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“Excelent service”

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Fairmont Hotel Vancouver
Ranked #32 of 90 Hotels in Vancouver
Certificate of Excellence
Montreal, Canada
Level Contributor
344 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
“Excelent service”
Reviewed 9 May 2013

Nice furniture, Comfortable bed, Nice plasma Tv, Location is very good. Restaurant also good, nice shopping area, Louis Vuitton is in the hotel. Room service excellent. I must say that i had a corner suite, which was very nice.tay at this Hotel for one night. My room was very nice,

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JPN65Montreal_Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (578)
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English first
Seattle
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 7 May 2013

I have stayed in many Fairmonts. Had a very nice room on the Gold Floor. It was nice, pretty, with lovely molding. Comfortable bed and furniture. The hotel common areas felt a little small compared to the Fairmont Empress, or the Royal York but still elegant. The location is good for Robson St. stuff--pretty central. Staff was friendly. The one annoying thing is all the freaking fees--expensive parking--different taxes--destination fee (what's that?). So with all the extra costs plan on adding another $75 to whatever rate you 're quoted. I'd stay again if I got a good rate.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JOHOSeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver Island B.C.
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 7 May 2013

Beautiful, old landmark.
Walking down the hallways reminded me of the Titanic hallways in the first class passenger suites.
Clean crisp, luxury linen and a specialty coffee maker but - overpriced because you are paying for the ambience. Anything other than the coffee/tea has special weight displacement sensors so that if you pick up a water ($8 a bottle, or a 5" stuffed animal $16 yes, $16 and just a generic one, not like it is a steiff or something) the computer downstairs will automatically register it to you account. So, if you want to put something of yours in the fridge, request one, because if you touch anything in the insuite fridge, or move the beer $6 a can it will be registered on your bill and will have to straighten it all out before you leave.
We were unable to use the pool/spa because of maintenance but were told we could go down the street to their sister hotel and use theirs, would have liked an email telling us.
Newspaper can be delivered each day but if you don't want it be sure to let them know or (although minimal) there is a fee.
And if you want to make some popcorn in your room or anything other than coffee/tea forget it, no microwave or any other appliance but you can order a bagel/crm cheese for $8 from room service but thankfully you are within minutes from various café's, restaurants and whatever.
They have an onsite restaurant but it is pricey, we have eaten there twice and the food was very good but only because we had an expense account, which is also the only reason we stay here, if we were to pay the full price for the room instead of the special rate, I would want a lot more perks because we have stayed in many varied low-high hotels over the years and access to luxury bathrobes and Victorian décor isn't enough for us, but if you don't have a budget and don't even need to look at you bill stay here because it is beautiful and the staff are wonderful.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Madzwolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelVan, General Manager at Fairmont Hotel Vancouver, responded to this review, 30 May 2013
Dear Madzwolf
Thank you for taking the time to share your feedback. We take your comments on board and do review when we look for opportunities to improve the product that we offer to our guests. I would like to extend my apologies on behalf of the hotel for the experience that you encountered in regards to the pool/spa during your recent stay. I am following up with my Front Office team in regards to their communication of options available to you.

Yours sincerely,

Sunny Joseph
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winnipeg
Level Contributor
54 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 7 May 2013

Our stay was on the ninth "Fairmont Gold" floor. We had a suite with a king size bed. The furniture and decoration were excellent, but the layout wasn't the best. The lounge area was a bit of a bowling alley. We had two openable windows but they were single-glazed so street sounds came through easily. As long as you don't sleep on the couch, it's not a big problem.

The climate control system left a lot to be desired. We opened the windows to let in cooling air. When we asked the desk person if anything could be done, she didn't BS us but said it was best to shut it off and open the windows because it was an old hotel. I thought she was very honest.

The bathroom was well-equipped but had so much "stuff" on the shelf that we had no room for our "stuff", so I stowed some of their "stuff" on the floor.

So on to the best parts.... in addition to our room we had the use of three rooms as our "living room". There we ate our breakfast, had our pre-dinner appetizers, or a drink from the "honour bar". Breakfast was diverse and catered to any taste. My only complaints were about the smoked salmon, which was very oily and fishy tasting, and the coffee, which was always cold. But you could always get hot coffee from the automated brewer.

