An employee quoted us the rate for our room when we checked in. When we received the bill upon check-out, we were charged a higher rate for each night. The employee agreed that there had been a mistake but said that the manager was not available and the staff was not authorized to correct the bill. When I tried to correct the problem later with Brenda (the manager), she claimed that we must have been mistaken and refused to make any adjustment to the bill or refund the difference to my credit card. She will probably describe this review as "libelous," but Brenda was not there for the conversation and has no knowledge of what took place, so I do not appreciate her implication that both we and her employee were mistaken or lying, nor do I appreciate her refusal to stand by her employee's representation.
The guest house itself is alright, but I could not possibly recommend it to anyone after the experience we had there, which apparently was not unique. Believe the reviews and stay somewhere else. The house is on a quiet, tree-lined street, not far from downtown Vancouver, but far enough away that you will need some way to get around (car, bicycle rental). The rooms were comfortable but average, and the ones in the main house all have a musty smell. Not very quiet. Breakfasts were average.
- Official Description (provided by the hotel):
- Built in 1909, this Vancouver guest house features large windows, hardwood floors and high ceilings. Free WiFi,free breakfast and a flat-screen digital cable TV, are included in all rooms. Private or shared bathrooms and kitchen offered. Vancouver city centre is 1.9 miles away.The Canada Line rapid transit system is 8 minutes walk away. Vancouver General Hospital is 0.6 miles away. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Odigeo and Agoda so you can book your Manor Guest House reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.