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“Great Views, helpful staff”

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Century Plaza Hotel & Spa
Ranked #46 of 90 Hotels in Vancouver
Braintree, United Kingdom
Level Contributor
126 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Great Views, helpful staff”
Reviewed 14 June 2013

Ideal view in our suite (on the 29th Floor) - we could see out to English Bay, Burrard Inlet and over to Vancouver Harbor, but the room decor needed some attention - skirting board a little bit worse for wear, exposed pipes above the shower in the bathroom, a couple of the the balcony railing supports were disconceringly loose. Inside the bedroom was a bit cramped and not well laid out but there was a great lounge and separate kitchen area, and Jacuzzi bath too.

That said the front desk staff were extremely helpful and we got complimentary hand massages from the spa staff whilst we were waiting to check in as we left our cruise ship around 0945 and the hotel were processing checkouts all morning. The doorman was friendly, the concierge staff efficient and the telephonist helpful..

  • Stayed May 2013, travelled as a couple
    • Value
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Helpful?
Thank DJS54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amin H, Guest Relations Manager at Century Plaza Hotel & Spa, responded to this review, 17 June 2013
Thank you for expressing your comments of the great views offered from our suites! We appreciate your visit to the Century-Plaza Hotel & Spa and are always glad to hear your direct feedback of where we can focus our attention for areas of improvement as these have been passed onto our Operations Manager. We are glad to hear the front office staff exceeded your expectations and invite you back to return on your next visit to Vancouver!

Best wishes,

~ Amin H
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Traveller tips help you choose the right room.   Room tips (501)
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Bangor, Northern Ireland
Level Contributor
90 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 11 June 2013

We booked Century Plaza as our first stop on our roadtrip in Canada, our first stop was Vancouver. We had a Deluxe studio suite on the 25th floor. It had an amazing view all over Vancouver.

The room had a fully fitted kitchen and separate bedroom that you can close away from the rest of the room. The room was very clean however the only downside I could mention would be the bathroom. The bathroom was quite old fashioned and flooded quite easily when having a shower.

The staff seemed quite friendly and were helpful with any questions we had, I would definitely stay there again. The bed was one of the comfiest I have slept in in sometime. It was massive!:)

Room Tip: We stayed in room 2504 and it had spectacular views
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  • Stayed June 2013, travelled as a couple
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    • Cleanliness
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Helpful?
1 Thank heeelllooo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amin H, Guest Relations Manager at Century Plaza Hotel & Spa, responded to this review, 12 June 2013
Thank you for staying at the Century-Plaza Hotel & Spa during your Canadian road trip! We are very pleased to hear your stay was so enjoyable in your comfortable suite and the wonderful comments you shared about the helpful service you received from our friendly staff. Our Operations Manager has been notified to have his team complete the updates required which you shared as we appreciate the feedback so that to better serve our guests and enhance their overall experience. Looking forward to your return!

~ Amin H
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, North Carolina
Level Contributor
58 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 11 June 2013

We stayed at the C.P. for two nights after a cruise from Alaska. We arrived Fri. morning around 10AM and they were able to get us right into our room. I paid for an Executive King suite and it was great, upgraded to the 27th floor with a nice view of the city. The staff was great. Jerry the bellman was fantastic and could answer all questions about travel and dining in the city. C.P. is central in downtown. It's about a half hour walk to the aquarium in Stanley Park and 20 minutes to Granville Island to see the artists and crafts. There are plenty of restaurants around. Very helpful staff, well appointed rooms/kitchen and would return again. Thx.

  • Stayed June 2013, travelled with family
    • Value
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Helpful?
1 Thank Rob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amin H, Guest Relations Manager at Century Plaza Hotel & Spa, responded to this review, 12 June 2013
Thank you so much for sharing your positive experience at the Century-Plaza Hotel & Spa. We are so happy that Gerry was able to assist you with all your concierge needs and he will certainly be praised for his work! We always try our best to honour all requests and accommodations and were pleased to be able to begin your stay with an early check-in upon arrival. We remain at your service and await your return!

Best wishes,

~ Amin H
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alabama
Level Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 10 June 2013

Our group had an overnight stay at the Century-Plaza Hotel & Spa before boarding a cruise ship. Unfortunately, three of the group were "bumped" and didn't arrive until around 10PM. We had scheduled a Buffet Dinner for 6PM. David Lintott, Restaurant Manager, without being asked, prepared 3 meals for the late arrivals. One of the group said she didn't receive her luggage. Lonnie did a great job tracing it down. Turned out luggage wasn't lost, The rooms were large and the bed very comfortable. Dinner and breakfast were also very good. Every staff member at this hotel was courteous. I would definitely stay at this property again!

  • Stayed May 2013, travelled on business
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Helpful?
1 Thank tourplannerAlabama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amin H, Guest Relations Manager at Century Plaza Hotel & Spa, responded to this review, 17 June 2013
Thank you so much for sharing your positive experience at the Century-Plaza Hotel & Spa! We truly appreciate your kinds words and for recognizing our team members for the service which they provided as we are very glad to hear your luggage was located and your dinner plans were accommodated! Wonderful to hear you enjoyed your stay and we invite you back for your next visit!

Wishing you all the best!

~ Amin H
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Glasgow
Level Contributor
66 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 10 June 2013

We stayed here for a few days, in a corner suite, on the 19th floor. As you might expect, the views were good, and the overall space was great - living/kitchen area with a separate bedroom and decent sized bathroom - but the furnishings were definitely a bit shabby. The hotel staff are great, though - especially in the restaurant, where we had breakfast both mornings - good food, and great value for money. The location is terrific, walking distance from virtually everywhere you'd want to go in this beautiful city. Recommend you visit Granville Island, Stanley Park, English Bay.

Room Tip: Choose a corner room, high up - sirens from nearby hospital won't be so intrusive
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  • Stayed May 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank Fiona605
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gold Coast
Level Contributor
44 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 6 June 2013

We really enjoyed our stay at the Century Plaza Hotel and Spa it was in a great position for wandering around the city whether you wanted shopping, sightseeing, drinks or any number of restaurants. The Room was fantastic, really comfortable, huge bed and sitting area and a full kitchen, which we used quite a bit. The staff were all really lovely and helpful. We ate and had drinks at Beyond, the restaurant downstairs and it was delicious.There is no gym, that's a shame but they do offer passes to a local gym and I did fine the wifi a bit hit and miss. That said I would definitely recommend this Hotel and in fact already have, to some friends.

  • Stayed May 2013, travelled as a couple
    • Value
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Helpful?
2 Thank Lisa J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amin H, Guest Relations Manager at Century Plaza Hotel & Spa, responded to this review, 10 June 2013
Thank you very much for the kind words you've shared about our property. At the Century-Plaza Hotel & Spa our team is committed to enhance your overall experience so we are glad to hear we were helpful, and are so pleased to know you found our location convenient and our rooms to be fantastic! We sincerely appreciate your recommendation to others and look forward to have them join us as we aim to provide them with the same service and experience you encountered!

Warmest regards and best wishes,

~ Amin H
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wolfville, Nova Scotia
Level Contributor
178 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 5 June 2013

I am a native Vancouverite and have stayed here a number of times on business. Close to everything, large rooms (I usually get a suite with kitchen), much lower prices than chain hotels.

Some of the rooms are slightly outdated and this is a 40 year old building, however, you can't beat the price or the location. While the view is very familiar to me, the views from the upper floors are great.

Staff are very pleasant and the atmosphere is laid back. Note that this hotel is next to St. Paul's Hospital, so if sirens are a problem, this isn't the place for you.

Would definitely recommend.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank vancouvergirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amin H, Guest Relations Manager at Century Plaza Hotel & Spa, responded to this review, 10 June 2013
Thank you for sharing your wonderful perspective of our hotel! Nice to hear your local stays bring you to the Century-Plaza Hotel & Spa and we would like to express our gratitude for your loyalty! We have an on-going commitment to updating our suites, and are glad to hear you share the great views you enjoyed and invite you back to return, especially with the fireworks around the corner which our balcony suites capture spectacular views of!

Wishing you our best,

~ Amin H
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Century Plaza Hotel & Spa

Property: Century Plaza Hotel & Spa
Address: Century Plaza 1015 Burrard St, Vancouver, British Columbia V6Z 1Y5, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver > West End
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Vancouver
#35 Romantic Hotel in Vancouver
#37 Family Hotel in Vancouver
#41 Business Hotel in Vancouver
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Century Plaza Hotel & Spa 3.5*
Number of rooms: 240
Official Description (provided by the hotel):
The Century Plaza Hotel & Spa is a landmark destination hot spot right in the centre of downtown Vancouver. From its award winning amenities including a world class spa and comedy club, to the kitchen equipped suites featuring spectacular ocean, mountain and city views, the family owned and operated Century-Plaza Hotel & Spa has implemented sustainable practices such as its 'Green Initiative' Program as well as the 100% Chemical Free Commercial Cleaning System reducing our carbon footprint to provide guests with the wonderful home away from home ambiance. ... more   less 
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Also Known As:
Century Plaza Vancouver

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