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“Classy service in an above-average hotel with cracking views”

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Vancouver Marriott Pinnacle Downtown Hotel
Ranked #26 of 90 Hotels in Vancouver
Certificate of Excellence
GreenLeadersSilver level
Surrey
Level Contributor
123 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Classy service in an above-average hotel with cracking views”
Reviewed 15 November 2008

The Marriott Pinnacle hotel is located in the heart of the business district, close to the seaplane terminal and not too far from the shopping areas. The Airport Bus stops at the Renaissance opposite, but its very convenient.

The hotel was of a high quality. The room was compact but had a superb panoramic view across the harbour so I was able to watch the seaplanes take off and look over towards North Vancouver and Grouse Mountain - very impressive.

Breakfast was a little disappointing. There was a queue on both days that I was there, which shouldn't happen in a hotel of this quality. Service was good, although the buffet choice was slightly limited for a hotel of this class. I only had a room service meal, but that was top quality.

The hotel has a small business centre with internet access that is chargeable.

The front desk staff were superb.

  • Stayed September 2008
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Stevie390
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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West Sussex
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 10 November 2008

Stayed at this hotel for one night prior to a trip to the Rockies, and for one night on the return trip.

Room on the first night was good but the one on the return trip (25th concierge floor) was great!

As stated by other reviewers, standard Marriott decor throughout but the staff at this hotel surpass any I've come across before. From the doormen to reception, from the concierge staff to the lady in the hotel shop - all were very welcoming, very polite and very helpful. A special mention to Irene in the concierge lounge!

Stayed October 2008
Helpful?
2 Thank AllyMac3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington, DC
Level Contributor
149 reviews
131 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed 4 November 2008

WOW! I was very impressed with this hotel. Very nice rooms, clean, well furnished, although not especially distinctive - standard Marriott decor. The staff is universally outstanding in all aspects of their performance. Great fitness room, good business center.

The location is good, in the financial district and near Robson Street shopping, restaurants; not far from the crusie ship terminal and not far from the Waterfront and Burrard SkyTrain stations.

The lobby is a bit small and unimpressive, but really, so what?

I stay in 12 -15 hotels each year and this is the nicest all around property I've been too in good while.

  • Liked — Great staff
  • Disliked — Nothing - Everything was great
  • Stayed July 2008, travelled solo
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Davidwatts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 3 November 2008

Brutal..........
Valet dinged our car up and the toilet didn't stop running. Also, the room is so small you couldn't spin a top!! There was so much hair in the tub's drain it took forever for the thing to empty. Would not recommend at all. Had a better night at the Holiday Inn Express in Richmond..........brutal.

  • Stayed November 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank 123google123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, TX
Level Contributor
279 reviews
264 hotel reviews
common_n_hotel_reviews_1bd8 457 helpful votes
Reviewed 3 October 2008

Typical downtown/center city Marriott with no disappointments. Only 5 minute walk from SkyTrain Station direct to the combined AMTRAK/BUS Station, & soon go to the Airport (thanks to the 2010 Olympics). Recently remodeled. Great location.

Stayed September 2008
Helpful?
Thank smvhou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
1 review
Reviewed 23 September 2008

We stayed at the Marriott Pinnacleon 9/12, the night before our Alaska cruise. It was a wonderful experience. The customer service from every single employee was outstanding. This was the best experience we have ever had at any hotel.

We had a corner room that looked out over the pier. The bed was very comfortable and the bedding luxurious. Although not a huge room, it was fine for the two of us; It certainly was larger than our stateroom on the ship. There were very nice toiletries including Neutrogena facial cleanser and moisturizer.

  • Liked — The customer service
  • Disliked — Nothing
  • Stayed September 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rmpCalifornia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 September 2008

We had a three night stay at the Marriott Pinnacle as the first part of our honeymoon in August 08. The staff at the front desk immediately upgraded us on hearing that it was a honeymoon, and went out of their way to make a fuss. As a result we were on the 30th floor, in a corner room overlooking the harbour and North Vancouver - the views were absolutely stunning. The room was as you'd expect from a Marriott, that is to say clean, modern and everything in good working order.

Food in the hotel was good, we had breakfast and room service, both were fine. If you're looking for a cheaper breakfast, try Moonpennies, just behind the hotel. The bar at the Pinnacle was again as you'd expect at Marriott, good range of drinks and cocktails on offer, nice atmosphere.

In terms of location the Pinnacle is excellent. It's a 5 minute walk to the Robson Street shopping district, and is also ideally situated for access to the harbour. We went out to Stanley Park from the hotel, which was a longer but highly scenic walk.

Although we stayed for just three nights, the Pinnacle was a great base from which to see Vancouver and we would have happily stayed longer.

  • Stayed August 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank starkirstie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Vancouver Marriott Pinnacle Downtown Hotel

Property: Vancouver Marriott Pinnacle Downtown Hotel
Address: 1128 Hastings St W, Vancouver, British Columbia V6E 4R5, Canada
Region: Canada > British Columbia > Vancouver > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Green Hotel in Vancouver
#17 Luxury Hotel in Vancouver
#21 Family Hotel in Vancouver
#22 Business Hotel in Vancouver
#29 Romantic Hotel in Vancouver
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Vancouver Marriott Pinnacle Downtown Hotel 4*
Number of rooms: 438
Official Description (provided by the hotel):
The awe-inspiring North Shore Mountains set the stage for a wonderful stay here at Vancouver Marriott Pinnacle Downtown Hotel, a top choice among hotels in Vancouver, BC. Located in the heart of Downtown Vancouver, we are steps away from the Cruise Ship terminal and the Vancouver Convention Centre. We welcome business and leisure travellers to our waterfront hotel, which is a premier choice for Downtown Vancouver hotels near dining, entertainment, and more. With beautifully designed accommodations and first-class service, you will thoroughly enjoy a comfortable stay with us. Most of our rooms offer excellent views of downtown Vancouver, or of Coal Harbour and the mountains. At our Showcase Restaurant and Bar, you will be able to find exceptionally delicious West Coast cuisine. Showcase is the place where locals and our hotel guests feel at home while they are discovering new fare and new experiences. Stay with us! Our Vancouver waterfront hotel offers an exceptional experience for a business or leisure visit to Vancouver, British Columbia, Canada. ... more   less 
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Also Known As:
Marriott Vancouver
Vancouver Marriott

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