Booked a night with in-house reservations to celebrate a family birthday, prepaid the BC resident (non-refundable) rate and was guaranteed 2 queen beds as we were bringing our 7-year old and puppy. Upon arrival, it was a complete zoo at check-in, was told by arrogant receptionist that hotel was overbooked and only a King + cot was available - huge downgrade as the room was tiny, old, stinky with view of tar and gravel. Hallway and room smelled like pot while neighbors partied all night. Security informed with no resolution.
Fairmont Seattle was such a pleasure at Christmas. Fairmont Vancouver was such a disappointment. Looking forward to the Marriott Pinnacle next weekend!!More
- Free Wifi