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“Near Cruise Port”

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Vancouver Marriott Pinnacle Downtown Hotel
Ranked #26 of 89 Hotels in Vancouver
Certificate of Excellence
GreenLeadersSilver level
Daytona Beach
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Near Cruise Port”
4 of 5 bubbles Reviewed 7 September 2012 via mobile

This is beautiful hotel within walking distance of many attractions. Staff is very helpful, polite and cheerful. The touring trolleys and buses stop right in front. Grocery store is around counter for treats and it even has an inside buffet. Restratrant in hotel on the pricey side for a Marriott. We had a room with 2 double beds. We had 4 adults, we were snug but not uncomfortable. We also had all our luggage for 2 week cruise piled in with us. Due to the fact we were just sleeping in room, beds were comfortable and that was the important thing

Stayed July 2012
Helpful?
5 Thank smmoore55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,710 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (456)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Mississauga, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 7 September 2012

I stayed at the Marriot Pinnacle Downtown Vancouver for 3 nights on business. It does not stand out as far as big city hotels are concerned as it is standard fare. You essentially pay extra for any ammenities, including wifi and parking.

We ordered room service the first night there as we arrived late, and it was a late night menu. Two items with gratuity set us back $40. This was for a antipasto dish and mac n cheese -nothing special and seriously overpriced for something that is essentially prepared by the kitchen staff for the night crew to just heat up and bring up to the room.

There is a workout area on site which we did not take advantage of, but it looked quite large and busy. I believe there is also a small pool as well. In terms of amenities it has everything the typical business traveller would need.

We spent one evening in the hotel lounge bar, the prices were actually decent (if you drink beer) and they had complimentary bar mix that was excellent. The bartender was a very guy and we had a great time there. Its also a pretty nice locale, the lounge was very open and the look was very contemporary -a nice place for a drink (they also do a very elaborate breakfast from what I understand).

The main reason for the four stars is that I wasn't disappointed with any aspect of the hotel and our stay was comfortable. If anything, the helpfulness of the front desk representative was excellent. I had to provide very specific expense receipts for parking, accommodation, food, and internet/phone. The representative prepared separate receipts for all the expenses and had them ready in a timely fashion. They were also very helpful with any other questions.

This is a great location for business travellers and families as it is steps from Coal Harbour, shopping, tourist attractions, transit, restaurants. If you can afford to stay in a mid to higher end hotel, Marriot Pinnacle will not disappoint.

Room Tip: Location, location, location...recommended for business travellers! Nice lounge!
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  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AHDOBSON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CT
Level Contributor
143 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 bubbles Reviewed 6 September 2012 via mobile

Our family stayed here prior to an Alaskan cruise for two nights. It was a beautiful hotel in a great safe downtown location. The staff were extremely helpful, the beds were comfortable, and the views were great. It is a short taxi drive to Canada Place cruise pier, and walkable if your luggage is minimal. We would stay here again.

Stayed August 2012
Helpful?
Thank usermom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 4 September 2012

Rooms are nice, good beds and linens. Staff is super friendly and helpful. Location perfect for sightseeing in Vancouver. We had access to concierge lounge and the breakfast was really good with lots of choices and good quality. Evening snacks were okay. Nice workout room, pool and whirlpool. They were clean and the equipment was in good shape, with a bigger workout room than many MArriott hotels.

Room Tip: Higher up rooms are quiet.
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  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mmmck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, California
Level Contributor
222 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
5 of 5 bubbles Reviewed 3 September 2012

I was staying on points, and the experience was still 4+ star. One reads about all the area hotels, and "needing" an upper floor, to get the 'best' views. Well, really, is it that important? Perhaps because I'm platinum, Michelle (most friendly and helpful) at the front desk upgraded me to a fantastic room (2519) which is both on the concierge level, and has a great view of the harbor. So, yes, a view is a big plus in Vancouver.

The hotel staff was most helpful and friendly. We utilized concierge services, restaurant, club level lounge, and business center. Caitlin in the Showcase restaurant/bar was teriffic. Once she realized it was my wife's birthday, she sent up a card with chocolates and strawberries to our room, which were waiting for us following dinner at a nearby restaurant. How sweet!!

