over and placed them in the cab for you. All in all a great end to a brilliant holiday in Canada

Room Tip: Try to get a room on the fifteenth to twentieth foors as they have great views
See more room tips
  • Stayed July 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank raytat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 14 July 2011

This hotel has warm thoughful staff who greet you and continue to provide excellent customer service. The rooms are absolutely immaculate and finished to a very high standard. The location is perfect with the waterfront a short distance away. This is definately one of the best hotels I have stayed in .

  • Stayed June 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jetsetter747777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England, United Kingdom
Level Contributor
275 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
4 of 5 bubbles Reviewed 13 July 2011

OK so it's a bit like a corporate hotel buts it's very, very comfortable, great beds, lovely bathrooms and fantastic breakfast. The location is great just a block away from the water front, easy to get around downtown Vanvouver, really enjoyed it.

  • Stayed July 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Winks6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
74 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed 11 July 2011

Recently stayed two nights at the Marriott Pinnacle. In terms of decor and public areas very  little glitz and glamour, more of the functional (which is fine by me). Everything is just 'good'. The rooms are comfortable. At first I was a bit disappointed about being on the 5th floor (there are thirty in total) but once I discovered the 5th floor rooms are the only ones with a balcony I was happy. I'm not the type of guy to make an issue out of a small hole in a sheet or a lose tile in the bathroom but I did take exception to a pillow that was literally covered in long dark hair. Luckily there were about six pillows on the bed so it wasn't a huge problem. 

In room Internet was extremely quick (C$15 for 24hrs) and there is free wifi in the lobby. 

I found all the staff to be really friendly and helpful. Especially in the restaurant at breakfast (which by the way was a fantastic buffet spread, good value at C$21). 

All in all a very pleasant stay. 

  • Stayed July 2011
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Bebej1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Vancouver Marriott Pinnacle Downtown Hotel

Property: Vancouver Marriott Pinnacle Downtown Hotel
Address: 1128 Hastings St W, Vancouver, British Columbia V6E 4R5, Canada
Region: Canada > British Columbia > Vancouver > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Green Hotel in Vancouver
#14 Luxury Hotel in Vancouver
#21 Family Hotel in Vancouver
#22 Business Hotel in Vancouver
#29 Romantic Hotel in Vancouver
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Vancouver Marriott Pinnacle Downtown Hotel 4*
Number of rooms: 438
Official Description (provided by the hotel):
The awe-inspiring North Shore Mountains set the stage for a wonderful stay here at Vancouver Marriott Pinnacle Downtown Hotel, a top choice among hotels in Vancouver, BC. Located in the heart of Downtown Vancouver, we are steps away from the Cruise Ship terminal and the Vancouver Convention Centre. We welcome business and leisure travellers to our waterfront hotel, which is a premier choice for Downtown Vancouver hotels near dining, entertainment, and more. With beautifully designed accommodations and first-class service, you will thoroughly enjoy a comfortable stay with us. Most of our rooms offer excellent views of downtown Vancouver, or of Coal Harbour and the mountains. At our Showcase Restaurant and Bar, you will be able to find exceptionally delicious West Coast cuisine. Showcase is the place where locals and our hotel guests feel at home while they are discovering new fare and new experiences. Stay with us! Our Vancouver waterfront hotel offers an exceptional experience for a business or leisure visit to Vancouver, British Columbia, Canada. ... more   less 
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Also Known As:
Marriott Vancouver
Vancouver Marriott

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