Used service at end of HAL cruise. Cruise tour desk had made sure we had all the paper work filled in, but lots of other people were trying to do it in the queue which quickly became very long: have more staff please! The process is fairly straight forward. At airport it was not easy to find storage and again they did not have enough staff to cope! In Vancouver we were disappointed that the tour was not going through Stanley Park: should have been told before we got on I feel. When we hopped off we found it very hard to get back on. As it was raining no one was getting off so after waiting 15 minutes the bus that turned up was full, so we gave up and walked! On reflection we should have stayed on bus all the way round and then stared to hop on hop off. However later buses seemed to have plenty of space. Staff are friendly and helpful. Buses do seem to be old and slow and stop at a lot of hotels.
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