In my 15+ years of business travel worldwide, my stay at the Fairmont Hotel Vancouver ranks by far as the worst hotel experience of my life, in my opinion. Two obnoxious, rude and aggressive evening front desk clerk and manager, tired noisy room, old shower with fluctuating hot water, windows covered with opaque plastic sheets blocking sunlight and view, unexplained charges to my credit card that took 2 days of back-and-forth to explain ...etc. The worst part however was two of the evening front desk staff members who were rude, aggressive, obnoxious and lacked any sense of hospitality towards me as a guest. I found myself arguing with them as if they had forgotten I was a paying customer. They totally lacked any sense of hospitality and customer support whatsoever! All this while attempting to reactivate a room key that mysteriously kept getting deactivated almost every night. Unbelievable for a supposedly world-class hotel in this day and age!!!
Amazingly enough, complaining to upper management produced no more than a casual apology. I was not informed of any corrective actions being taken, especially regarding the rude front desk clerk and manager.
In brief, I spent 5 stressful days dabbling in this mediocrity. This was one of the most stressful business trips I've ever been on and amazingly enough, all the stress was caused by the hotel. None by my job itself. A first for me!
- Official Description (provided by the hotel):
- The Fairmont Hotel Vancouver is centrally located, close to Robson street shopping and many cultural offerings. The lobby features designer shops, including the flagship Louis Vuitton boutique, Gucci, Omega, and St. John. The hotel has a state-of-the-art health club, indoor pool and Absolute Spa. Vancouver's landmark hotel, the castle in the heart of the city is rich in history, vibrant and cosmopolitan. Please note that the pool is closed for maintenance until June 30, 2017. Guests will be provided nearby alternative options including indoor and outdoor heated pools. Fairmont Hotel Vancouver will continue its guest room renovation project until July, 2017. Floors under renovation will be closed with no guest access and construction is limited to 09:30am to 5:30pm, minimizing any impact to guests staying with us. We look forward to unveiling these exciting updates in July 2017. ... more less
- Reservation Options:
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- Also Known As:
- Fairmont Vancouver
- Vancouver Fairmont