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“Bathroom reeked of cigarette smoke in a non smoking room”

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Georgian Court Hotel, BW Premier Collection
Ranked #21 of 92 Hotels in Vancouver
Certificate of Excellence
Reviewed 4 May 2014 via mobile

I feel that smokers preceded us and smoked on the bathroom to try and avoid detection. The shower curtain reeked of smoke and despite our complaints the shower curtain was not replaced. We had a one bedroom suite that had no windows. Several burned out light bulbs. Staff was friendly and tried to be helpful, but all in all a mediocre hotel experience.

  • Stayed: May 2014
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1  Thank javaflorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa J, Manager at Georgian Court Hotel, BW Premier Collection, responded to this reviewResponded 7 May 2014

Dear javaflorida,

Thank you for your comments, we value your feedback. We are truly sorry if someone smoked in the room. We have a 100% non-smoking policy to provide a healthier environment for all our guests. Canadian regulation prohibits smoking in all government and public buildings and we are sorry if someone ignored this request.

Upon departure of any guest, our procedure is to check all the rooms and if we notice any smoke residue or odor, we implement additional cleaning procedures in the rooms to remove all traces of this. javaflorida, I thank you for bringing this to my attention, we hope we will have the opportunity to welcome you back in the near future. If there is anything I can do to make your next stay with us more comfortable, please contact me directly at lisa@georgiancourt.com

Sincerely,
L. Jackson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,846 - 1,852 of 2,622 reviews

Reviewed 4 May 2014

The hotel was very clean and the rooms were a good size with large bed and seating area with couch. The front service desk staff were extremely friendly and helpful as were the housekeeping staff. The hotel was central to everything we needed and we were able to walk everywhere.

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank Kym K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 May 2014

There are so many complementary items in the room that a traveller may need. I've never run across so many usefull things! Quite rooms, lovely staff. There is no view but that is what makes the rooms so quite.


  • Stayed: April 2014, travelled with family
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Review collected in partnership with this hotel
1  Thank Pamela S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2014

The boardroom on the mezzanine floor was just the right size for our CSA Task Force meeting.
Power connections were adequate but still required some trailing wires to sockets at the edge of the room. (Nowadays there should be power bars on the table with space for ALL attendees.)
Good refreshments during the meeting.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with this hotel
Thank jetcruise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2014

very clean rooms, very nice staff, always helpful and kind, great location, have stayed here 6 or 7 times, beds are comfortable, i have no complaints, everything runs smooth, quiet and clean,would recommend to anyone.

  • Stayed: July 2013, travelled with friends
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Thank lou9900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2014

I stayed at the Georgian Court Hotel over the Easter long weekend as I was preparing for my wedding in Vancouver. Many of our family and friends stayed at the hotel with us. We were able to organize a special group rate and our guests were thrilled with the hotel choice. I'm so happy we picked the Georgian Court Hotel. Everything from the location, style, facilities, and staff were superb. I stayed one night in a suite on the Orchid Floor (ladies only) and enjoyed all the special amenities, such as curling and straightening iron, yoga mat, and women's magazines. What special touches! Thank you Georgian Court Hotel!

Room Tip: Stayed in 1013 (Orchid Floor suite) and 913 (regular suite). Both beautiful rooms with a queen bed a...
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  • Stayed: April 2014, travelled with family
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Thank Meredith S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2014

The hotel is lovely and the staff is welcoming and very helpful. The location is excellent -- there is a lot going on around the hotel, and just walk up Robson street for a lot of neat little places to eat. I stayed in the hotel on business, but was able to see and enjoy a lot because of the location. I hope that business takes me there again.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with this hotel
1  Thank Philip N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Georgian Court Hotel, BW Premier Collection

Address: 773 Beatty St, Vancouver, British Columbia V6B 2M4, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver > Robson Street
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#14 Luxury Hotel in Vancouver
#18 Romantic Hotel in Vancouver
#18 Business Hotel in Vancouver
#21 Family Hotel in Vancouver
Price Range: £110 - £278 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Georgian Court Hotel, BW Premier Collection 4*
Number of rooms: 180
Official Description (provided by the hotel):
Book this lovely 4* fully renovated boutique Hotel offering timeless comfort and seamless service blended with classic contemporary style. The hotel offers 180 deluxe guestrooms, suites and penthouses with complimentary WiFi, bottled spring water and downtown drop-off Shuttle. A great place to relax as all rooms include Beekman 1802 amenities and Yoga mats. Travellers also have access to 24-hr business and fitness centre in addition to our Jacuzzi, steam room and free bicycle rental. The Georgian Court Hotel is setting the standard for quality, service and hospitality and holds a Green Key rating of 3 for environmental practices. Located steps from BC Place Stadium and Rogers Arena and minutes to Robson Street’s fashionable shops, Yaletown district’s trendy restaurants, Gastown, Chinatown and Vancouver's 22km seawall. With only a short walk to the financial district, this is the ideal location for business or pleasure. Ladies' preferred Orchid Floor featuring additional amenities available on request. Pets always welcome! ... more   less 
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Also Known As:
Georgian Court Vancouver
Hotel Georgian Court
Georgian Court Hotel Vancouver

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