The club level breakfasts were outstanding: eggs, salmon, pastries, fruit, yoghurt, etc., etc. And the staff were excellent!!

Concierge services from Malia and Josh are certainly adequate, but not very proactive or assertive on customer requests. I don't know if it's the 'Canadian culture' or what. But, if you are needing limo services, make sure you get the terms and contract in writing beforehand. We had a major and unneccessary hassle following our limo experience, relative to the hours and billing!!! Concierge should take heed for other patrons.

However, despite this "blemish" by the concierge, I give the hotel high marks, and would stay here again.

Room Tip: Ask for 2519, or any xx19.
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lawrence C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami, FL
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 25 August 2012

My husband and I stayed two nights at the Marriott Pinnacle in Downtown Vancouver at the conclusion of our Alaska Cruise. From the time we checked in until the time we checked out, we received consistent excellent service beyond our expectations. The entire staff -- Door Man, Registration Clerk, Bell Boy -- went out of their way to assure our comfort and satisfaction. We had booked a room with a Harbor View, and words cannot describe the fantastic view we had from our 28th floor room, which had an entire outside wall of windows (see attached photo). On the second day we decided to have breakfast at the Marriott's "Show Case" restaurant and enjoyed a delicious breakfast served excellently by Marika. Based on this positive experience and since we had received a 2 for 1 dinner certificate upon checking in, we canceled the high priced reservations we had made elsewhere and had dinner at the hotel. Again, we had one of the best meals we had ever had. Matt was our very attentive and pleasant server. My husband had Tuna, I had Halibut, and we both had dessert: Apple Galette with ice cream for me and Red Velvet Cheesecake for my husband. Suffice it to say that we did not leave Marriott's Show Case Restaurant hungry.
I cannot recommend the Vancouver Marriott Pinnacle Downtown Hotel highly enough. If we ever return to Vancouver, you can be sure that we will stay there again.
.

Room Tip: Spend a little extra for a room on a high floor with a Harbor View and eat in the hotel's restau...
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank npdavis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelowna, Canada
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 24 August 2012

We attended the Anime Revolution convention last weekend. Normally we stay with relatives, but this year we splurged, and having the discount for attending the con really helped make up our mind.
Right from the minute we stepped out of the vehicle, we were treated so well. Raul( I think that's what I read on his name tag) was helpful and very friendly as were all the porters. Every staff member was pleasant.
The location was perfect!
I'd definitely stay again.
The only down side is that wifi wasn't included in the cost of the room, it was an extra $16.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kelwil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Vancouver Marriott Pinnacle Downtown Hotel

Property: Vancouver Marriott Pinnacle Downtown Hotel
Address: 1128 Hastings St W, Vancouver, British Columbia V6E 4R5, Canada
Region: Canada > British Columbia > Vancouver > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Green Hotel in Vancouver
#17 Luxury Hotel in Vancouver
#21 Family Hotel in Vancouver
#22 Business Hotel in Vancouver
#29 Romantic Hotel in Vancouver
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Vancouver Marriott Pinnacle Downtown Hotel 4*
Number of rooms: 438
Official Description (provided by the hotel):
The awe-inspiring North Shore Mountains set the stage for a wonderful stay here at Vancouver Marriott Pinnacle Downtown Hotel, a top choice among hotels in Vancouver, BC. Located in the heart of Downtown Vancouver, we are steps away from the Cruise Ship terminal and the Vancouver Convention Centre. We welcome business and leisure travellers to our waterfront hotel, which is a premier choice for Downtown Vancouver hotels near dining, entertainment, and more. With beautifully designed accommodations and first-class service, you will thoroughly enjoy a comfortable stay with us. Most of our rooms offer excellent views of downtown Vancouver, or of Coal Harbour and the mountains. At our Showcase Restaurant and Bar, you will be able to find exceptionally delicious West Coast cuisine. Showcase is the place where locals and our hotel guests feel at home while they are discovering new fare and new experiences. Stay with us! Our Vancouver waterfront hotel offers an exceptional experience for a business or leisure visit to Vancouver, British Columbia, Canada. ... more   less 
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Also Known As:
Marriott Vancouver
Vancouver Marriott

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