I arrived with my family at the hotel late one rainy night expecting to find a clean self contained room. What we found was the opposite. The room was filthy from the carpet to the towels, cooking utensils and bathroom. Within 30 minutes we had walked nearby streets found another hotel and made arrangements to move. The fun didnt end there. In order to be able to check out I was forced to pay a half day tariff, being the only way I could negotiate not being charged the full 5 days that I had booked, even though the room clearly did not meet its description. Further it then took 9 days to get them to release of a pre-approval of nearly $800. Steer clear of this place. Tourism Candaa needs to take action against this hotel soon and certainly before the Olympics. It is in short a disgrace to Vancouver.
- Official Description (provided by the hotel):
- Greenbrier Hotel is located in the middle the famous Robson Street in Vancouver, just steps away from great shopping and dining. All within walking distance to Stanley Park, Convention Centre, Canada Place, English Bay, and most Vancouver attractions. Friendly front desk staff are available 24 hours a day to assist you with every aspect of your trip, from planning tours, dinner reservations and any other arrangements. Most of our suites are furnished with: pillow top mattresses, kitchenette**, living room*, dining table*, sofa bed*, LCD TV with local channels, complimentary high speed WiFi and free local calls. Complimentary coffee/tea is available in the lounge, daily housekeeping and a secured underground parking***. *Subject to room type **Kitchen utensils and crockery available upon request (subject to availability). ***Available at additional cost ... more less
- Reservation Options:
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- Also Known As:
- Greenbrier Hotel Vancouver