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“Couldn't do enough to help”

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Hampton Inn & Suites Downtown Vancouver
Ranked #13 of 89 Hotels in Vancouver
Certificate of Excellence
Sydney
Level Contributor
57 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Couldn't do enough to help”
5 of 5 bubbles Reviewed 30 July 2011

We stayed here twice during our Canada/Alaska excursion, all up for six nights. It is a fabulous hotel, with spacious rooms, complimentary breakfast, great location and free internet. But it's the staff that make it special. I had an issue with an item left behind in another hotel and the staff tracked it down and arranged to have it sent home (thanks, Clint, I got my glasses!). On check out day, we had a midnight flight, so after last minute shopping in Vancouver, we were invited to return to the Hampton Inn, shower and repack bags in the facilities on the top floor in preparation for the long haul back to Australia. These are the little extras that make it all memorable!

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank SydneyHarriet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,724 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (237)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Houston, Texas
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 29 July 2011

We like the Hampton Inn chain as it is always consistent in providing a good bed and the amenities we need. This location offers free breakfast, self-service washer/dryer for $1.50/each, courtesy van one way to downtown locations as long as scheduled with front desk. We stayed here while touring Vancouver before our Alaskan cruise. It is close to the hop on/hop off trolley we used for getting to the tourist attractions in Vancouver (did not rent a car for this stay). Tour buses to areas like Victoria and Whistler will pick you up from this hotel.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Lee060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cheshire UK
Level Contributor
123 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 26 July 2011

Stayed here on Hilton loyalty points but was still pleasantly surprised! Breakfast,Internet and shuttle service all free, and Granville island and yaletown within easy walking distance.
Room was quiet and well kept, I would be happy tonstay here on business.

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank marathonman52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dundee, United Kingdom
Level Contributor
26 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 bubbles Reviewed 24 July 2011

Spent three nights in Vancouver at the Hampton Inn. Very pleased with choice. Clean, excellent service with large and well maintained room. Breakfast was more than satisfactory although very busy. Within walking distance of most of Downtown attractions. Vancouver very easy to get around and safe. Not cheapest city in the world but definitely worth a visit. Stanley Park is wonderful. Would recommend.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank FionaandGordonB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buffalo, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 10 July 2011

This hotel has the most helpful front desk staff. They function as all purpose staff and seem to do everything well. We were especially appreciative of their assistance with booking tours and suggesting activities. When we inquired about a certain activity, they whipped out a coupon for discounted admission to the activity. When asked for directions, they provided directions keeping both our pocketbook and our physical condition in mind - for example sugesting public transportation as an alternative to a 20 minute walk. They found us at breakfast to tell us that a shuttle driver couldn't take us somewhere and offered an alternative to the shuttle. They also offered to call a restaurant that wasn't answering their phone throughout the day until they got through to make a reservation for us.

Rooms were comfortable with complimentary water provided. The typical Hampton breakfast was nicer than at many other Hamptons and they replenished foods - unlike another Hampton that I stayed at where you had to get down early before the fresh fruit was gone. Location was ok. There is an on-site restaurant that was very good - and provides room service!

  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank dot2com
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Overland Park, Kansas
Level Contributor
690 reviews
315 hotel reviews
common_n_hotel_reviews_1bd8 328 helpful votes
5 of 5 bubbles Reviewed 6 July 2011

The hotel is located downtown, close to dining. Parking is a bit high at $25 per night. Room was spacious, clean and quiet. Front desk staff was very helpful. This is a very good choice in vancouver.

Stayed July 2011, travelled as a couple
Helpful?
Thank Bill F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Hampton Inn & Suites Downtown Vancouver, responded to this review, 20 July 2011
Thank you for your great comments on our location, guest rooms and helpful staff.

With respect to our parking fees, we feel that they are quite reasonable compared to our competitors who are also located in the downtown area of Vancouver. Our parking rate is $19.00 and after applying the taxes of 35.52% (Vancouver Translink tax and the Harmonized Sales Tax) brings it to a total of $25.75.

Once again, we value your opinion and we look forward to seeing you again!

Lisa Jackson, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 5 July 2011

Not your typical Hampton Inn and Suites. Much more upscale and yet so modest. Right in the heart of a vibrant and energetic city with much flair and no pretensions. The staff at the front desk were courteous, professional, knowledgable and very helpful. The suite was perfect for a family- lots of room, separate bedrooms and full kitchen with real cutlery and crockery. The location could'nt be better. Want to recommend this place so badly! Oh and btw check out the fantastic hot tub- very modern design- on the top floor with stunning views of the city and BC Place. You can pretty much leave your car in the garage and just walk, bus or hop the train to see the sights and delights of this great city.

Room Tip: Ask for the suite with the sofa bed- very good mattress btw in it as well as the real bed.
See more room tips
  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank jss6270
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Downtown Vancouver

Property: Hampton Inn & Suites Downtown Vancouver
Address: 111 Robson Street, Vancouver, British Columbia V6B 2A8, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver > Robson Street
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#18 Family Hotel in Vancouver
#20 Business Hotel in Vancouver
#28 Romantic Hotel in Vancouver
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hampton Inn & Suites Downtown Vancouver 3*
Number of rooms: 132
Official Description (provided by the hotel):
The Hampton Inn & Suites by Hilton is conveniently located on Robson Street near Yaletown, Rogers Arena and the newly renovated BC Place. Complimentary amenities include breakfast, wifi, bottled water, downtown shuttle service and loaner bicycles. Whether it's a hotel room with a microwave and refrigerator or a one bedroom suite with full kitchen, we offer a variety of comfortable beds for your stay in Vancouver. A member of the Hilton Family of Hotels, the Hampton Inn & Suites by Hilton offers both the corporate and the leisure traveler award-winning accommodation at affordable prices. ... more   less 
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Also Known As:
Hampton Inn & Suites Downtown Vancouver Hotel Vancouver
Hampton Inn And Suites Downtown Vancouver
Hampton Inn Vancouver
Vancouver Hampton Inn

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