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“Off to a bad start, then a pleasant stay”

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Delta Hotels by Marriott Vancouver Downtown Suites
Ranked #24 of 92 Hotels in Vancouver
Certificate of Excellence
Reviewed 29 August 2014

When checking in, I wanted to get to a computer to get boarding passes for the next day's flight. They had two boarding pass kiosks, but instead I was sent to a computer room with a code for 20 minutes access. Typing in passport and credit card information took me 15 minutes. I tried to print the eight pages of passes, only to finally learn that the system wanted to deduct two minutes from my allotted time PER PAGE. Not enough time left! Back to the desk for another code, which I couldn't enter until the first code ran out. I was sent to a kiosk, but both were out of order. Long story short: I finally got the passes printed. Once my blood pressure returned to normal, the accommodations were quite nice, and we used the timely shuttle to get us to the airport the next morning.

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank elscoot57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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656 - 662 of 1,494 reviews

Reviewed 25 August 2014

You cnat beat the locaiton of this hotel...it's within walking distance of the convention centre, chinatown,gastown and yaletown. We stayed here while participating in the Lululemon Seawheeze Half Marathon and had a great time. The sofa pullout in the room was comfortable and the staff was very helpful and friendly. They even had fruit, water, juice and bars for runners in the lobby the day of the race! There is a TV in both the living area and the bedroom...the bedroom also has a sliding door to close it off from the rest of the room. I highly recommend this hotel for location and friendlieness. The Canada line waterfront stop is about 5 minutes walk to the hotel if you plan on using public transportaion from the airport.

  • Stayed: August 2014, travelled with friends
    • Value
    • Location
    • Service
Thank Nikki T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giovanni R, Guest Relations Manager at Delta Hotels by Marriott Vancouver Downtown Suites, responded to this reviewResponded 19 September 2014

Dear Valued Customer,

Thank you for taking the time to respond to our survey about your recent stay at the hotel.

We are pleased to hear that you enjoyed your stay and that we were able to create a memorable experience for you.

We will be sure to thank everyone on your behalf. If you need any further assistance, please do not hesitate to contact us.

Thank you again for choosing Delta Vancouver Suites and we hope to welcome you back in a near future.

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2014

We stayed at the Delta Vancouver Suites for three nights in mid August. Since this was a special occasion we splurged for the Signature Club. The Signature Club gets you a suite on the top three floors, and includes a continental breakfast in the Signature Club on the 21st floor, and appetizers each evening from 5 - 7 pm.

The hotel is spotless and the suites well supplied. Ours had a separate bedroom with a king size bed, and a living area with comfortable easy chairs. The suite was equipped with two tvs, a desk and chair, a mini fridge and an in-room safe. We were on the 22nd floor and had a fantastic view of the city. The Signature Club had both inside and outside tables, and a similar fantastic view. A nice touch was that the employees referred to us by name.

On the negative side, by the time three levels of taxes plus the Signature Club upgrade and parking are added, the cost is considerably higher than the quoted price.

If we ever have a similar occasion, we'd have no hesitancy about staying here again.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank dldcw2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giovanni R, Guest Relations Manager at Delta Hotels by Marriott Vancouver Downtown Suites, responded to this reviewResponded 19 September 2014

Dear Traveler,

Thank you for taking the time to share your wonderful experience during your recent stay at the hotel.

We are pleased to hear that you enjoyed your stay with us and the Club Signature rooms and Lounge and that they responded to your needs thus enhancing your experience at the hotel. We are delighted to know that our staff members provided such great customer service. We will be sure to thank everyone on your behalf. If you need any further assistance, please do not hesitate to contact us.

Thank you again for choosing Delta Vancouver Suites and we hope to welcome you back soon.

Kind Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2014

Every person at the Delta Suites was extremely helpful and cheerful! From the front desk to the gentleman that opened the door for me, I was always greeted and acknowledged. I highly recommend this hotel and will to all my family and friends!

Room Tip: The higher the floor selection the quieter it is (we were on the 19th floor and had a fabulous view...
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  • Stayed: August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank girlgeek2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giovanni R, Guest Relations Manager at Delta Hotels by Marriott Vancouver Downtown Suites, responded to this reviewResponded 14 September 2014

Dear Confirmed Traveler,

Thank you for taking the time to share your great experience.

We are pleased to hear that you enjoyed your stay with us and that our staff members provided such great customer service and were very helpful during your visit to the Delta Vancouver Suites.

We will be sure to thank everyone on your behalf. If you need any further assistance, please do not hesitate to contact us.

