Had excellent service by front desk staff upon arrival at the Opus in early Dec 2011. I've stayed here before but the service this time was really excellent is the only reason I'm writing a review. In the past, workers at hotel seemed a bit cold and aloof and I never felt like a valued guest. It seems they've really made strides here and is one of best hotel experiences I've had in awhile (and I stay at a LOT of hotels).
There was an issue with the Groupon I used for the personal travel trip, but the front desk agent offered both deals (one printout I had said one thing and the other something else - agent told me the Opus has offered different deals via Groupon before and it seemed they'd been combined depending on which page was printed out). I appreciated this and then after we got to our room he called and said he felt badly about the confusion and also wanted to offer us free breakfast. I did not expect this! We had left the front desk content, but then his effort even after we'd arrived in our room really stood out.
While the valet did not greet us upon arrival (we arrived in the evening, around 5pm) - and this has been an issue at the Opus before, where you just bring your keys to the front desk - upon checkout valets were there and they were just as friendly as everyone else had been during our stay.
I'm a returning guest at Opus, and there was a note and some items thanking me for my business waiting for us in our (upgraded) room. I love this little effort and it leaves an impression on me.
I'll be back to the Opus for sure (great location) based on the great customer service from this visit.
- Official Description (provided by the hotel):
- Vancouver's only Four-Star Boutique Hotel as rated by Forbes Travel Guide 2017. Uniquely stylish and always fresh, OPUS Hotel Vancouver redefines the boutique hotel experience, blending contemporary design with warmth and intuitive service. Located in fashionable Yaletown, OPUS Vancouver Hotel is steps from the inner harbor, Canada Line rapid transit, outdoor recreation and Vancouver's best restaurants, spas and shops. * 2016 Conde Nast Traveler / Gold List Reserve* 2016 Conde Nast Traveler / Readers Choice Awards * 2010 Travel + Leisure / 500 Worlds Best Hotels. ... more less
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