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“Wonderful service”

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Lord Stanley Suites On The Park
Ranked #63 of 92 Hotels in Vancouver
Certificate of Excellence
Reviewed 18 August 2013

Rooms were decent, location was awesome (right on Stanley park by the sea wall). Service was amazing... David Anderson definitely made my stay amazing. Every suggestion he made turned out great, so much that we changed our schedules to do things or go to eat where he suggested instead of where we had researched. Very friendly and welcoming, I would suggest this hotel just because of him.

  • Stayed: August 2013, travelled with friends
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1  Thank MarkLandman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alwayslookingtohelp, Front Office Manager at Lord Stanley Suites On The Park, responded to this reviewResponded 4 November 2014

Our amazing location and fabulous views have once again won over another guest!!
It sounds like you really enjoyed our Manager-David Anderson's Service & Hospitality. David and the rest of our staff strive to offer friendly and helpful service to all our valued guests and it appears that's what you received.
We appreciate the kind words and look forward to having you back on your next visit to Vancouver.

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169 - 175 of 256 reviews

Reviewed 15 August 2013

Loved this hotel in a beautiful section of Vancouver! Clean, efficient & knowledgeable check-in staff (David) and close proximity to restaurants and stores. A walk along the park is a must. Would definitely return!

Room Tip: Ask for a room overlooking the park as the views are amazing!
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  • Stayed: June 2013, travelled with family
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1  Thank Jane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alwayslookingtohelp, Front Office Manager at Lord Stanley Suites On The Park, responded to this reviewResponded 4 November 2014

Thank you for letting us know your thoughts about your stay with us at Lord Stanley Suites on the Park.
As you mentioned and noticed upon arrival our location is fantastic!!
Our manager David is certainly ready and willing to assist in any way he can to ensure our guests are looked after as are the rest of the staff.
We look forward to having you back on your next visit to Vancouver.

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Reviewed 11 August 2013

I decided to book the Lord Stanley Suites following reviews I had read online. In spite of the various reviews, it seemed that David, their staff, was very helpful and made everyone's stay special. The exterior photos of the building also looked modern and nice.

The reality though is far different from the review. We did not find David particularly nice or helpful, in fact, he seemed distracted and dismissive. As for the room, it was all chopped up with strange nooks and crannies, a useless "office space" in a boxed in windowless space, the sofa bed once opened was barely 2 cm from the built in kitchen table, paper thin walls, a double bed in the master bedroom and an enclosed balcony turned into a sun room with more furniture. There was no place to move around and we were only 3 in the 1 bedroom unit.

Worst of all, we had a huge portable air conditioning unit (as the apartments have no air conditioning) right by the sofa bed with a hose venting out of an opened window covered up with plexiglass. As the air conditioning unit was very noisy and obviously not capable of providing a/c for the entire 1 bedroom unit, I decided to turn it off. What I discovered next was that the street noise and the open window was far noisier than the unit on. On top of that and because of the crude a/c, the shades were not able to close letting in bright light once the sun came up. The window coverings are a disaster there and so if you like to sleep in the dark, do not book this place. I don't understand what it is with Canada but the three places that we have stayed so far have only shades or shutters that barely cover the light coming in the morning.

The best thing about this stay was the boathouse view and the great location it has next to Stanley Park and the eateries. In spite of that, we will not be going back there anytime. .

Room Tip: Apparently the series of rooms ending with 11 have the best view but our room was great overlooking...
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  • Stayed: August 2013, travelled with family
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1  Thank VoyageurW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alwayslookingtohelp, Front Office Manager at Lord Stanley Suites On The Park, responded to this reviewResponded 5 November 2014

After reading your review we looked into it with some detail. We found that when our staff were called up to you suite that one of your family members had turned the heat to full in the suite by accident, and turned off the A/C by accident too.
Our staff member did notice the errors you'd made and did politely correct them for you.
It would appear that our staff member was also dealing with other guest's as well as you so that when he'd corrected and showed you what was wrong, he was quickly off to assist another guest.
Since the evening shift works alone, they can't spend too much time away from the Front Desk.
This might explain why you found our staff to be as you put it "distracted or dismissive" as he was on his way to look after another guest.
From reading your entire review it appears that You just didn't enjoy hotels in Canada period...to quote " I don't understand what it is with Canada but three places that we stayed so far have only shades or shutters that barely cover the light coming in the morning"
It's unfortunate that you found your stay to be less than desirable...but perhaps on your next visit to Canada you'll find the suites in Canadian Hotels to be darker than they were this time around.

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Reviewed 11 August 2013

We visited Vancouver for 4 nights and spent AGES searching for affordable accommodation that looked like it was nice inside. We found the Stanley suites and were so thankful - literally 1 minute walk from Stanley Park, and right off Robson (restaurants/coffee shops) AND right beside Coal Harbour - it was literally perfect for us. The apartment was not fancy, but was clean and bright and had good aircon, and the basic breakfast was all that we needed. We had an incredible time in Vancouver but would not have been able to afford it elsewhere.

  • Stayed: July 2013, travelled as a couple
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1  Thank John and Sally B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alwayslookingtohelp, