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“Very good but Cool be so much better” 3 of 5 bubbles
Review of Vancouver Marriott Pinnacle Downtown Hotel

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Vancouver Marriott Pinnacle Downtown Hotel
Ranked #24 of 89 Hotels in Vancouver
Certificate of Excellence
GreenLeadersSilver level
Calgary, Alberta, Canada
1 review
“Very good but Cool be so much better”
3 of 5 bubbles Reviewed 19 August 2014

Really good location and easy access the downtown area if need it .Hot food when you'd expect it to be hot. very good food every night pork ,red meet and chicken. Room's phone not working but fixed when asked. wi-fi in rooms. Great location, well kept building and rooms, large accommodation, shuttle bus to and around town. Grounds look great and are well kept. Friendly and helpful staff, especially the Indians. On site photographers are fantastic. OK to good value for money.

Room Tip: I think the upper lever after the 5 floor is so much quieter and the view is so much better
See more room tips
  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tracy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (452)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
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English first
London, United Kingdom
Level Contributor
80 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 19 August 2014

I've stayed here 9 times over the past year and found the hotel to be consistent rather than exceptional. It's a standard North American Marriott offering. Clean, comfortable and well appointed rooms. Recently refurbished public areas. Staff are polite and friendly, but a little on the robotic side. A good location for a Central Vancouver hotel.

Green Features: The hotel offers the standard 'hang your towel if you don't want it changed' policy. The hotel also offers a recycling bin in each room as well as a trash can hut this is common practice in Canada.
  • Stayed June 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ionlyflyfirst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 17 August 2014

Conveniently located. Hotel was close to transportation, cruise ships and had a great bar/restaurant. Free wifi would have been nice but staff friendliness made up for that small inconvenience. Concierge very knowledgeable.

  • Stayed July 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jojola44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 17 August 2014 via mobile

Nothing to complain about at this hotel, but if you're here for business you'll find it frustrating that they charge an insane $17/device for internet. Yes, that means it's $17 for your phone and $17 for your computer. Considering the cost of the room, that's just crazy to me. It also makes staying here for business really hard. They say it's $17 for 24 hours, but twice in the span of a week I had it kick me off and force me to pay again after about 12 hours. Even then, the internet speed is slow and the Wi-Fi signal is so poor that it cuts out a lot.

Simply put, I got much faster and more stable internet for free from restaurants (Cactus Cafe near the convention centre has good, free Wi-Fi) down the street than at the hotel.

Stayed August 2014, travelled on business
Helpful?
3 Thank Dan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VanMarriottPinnacle, General Manager at Vancouver Marriott Pinnacle Downtown Hotel, responded to this review, 28 August 2014
Dear Dan L,

Thank you for sharing your experience with us. I apologize for your disappointment in our internet offerings. As a managed Marriott hotel, we are still mandated to charge for Wi-Fi, with free access available in our lobby and restaurant. We understand that internet connectivity is very important, especially while traveling. We are in the middle of re-cabling and installing new routers to provide better internet service for our guests.

Everything we do is aimed at providing you with the best hotel experience possible. I want to thank you again for taking the time to provide us with some feedback. We hope to welcome you back to the Vancouver Marriott Pinnacle Downtown again soon.

Sincerely,
Joann Pfeifer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 16 August 2014

I travel to Vancouver 4-5 times a year and stayed at this hotel my last visit. I booked this hotel as my go to location (Pan Pacific Vancouver) was booked.
You will not be disappointed with the location as it's located 1 block north of the Olympic Monument and waterfront. This hotel is close to everything you want to experience in downtown Vancouver.
The lobby is modern with a fantastic lounge and restaurant (excellent food too), the rooms are what you would expect from a Marriott hotel, and the hotel is very clean and beautiful. If you can, try to book a room on a high floor with a harbour view - you won't be disappointed.
There's underground parking, lots of spaces and easy to manoeuvre around in.
Service is excellent as all staff always greeted guests with a friendly smile and hello.
I'd stay here again in a heartbeat!

