We booked three nights at the Sutton Place, but upon arrival they told us they oversold and had to put us up here at Fairmont Hotel. In return to us being inconvenienced, they gave us a letter addressed to Fairmont to give us a room with free breakfast, free internet service.
We arrived at the Fairmont and handed the letter to the receptionist. Our room was on the 5th floor. The moment we walked out of the elevator we noticed that the hallway carpet was dated and had an unpleasant odor to it. We walked towards the very end of the hallway and found our corner room, small and again totally outdated. My husband and I both agreed this is NOT a 5 star hotel by any stretch of imagination. It was apparent that they put their dollars into maintaining and refurbishing their common areas, but cheap out on updating the rooms. We were very glad to move back the next day to Sutton Place. We used their internet service, but did not take advantage of the free breakfast.
Then a week later, we noted a charge on our card for their internet service. I emailed their billings department re: the letter we handed to the receptionist, expecting them to quickly drop the matter and credit our account back. Exactly the opposite happened .... the billing clerk Denise from Fairmont, insisted she was right, basically saying there was no such letter from Sutton Place. The battle went on for days via several emails involving Fairmont and the Sutton Place. To make a long story short, we ended getting an email from Denise which essentially said .. I'll give you your credit back, BUT for the record ... I am right and you, the customer, is wrong.
- Official Description (provided by the hotel):
- The Fairmont Hotel Vancouver is centrally located, close to Robson street shopping and many cultural offerings. The lobby features designer shops, including the flagship Louis Vuitton boutique, Gucci, Omega, and St. John. The hotel has a state-of-the-art health club, indoor pool and Absolute Spa. Vancouver's landmark hotel, the castle in the heart of the city is rich in history, vibrant and cosmopolitan. Please note that the pool is closed for maintenance until June 30, 2017. Guests will be provided nearby alternative options including indoor and outdoor heated pools. Fairmont Hotel Vancouver will continue its guest room renovation project until July, 2017. Floors under renovation will be closed with no guest access and construction is limited to 09:30am to 5:30pm, minimizing any impact to guests staying with us. We look forward to unveiling these exciting updates in July 2017. ... more less
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- Also Known As:
- Fairmont Vancouver
- Vancouver Fairmont