Customer service was horrible right from check-in. Took almost 30 minutes to fully check-in (clerk couldn't find our reservation, then took forever getting us our package perks). The routes to rooms were poorly laid out. Getting to the pool level from the South Tower was a labyrinth. Hot tub was luke warm at best and very murky. The suite wreaked from whatever cleaning solution was used. Very loud elevator and very noisy floor. Bed was hard as rock, drawer knobs were broken and the television was limited at best.
Breakfast at Moxies wasn't much better. Found plastic in the omelette and the waiter wasn't friendly or personable at all. Although, the omelette was removed from the bill, no apology was ever given.
- Official Description (provided by the hotel):
- Centrally located in the heart of Downtown Vancouver, Sandman Hotel Vancouver City Centre is walking distance to shopping, a multitude of restaurants and lounges, and sporting and entertainment venues, making it the perfect choice for your stay. ... more less
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- Also Known As:
- Sandman Hotel Vancouver
- Sandman Vancouver