We were in Vancouver due to a last minute family emergency. we decided to select this hotel as the price tag seemed right and my boyfriend stayed there in the past. The customer service was HORRIBLE. We were a younger couple (late 20's) the front desk staff was absolutely rude...not helpful at all and could tell that they thought we were there to party so they gave us the worst service I have EVER had and we travel A LOT and I have worked at multiple different hotels on Vancouver island and have never seen people treat customers SO bad. We delt with 3 different front desk staff and all 3 gave us the worst customer service. On our second day we clearly had our do not disturb sign on our door....while we were resting at 1pm the housekeeper opened the door and walked him saying "Hello Hello" when I asked her to leave as we were sleeping she kept walking in and talking and managed to wake up the two other people that were sleeping in our room as well. When we ordered room service we were told we had to go down and pick it up (yet we were charged for the room service delivery fee) that was over $20 for nachos that are called "Double cheese nachos" yet most of the nachos had no cheese on them all all. It is a very noisy area and the crappy widows do not help with the sound at all. I would never stay at this hotel EVER again there are lots of other way better options for the same price and they treat you WAY better. I have worked in the hotel industry for over 10 years now and if anyone ever treated guests they way this hotel treated my group they would be fired on the spot. Maybe the employers should take that into consideration.
- Official Description (provided by the hotel):
- Centrally located in the heart of Downtown Vancouver, Sandman Hotel Vancouver City Centre is walking distance to shopping, a multitude of restaurants and lounges, and sporting and entertainment venues, making it the perfect choice for your stay. ... more less
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- Also Known As:
- Sandman Hotel Vancouver
- Sandman Vancouver