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“business stay - perhaps not most cost effective”

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Vancouver Marriott Pinnacle Downtown Hotel
Ranked #25 of 92 Hotels in Vancouver
Certificate of Excellence
GreenLeadersSilver level
Reviewed 18 April 2014

Working downtown and stayed for 1 week. The hotel is in a great location for business and vacation - located within a short walking distance to public transit. Buses, 'skytrain' and 'seabus' are easily accessible and perhaps the best way to move around the city and surrounding areas. If you need to attend with a vehicle - best check parking pricing as it is expensive. Also check room pricing - as some associates stayed at the Hyatt - and had similar room at a reasonable discount to the Marriott. Marriott is closer to waterfront and restaurants, whereby Hyatt- is closer to the multitude of restaurants and shopping opportunities on Robson Street.

The room was well appointed but, when working away for the week, it would have been nice to have mini fridge. The bed was very comfortable and found the room very quiet - with limited ambient noise - on 18th floor. Pillows very comfortable so I had to check - 'Pacific Coast Feather Company' such that recently purchased some for home.

Front desk, and other, staff were friendly and efficient.

  • Stayed: January 2014, travelled on business
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1  Thank tnp722
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 16 April 2014

We arrived at the Vancouver Marriott Pinnacle Downtown Hotel at 8am after a long haul flight from Sydney. We were absolutely delighted to check in straight away, shower and catch a couple of hours sleep before setting out to explore Vancouver.

The hotel is located in the business district of Vancouver just a short walk from the harbour, Robson street shopping precinct and the touristy Gastown area.

Our room was small, quite old and in need of refurbishment soon. However, it was immaculately clean with beautiful bedding and good quality bathroom towels, mats etc.

The room contained a safe. Internet was only free in the lobby.

The gym was better equipped than the average hotel with a selection of free weights, benches and a rowing machine in addition to the usual workout paraphernalia. My husband made good use of the pool and steam room.

We had drinks in the bar area and were able to order from the restaurant menu, without moving to the more formal dining area. Although we didn’t partake, the breakfast buffet had a wide selection of inviting items.

We would have stayed at the Marriott on our return journey through Vancouver but it was much more expensive the second time around in comparison to the price we paid this first visit. We were able to secure another excellent hotel for a much cheaper price.

  • Stayed: January 2014, travelled as a couple
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Thank FreoCreatures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2014

Not the most modern or luxurious hotel I have stayed in, but the service was right up there-front desk in particular did a great job. Room was fine, HVAC system was a little noisy but, for me atleast, not bothersome. Great view from the exec lounge. Will definitely stay again on my next trip to Vancouver in May.

  • Stayed: January 2014, travelled on business
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Thank Peter L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VanMarriottPinnacle, General Manager at Vancouver Marriott Pinnacle Downtown Hotel, responded to this reviewResponded 22 April 2014

Dear Peter L,

Thank you for taking the time to share this review with us. We are delighted that your recent stay with the Vancouver Marriott Pinnacle Downtown Hotel was enjoyable.

Please accept my apologies for the noise caused by the HVAC system. I understand how this was disruptive during your stay. Your comments have been shared with our team, and we will be working towards avoiding this problem in the future.

I'm glad to hear that you received such great service from our front desk associates. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable.

We look forward to your next visit with us in May. Please email our Marketing Coordinator, so we can ensure the room you had is looked into. She can be reached at sarah.ng@marriott.com.

Sincerely,

Joann Pfeifer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2014

We loved our time at this hotel. As we were on vacation the location was ideal and close to all the major attractions with the added advantage that the Vancouver Trolley Hop-on Hop-off bus has this hotel as its second stop. As such we could move around easily to all parts of Downtown. They also have an inexpensive car rental on site which allowed to venture further ailed to places such as Grouse \mountain and West Van at our convenience.

The hotel is well appointed in the typical Marriott tradition and has been recently renovated. A high floor is recommended get above the city noise and also to enjoy the views. The staff was friendly, helpful and the concierge recommended some really fine dining establishments to sit our taste and budget.

Some points to note on the downside; the in-room WiFi tended to drop out often, if only for short intervals which can be nuisance when you are on an internet chat; there is no mini fridge and the shower stall is small. For the rest no complaints at all.