If you want to feel like royalty, a stay in the Fairmont Gold rooms will give you that.

Room Tip: Rooms away from busy streets will get less traffic noise.
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  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Box134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 7 May 2013

If you were staying in an older European city, and stayed in a hotel like the Hotel Vancouver, you would think it was the most amazing hotel ever. Large, grand, old world charm, spacious rooms with small baths, located right in the heart of the city. The service is excellent and the staff are very well trained and courteous and helpful. For Vancouver, the Hotel Vancouver has simply been "the" hotel for a hundred years.

For me personally though, I prefer something more modern, with more modern conveniences, more modern furnishings, and a more spacious bathroom. Having grown up in Vancouver, I never had a need to stay in this hotel, but now, living elsewhere, I stayed there for three nights for a short conference. There are other hotels I would choose before returning to the Hotel Vancouver, but to each his own.

This is not a hotel that would ever disappoint you on service or grandeur, expensive shops or food. But the hotel itself, the hallways, the rooms all just feel "tired". I felt disappointed that I was not more impressed somehow. I probably won't be back to this Fairmont property, but they have two other nearby properties that are newer, modern, and more my style to enjoy.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kevin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bismarck, North Dakota
1 review
Reviewed 3 May 2013

I have spent MANY nights at the Fairmont Hotel Vancouver over the years - both on the regular floors and on the Fairmont Gold floor and it has always felt like home away from home! There has never been anything I have asked the staff for that they wouldn't or couldn't provide. They truly understand thee meaning of customer service.

For a truly relaxing experience stay on the Gold Floor. A private floor, private lounge, breakfast every morning, mid-day snacks, and dinner time appetizers served every day (plus non-alcoholic beverages) and a full bar make for a great comfortable gathering place. And don't forget the concierge personnel dedicated to the floor to assist you in anyway they can.

Room Tip: I love the "alcove" rooms on the Gold Floor!
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  • Stayed February 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PaulBismarck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria, Canada
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 1 May 2013

We stayed here for two nights over the sun run weekend. Location is wonderful, service was excellent, rooms were comfortable but are really showing their age. Having paid a government rate we were not greatly disapointed but if we had paid full price would have been. Some upgrading is due. If the price was right we would return.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VicSunSeeker82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelVan, General Manager at Fairmont Hotel Vancouver, responded to this review, 30 May 2013
Dear VicSunSeeker82,
Thank you for taking the time to share your feedback regarding your recent stay. I am delighted that you chose to stay at our iconic property on your recent visit to Vancouver. I take your comments on board as we do with all feedback, through which we are better able to serve you, our guest, in the future. As we move forward, we will be giving our grand dame a facelift and renovating the product that we offer to our guests.

I hope to have the opportunity to welcome you back to our “Castle in the heart of the city” in the near future.

Kind regards,

Sunny Joseph
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont Hotel Vancouver

Property: Fairmont Hotel Vancouver
Address: 900 Georgia St W, Vancouver, British Columbia V6C 2W6, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Vancouver
#23 Luxury Hotel in Vancouver
#29 Family Hotel in Vancouver
#30 Business Hotel in Vancouver
#30 Romantic Hotel in Vancouver
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Fairmont Hotel Vancouver 4*
Number of rooms: 556
Official Description (provided by the hotel):
The Fairmont Hotel Vancouver is centrally located, close to Robson street shopping and many cultural offerings. The lobby features designer shops, including the flagship Louis Vuitton boutique, Gucci, Omega, and St. John. The hotel has a state-of-the-art health club, indoor pool and Absolute Spa. Vancouver's landmark hotel, the castle in the heart of the city is rich in history, vibrant and cosmopolitan. Please note that the pool is closed for maintenance. Guests will be provided with nearby alternative options including indoor and outdoor heated pools. Fairmont Hotel Vancouver will continue its guest room renovation project. Floors under renovation will be closed with no guest access and construction is limited to 09:30am to 5:30pm, minimizing any impact to guests staying with us. ... more   less 
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Also Known As:
Fairmont Vancouver
Vancouver Fairmont

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