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Thomas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VanMarriottPinnacle, General Manager at Vancouver Marriott Pinnacle Downtown Hotel, responded to this review, 17 August 2014
Dear Thomas B,

Thank you for taking the time to share some comments from your recent stay. I am so glad to hear you enjoyed your stay so much and received such friendly service from all our associates. We recently renovated our lobby and restaurant, creating a more contemporary and welcoming space for guests to enjoy.

Thank you again for taking the time to write such a wonderful review. It is a pleasure to read that we will have the opportunity to welcome you back to the Vancouver Marriott Pinnacle Downtown.

Best Regards,
Joann Pfeifer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ontario
Level Contributor
153 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 13 August 2014

I took the Skytrain from Vancouver Airport and changed at Waterfront and exit at Burrard station. five minutes walk from subway station. Check in was prompt and went to my room in less than 5 minutes. Lobby has free wi fi and if you want to bring it to your room remember the password.
Room is spacious and bath room has stand alone shower and a bath tub.

  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank YTOAY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alva, Florida
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 11 August 2014

We travel frequently and, frankly, have become somewhat jaded. But this hotel was FABULOUS.
We had a large comfortable room and when I checked the bathroom, my mouth dropped open - there was a large glass enclosed stand alone shower!!!

Since we just got off a cruise from Seward Alaska to Vancouver needless to say, we both took our time in the shower that evening.

The staff was welcoming and friendly and the food in the restaurant was very good.

I highly recommend this hotel even if it's just an overnight stay.

beachbaby830

Room Tip: This hotel is near the cruise terminal. Ask for a room on a high floor.
See more room tips
  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank beachbaby830
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VanMarriottPinnacle, General Manager at Vancouver Marriott Pinnacle Downtown Hotel, responded to this review, 17 August 2014
Dear beachbaby830,

Thank you for your kind words applauding our associates and hotel! I am thrilled to hear you enjoyed your stay with us so much. We recently renovated the guestroom bathrooms last year. Many of our guests love the contemporary style of the separate tub and glass enclosed shower. Its also wonderful to hear you enjoyed the food and service in Showcase Restaurant.

Thank you again for taking the time to provide us with some feedback. However short the stay, we look forward to welcoming you back to the Vancouver Marriott Pinnacle Downtown!

Best Regards,
Joann Pfeifer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vancouver Marriott Pinnacle Downtown Hotel

Property: Vancouver Marriott Pinnacle Downtown Hotel
Address: 1128 Hastings St W, Vancouver, British Columbia V6E 4R5, Canada
Region: Canada > British Columbia > Vancouver > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Green Hotel in Vancouver
#14 Luxury Hotel in Vancouver
#21 Family Hotel in Vancouver
#22 Business Hotel in Vancouver
#29 Romantic Hotel in Vancouver
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Vancouver Marriott Pinnacle Downtown Hotel 4*
Number of rooms: 438
Official Description (provided by the hotel):
The awe-inspiring North Shore Mountains set the stage for a wonderful stay here at Vancouver Marriott Pinnacle Downtown Hotel, a top choice among hotels in Vancouver, BC. Located in the heart of Downtown Vancouver, we are steps away from the Cruise Ship terminal and the Vancouver Convention Centre. We welcome business and leisure travellers to our waterfront hotel, which is a premier choice for Downtown Vancouver hotels near dining, entertainment, and more. With beautifully designed accommodations and first-class service, you will thoroughly enjoy a comfortable stay with us. Most of our rooms offer excellent views of downtown Vancouver, or of Coal Harbour and the mountains. At our Showcase Restaurant and Bar, you will be able to find exceptionally delicious West Coast cuisine. Showcase is the place where locals and our hotel guests feel at home while they are discovering new fare and new experiences. Stay with us! Our Vancouver waterfront hotel offers an exceptional experience for a business or leisure visit to Vancouver, British Columbia, Canada. ... more   less 
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Also Known As:
Marriott Vancouver
Vancouver Marriott

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