Thank you again for choosing Delta Vancouver Suites and we hope to welcome you back in a near future.

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2014 via mobile

My second time in Vancouver. I decided to book in a different area. The area is fine, the hotel is another story. A nonsmoking room with cigarette holes in the sheers. For the price the room is unacceptable, I would think twice before booking. It could be just the room I am in on the 5 floor because all the reviews I read made it seem as if this hotel was great.

Stayed: August 2014
1  Thank cwdkny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLDeltaDVS, Manager at Delta Hotels by Marriott Vancouver Downtown Suites, responded to this reviewResponded 2 September 2014

Thank you for sharing your comments. We do have different room layouts and would be happy to find one that meets your expectation for a future stay.

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Reviewed 19 August 2014

We stayed 4 nights at the Delta Vancouver Suites in Vancouver, B.C. The hotel was very nice, clean, very comfortable beds and pillows. We chose to stay on a higher floor which was part of the club level which included free continental breakfast and a free happy hour with appetizers. The club level was definitely worth the up-grade, breakfast was great, lots of options, staff was very nice and helpful! When we misunderstood the times of breakfast on our first morning of our stay, the staff person gave us a complementary breakfast in the restaurant! Evening appetizers were a nice bonus. Complementary bottles of water in the daily with a turn-down service. All the staff from front desk to bell services, to breakfast and evening appetizer staff were extremely helpful and made our stay work noting! 5 Star Customer Service!!!

Room Tip: Choose the Club Level Room! Very worth the extra money!
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  • Stayed: August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Brittany W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giovanni R, Guest Relations Manager at Delta Hotels by Marriott Vancouver Downtown Suites, responded to this reviewResponded 14 September 2014

Dear Valued Customer,

Thank you for taking the time to respond to our survey about your recent stay at the hotel.

We are pleased to hear that you enjoyed your stay in our Club rooms and that we were able to create a memorable experience for you. We will be sure to thank everyone on your behalf specially the ladies in the Signature Club Lounge.

If you need any further assistance, please do not hesitate to contact us.

Thank you again for choosing Delta Vancouver Suites and we hope to welcome you back in a near future.

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2014

I called in advance to get all the logistics I needed to go from the airport via Skytrain to the hotel. They (at the front desk) were VERY helpful in terms of planning our two day events. They were always accomodating with coupons, tickets, directions etc. I definitely got the feeling that they sincerely cared about making sure our family had a best first impression of Vancouver. The suite (since there were four to our family) was perfect...much better than going through the expense of two separate rooms. We dealt with at least three different people at the front desk and all of them were helpful...that's unusual these days.

Room Tip: We had no view because we were on a lower floor. I think the highest floor was 21 so ask for a highe...
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  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank hollebcfp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giovanni R, Guest Relations Manager at Delta Hotels by Marriott Vancouver Downtown Suites, responded to this reviewResponded 14 September 2014

Dear Valued Customer,

Thank you for taking the time to respond to our survey about your recent stay at the hotel.

We are pleased to hear that you enjoyed your stay and that we were able to create a memorable experience for you. We will be sure to thank everyone on your behalf. If you need any further assistance, please do not hesitate to contact us.

Thank you again for choosing Delta Vancouver Suites and we hope to welcome you back in a near future.

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Delta Hotels by Marriott Vancouver Downtown Suites

Address: 550 West Hastings Street, Vancouver, British Columbia V6B 1L6, Canada (Formerly Delta Vancouver Suites)
Region: Canada > British Columbia > Vancouver > Gastown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#16 Luxury Hotel in Vancouver
#22 Romantic Hotel in Vancouver
#28 Business Hotel in Vancouver
#30 Family Hotel in Vancouver
Price Range: £103 - £407 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Delta Hotels by Marriott Vancouver Downtown Suites 4*
Number of rooms: 225
Official Description (provided by the hotel):
Delta Hotels by Marriott Vancouver Downtown Suites is an all-suite hotel situated in the heart of downtown Vancouver, Canada and within a block of the Canada Line rail system. Our Vancouver hotel's location is within walking distance to many local attractions including Stanley Park, art galleries, theatres and Rogers Arena and BC Place Stadium. The hotel is within minutes of the Vancouver Convention Centre, the city's central business district and government offices. Enjoy shopping the Granville Street mall, Robson Street and take in the vibrant dining scene and nightlife of Gastown and Yaletown. ... more   less 
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Also Known As:
Delta Vancouver Hotel Vancouver
Delta Vancouver Suites Hotel
Delta Hotel Vancouver

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