Check-in and check-out was smooth and quick and the room service professional. We did not dine in the hotel so cannot comment on the restaurant other than it was always busy, probably a good sign. There are plenty of excellent eateries for breakfast and dinner in the area.

Good place and would definitely stay here again.

Room Tip: Choose a room as high up as possible
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  • Stayed: April 2014, travelled as a couple
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Thank Brian E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2014

Stay here twice once in December 2013 and again in January 2014. Overall very good, location, only issue would be rooms are on the smaller size (even for downtown). It was clean and the staff were great certainly would recommend.

  • Stayed: January 2014, travelled as a couple
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Thank BlueMachine367
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2014

The Vancouver Marriott Pinnacle Hotel is nice, but there are better for the price. My room was smaller than I expected, the view not spectacular (it looked directly onto an office building), and the heating/cooling system was loud and even looked out-dated. However, the room was clean, the bed was comfortable, and the staff was friendly. I have stayed at other hotels in the same general area and of the same class and felt they were a better deal for the money (Delta Vancouver Suites, Sandman Suites on Davie, etc.). The area the hotel is in is clean and nice to walk around, but there are not a great deal of restaurants close by.

Room Tip: I phoned a month ahead of staying there and asked for a room on a higher floor, a good view, and awa...
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  • Stayed: March 2014, travelled solo
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Thank Guntsdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VanMarriottPinnacle, General Manager at Vancouver Marriott Pinnacle Downtown Hotel, responded to this reviewResponded 8 April 2014

Dear Guntsdad,

Thank you for taking the time to provide us with some feedback from your recent stay. I sincerely apologize that your experience was less than satisfactory. Your feedback regarding the room and heating/cooling unit have been shared with our team, and we will be looking into the necessary repairs.

Everything we do is aimed at providing you with an excellent hotel experience. You are a valued guest, and I hope you will allow us an opportunity to provide you with an exceptional experience when your travels bring you back to this area.

Best Regards,
Joann Pfeifer

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Reviewed 2 April 2014

I enjoyed my stay at this Marriott hotel. Room I had was small, but had a fantastic view of the harbor and surrounding mountains. the hotel is quiet and very clean. elevators were efficient and available quickly. the front staff was very friendly and accommodating. I ate dinner in the main restaurant one night and the food was nicely presented and very satisfying. Overall, I found this to be a very comfortable place to stay. I would stay here again, I return to Vancouver.

Room Tip: ask for a room above the 20th floor and on the water side of the property.
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  • Stayed: March 2014, travelled on business
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1  Thank drs1041
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Vancouver Marriott Pinnacle Downtown Hotel

Address: 1128 Hastings St W, Vancouver, British Columbia V6E 4R5, Canada
Region: Canada > British Columbia > Vancouver > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Green Hotel in Vancouver
#17 Luxury Hotel in Vancouver
#21 Family Hotel in Vancouver
#22 Business Hotel in Vancouver
#29 Romantic Hotel in Vancouver
Price Range: £124 - £404 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Vancouver Marriott Pinnacle Downtown Hotel 4*
Number of rooms: 438
Official Description (provided by the hotel):
The awe-inspiring North Shore Mountains set the stage for a wonderful stay here at Vancouver Marriott Pinnacle Downtown Hotel, a top choice among hotels in Vancouver, BC. Located in the heart of Downtown Vancouver, we are steps away from the Cruise Ship terminal and the Vancouver Convention Centre. We welcome business and leisure travellers to our waterfront hotel, which is a premier choice for Downtown Vancouver hotels near dining, entertainment, and more. With beautifully designed accommodations and first-class service, you will thoroughly enjoy a comfortable stay with us. Most of our rooms offer excellent views of downtown Vancouver, or of Coal Harbour and the mountains. At our Showcase Restaurant and Bar, you will be able to find exceptionally delicious West Coast cuisine. Showcase is the place where locals and our hotel guests feel at home while they are discovering new fare and new experiences. Stay with us! Our Vancouver waterfront hotel offers an exceptional experience for a business or leisure visit to Vancouver, British Columbia, Canada. ... more   less 
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Also Known As:
Marriott Vancouver
Vancouver Marriott

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