It is always a treat to arrive at a Fairmont hotel. They really do have the customer service thing down pat. Very friendly and professional welcome. Rajiv was a wonderful customer service rep who went out of his way to ensure we had the appropriate room. Love the golden labs by the concierge desk - - they are adorable! Concierges were also exceptionally helpful. housekeeping was great. Very attentive to detail. Why not 5 stars? No mention on the website, or at booking, that the hotel is being renovated. So, there was a bit of noise in the morning, and the smell of paint in the hallways. Our room, a junior suite, was huge. Big king-sized bed, a bit too soft for our taste. Enormous walk-in closet. The sofa and armchair were a bit tired-looking. Big bathroom, good shower, great water pressure. Great bath products from le labo. I look forward to returning once the renovation is complete.
- Official Description (provided by the hotel):
- The Fairmont Hotel Vancouver is centrally located, close to Robson street shopping and many cultural offerings. The lobby features designer shops, including the flagship Louis Vuitton boutique, Gucci, Omega, and St. John. The hotel has a state-of-the-art health club, indoor pool and Absolute Spa. Vancouver's landmark hotel, the castle in the heart of the city is rich in history, vibrant and cosmopolitan. Fairmont Hotel Vancouver will continue its guest room renovation project. Floors under renovation will be closed with no guest access and construction is limited to 09:30am to 5:30pm, minimizing any impact to guests staying with us. ... more less
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- Also Known As:
- Fairmont Vancouver
- Vancouver Fairmont