I booked this hotel 3 months before travel because of staying at other Sandmans. When we arrived at the hotel there was a huge line and the front desk was very understaffed. When I finally got up to the desk I was told that they did not have my reservation and I showed the confirmation to them that was booked 3 months prior. The clerk called central reservations and then told us that it would have to be entered into the system. No apologies, he did not seem sympathetic, etc. He told me to get back in line in five minutes, not that he would call me up. After waiting in line for 15 more minutes the other clerk checked us in. During that time the first clerk found that my paperwork had been filed under my first name instead of last name and the two clerks just laughed about it. Again, no apologies.
With the volume of people, the elevators are very inadequate and there were multiple times when we climbed 7 stories of stairs because other guests said they had been waiting for 20 minutes. The room itself was clean and adequate. It is disappointing that the standard room is two double beds instead of queen or king size. Parking is also $25 which seems excessive.
On checkout we again had terrible customer service. The lobby was filled with a convention as well as other guests trying to check out. There is a box for express check out displayed, but we never received our printout in order to do so. Again, the front desk was overwhelmed and the reservations manager was just wandering in the lobby. When I asked her about the express check out, she said "that's a good question, you should ask the clerk when you check out."
- Official Description (provided by the hotel):
- Centrally located in the heart of Downtown Vancouver, Sandman Hotel Vancouver City Centre is walking distance to shopping, a multitude of restaurants and lounges, and sporting and entertainment venues, making it the perfect choice for your stay. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Evoline ltd, Ebookers, Priceline, TravelUp, Odigeo, TripOnline SA, Traveltool, S.L.U., getaroom.com, Cancelon and HotelQuickly so you can book your Sandman Hotel Vancouver City Centre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Sandman Hotel Vancouver
- Sandman Vancouver