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“TERRIBLE EXPERIENCE” 1 of 5 bubbles
Review of Empire Landmark Hotel and Conference Center

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Empire Landmark Hotel and Conference Center
Ranked #67 of 89 Hotels in Vancouver
Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“TERRIBLE EXPERIENCE”
1 of 5 bubbles Reviewed 8 February 2014

Beds are very uncomfortable. TVs don't work. Hidden charges and very rude staff. Heating system is outdated and unhealthy. Please don't stay here. Pay the extra 10 dollars and upgrade!!!
My son had a cough after sleeping here from the heating system.

  • Stayed February 2014, travelled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Kate L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,205 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (288)
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
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  • English first
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English first
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 5 February 2014 via mobile

Firstly the staff were very nice and the view was pretty awesome. But the room itself was very dated and worn. The air conditioner/heater work really well but was super loud. There was something wrong with the water coming out of the bathroom tap (it was coming out the colour of milk). We rang reception that night and they told us to run the water through for 10mins which we did but it didn't do anything. We were only there for two nights so didn't bother with trying to get someone to fix it. The gym is limited. The buffet breakfast is expensive for what it is and the food is nothing special but the view is worth going up for. It was clean enough but most of the furniture and bathroom was worn and chipping. In my opinion you don't quite get what you pay for but it's a warm place with a comfortable enough bed.

Stayed February 2014, travelled as a couple
Helpful?
4 Thank Mim A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 4 February 2014

I payed for a cheap room, and got a cheap and dirty room.

I live out side of the city and was having a late dinner, and needed to be there early so I opted to avoid the traffic in the am. I made a reservation through a booking agent -- this always seems to complicate things.

After waiting for 15 minutes for them to look up my reservation as I was not in the system? Then having to go to the back room to sort it out. They finally found it and I got into my room

Wow- a nasty food stain ( I'm hoping ) on the chair. Tow nail clippings on the carpet next to the bed side table. Mini fridge ( would have been a nice touch ) however very unclean, crumbs inside etc, and a spill all down the outside of it- clearly housekeeping did a quick in and out of this room.

.... You get what you pay for.... unfortunate but true.

  • Stayed January 2014, travelled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Brent C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Vancouver hotels

Burnaby, Canada
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 3 February 2014

I am basing this 5 star rating on the value for money which was $75 for a lovely clean room on the 17th floor with a balcony and a great (peekaboo) view towards the ocean. Granted some of the bathroom fixtures are showing their age but as long as it is clean I am happy and this room was spotless. The customer service was excellent; we were given an early check in by a very helpful and cheerful young woman. We took full advantage of the location and walked into Stanley Park, later along the Coal Harbour sea walk and also spent a pleasant morning strolling into the downtown retail area. There are lots of restaurants within easy walking distance so we never used our car, parking was $15/night. We benefited by perfect weather but regardless this hotel was a real deal.

Room Tip: We had a corner king and would pick that again for the view north and west.
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  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank retiredbuthappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coventry, England, United Kingdom
Level Contributor
124 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 bubbles Reviewed 20 January 2014

Stayed for around five nights. Hotel fairly cheap. Comfortable room with fridge and very good , though noisy heater. On 30 th floor with balcony and terrific views. Staff were very helpful. Free wifi. Hotel situated at the bottom of robson, near Korean restaurants and near Stanley park. Whole food supermarket nearby a bonus. Free wifi. A bit noisy at night. View from restaurant at top of hotel great. Did not try the food, but had a drink and tapas

  • Stayed January 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Andree W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Campbell River, Canada
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 5 January 2014

You get what you pay for, and for $75, the Empire Landmark provided a very clean, comfortable room with a spectacular view. It isn't a luxury hotel anymore but was the perfect base for a Vancouver shopping getaway. We stayed on the 27th floor looking towards BC Place along Robson Street. The beds and duvets were great and this room appeared to have been updated. This is an older building with older windows which let in a bit of noise and cold, but the thick curtains blocked that when closed. Front desk staff were very helpful. Excellent shopping and restaurants just a short walk away, easy access to public transit too. Free Wi-Fi. No safety concerns walking along Robson late at night.

Room Tip: Great views from upper floors.
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  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Tyeegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ithaca, New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 1 January 2014

I used hotwire, so I didn't know I was getting empire landmark until after I paid. I read the reviews here before I checked in. Most ppl had a bad experience with this hotel, so I was kind of scared...
I stayed at a double-double on the 5th floor the first night. The room was more spacious compared to the king room I stayed at on the second night. The rooms were clean, BUT every single piece of furniture should be replaced! New beddings and mattress are very necessary. New carpet should also be considered. New hairdryer, new toilet, new bath/shower, new wall paper, etc. I only paid $75 per night for friday and Saturday nights. I guess I can't complain. many attractions are within walking distance.

  • Stayed December 2013, travelled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Eric X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Empire Landmark Hotel and Conference Center

Property: Empire Landmark Hotel and Conference Center
Address: 1400 Robson Street, Vancouver, British Columbia V6G 1B9, Canada
Region: Canada > British Columbia > Vancouver > Robson Street
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #67 of 89 Hotels in Vancouver
Price Range (Based on Average Rates): £
Hotel Class:3 star — Empire Landmark Hotel and Conference Center 3*
Number of rooms: 358
Reservation Options:
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Also Known As:
Empire Landmark Hotel Vancouver
Empire Landmark Vancouver

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