We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Anniversary stay” 3 of 5 bubbles
Review of Century Plaza Hotel & Spa

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Century Plaza Hotel & Spa
Ranked #44 of 89 Hotels in Vancouver
Vancouver, Canada
2 reviews
“Anniversary stay”
3 of 5 bubbles Reviewed 18 December 2013

Would appreciate some compensation towards another room for the hot room
and terrible sleep due to fire alarm duration. My brother in law also stayed at your hotel the same night and they have the same complaints as us.

  • Stayed December 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Betty L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

3,441 reviews from our community

Traveller rating
    1,171
    1,501
    488
    174
    107
See reviews for
887
1,272
271
486
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (486)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Whitehorse
1 review
2 of 5 bubbles Reviewed 18 December 2013

The furniture is very soiled and the carpets dirty!....The lobby is very deceiving as it presents nicely but the rooms are worn and dirty!.....I would not recommend thid hotel to anyone unless they were on a strict budget and didnt know any better.

  • Stayed December 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Holly C R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Vancouver, Canada
2 reviews
4 of 5 bubbles Reviewed 18 December 2013

The service we experienced here was fantastic...all the staff were friendly & efficient...including front desk, housekeeping & restaurant server. I would recommend the burger in the restaurant as it was probably the best I have had in my life. I was also pleasantly surprised by the large room size and the wonderful view of English Bay that we had from the 29th floor. The carpet looked like it could do with a good cleaning but everything else was clean. I would stay here again especially if we were able to buy another Living Social deal.

  • Stayed December 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Denise M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surrey, Canada
Level Contributor
7 reviews
4 hotel reviews
5 of 5 bubbles Reviewed 18 December 2013

This is my 3rd time back to the Century Plaza Hotel&Spa this year. Friendly Staff & Clean Rooms. Location is great. The view from the 25th Floor was amazing. Century Plaza Hotel is my go to Hotel for Staycations . Can't wait to go back again.

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank JHN13Family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 18 December 2013

What a terrible stay. Bad service and poor quality rooms. Only good thing is the sheets were clean and the location is very central to downtown Vancouver with easy access to shopping and nightlife. We wouldn't stay here again voluntarily.

  • Stayed December 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
2 Thank tmchow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 bubbles Reviewed 18 December 2013

Stayed here recently for 3 nights last week.
My thoughts of the hotel - the rooms are in need of repair. The finer details of the room need attention. Our room had tatty curtains that were ripped, one of the lamps had a light bulb that was blown. Our room contained a kitchen but no washcloth for the dishes was provided.
Also there is a coin laundry on site. There is only 1 washer and 2 dryers to service 28 floors!!! Also while the dryers are relatively cheap ($2.25 per 60 mins) they take the full 60 minutes for half a load of washing as there is little heat in the dryer. Also the level where the dryers is located is under construction as they are ripping out a wall.

Also the building needs to sort out its fire alarm situation. TERRIBLE!!!
We used the kitchen one night to do some cooking, had the exhaust fan on (which was very noisy) and the smoke alarm went off!! Within 20 seconds of the alarm sounding we had a knock on the door and we were told the alarms were extremely sensitive. We were shocked the alarm went off firstly and thought it was completely stupid to put the smoke alarm in the kitchen anyway.

Also the next night the fire alarm went off at 10.30pm and the next night at about 12.40am.
No apologies or compensation was provided. On the last occurrence when I called down to the front desk I was told "oh its a false alarm, don't worry about it" - well when you need to wake up just after 4am to catch the red eye it's a big deal.

The rooms also have oil heaters in the wall. If you are a light sleeper then good luck as you will have the sound of popcorn popping all night if you need to sleep. Luckily I am not a light sleeper.

Also despite the hotel advertising an on-site gym, there isn't one. The gym is the YMCA about 1 & 1/2 blocks down the road and it will cost you $11 per visit.

The only redeeming feature of this hotel is the nice lobby. The hotel is also pretty close to Davie Street which has a few nice eateries which are quite friendly.

If you have this hotel to compare with and another hotel and the other hotel is a bit more expensive (say $20 or $30 per night) - stay at the other hotel.

The management of Century Plaza Hotel need to get their act together. Perhaps they should concentrate their efforts a little more on their rooms, rather than the lobby or the flashy comedy club.

Room Tip: The view from the upper storeys is nice, but as the fire alarm seems to malfunction almost every day...
See more room tips
  • Stayed December 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank needs2escape
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surrey
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 17 December 2013

Good location; close to nightlife on Granville, close to food/shopping on Robson. Good price, liked the free parking package. Rooms are a bit dated, but all the essentials are there so can't really complain.

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Miaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Vancouver hotels
West End
Sunset Inn and Suites
Sunset Inn and Suites
#13 of 89 in Vancouver
4.5 of 5 bubbles 2,108 reviews
Robson Street
Blue Horizon Hotel
Blue Horizon Hotel
#21 of 89 in Vancouver
4.5 of 5 bubbles 2,392 reviews
Davie Village
The Burrard
The Burrard
#32 of 89 in Vancouver
4.0 of 5 bubbles 1,591 reviews
Show Prices
Show Prices
Show Prices
West End
BEST WESTERN PLUS Chateau Granville Hotel & Suites
Granville Street
Comfort Inn Downtown
Comfort Inn Downtown
#50 of 89 in Vancouver
4.0 of 5 bubbles 772 reviews
Atrium Inn Vancouver
#58 of 89 in Vancouver
4.0 of 5 bubbles 789 reviews
Show Prices
Show Prices
Show Prices

Been to Century Plaza Hotel & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Century Plaza Hotel & Spa

Property: Century Plaza Hotel & Spa
Address: Century Plaza 1015 Burrard St, Vancouver, British Columbia V6Z 1Y5, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver > West End
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Vancouver
#35 Romantic Hotel in Vancouver
#37 Family Hotel in Vancouver
#41 Business Hotel in Vancouver
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Century Plaza Hotel & Spa 3.5*
Number of rooms: 240
Official Description (provided by the hotel):
The Century Plaza Hotel & Spa is a landmark destination hot spot right in the centre of downtown Vancouver. From its award winning amenities including a world class spa and comedy club, to the kitchen equipped suites featuring spectacular ocean, mountain and city views, the family owned and operated Century-Plaza Hotel & Spa has implemented sustainable practices such as its 'Green Initiative' Program as well as the 100% Chemical Free Commercial Cleaning System reducing our carbon footprint to provide guests with the wonderful home away from home ambiance. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia and Agoda so you can book your Century Plaza Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Century Plaza Vancouver

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing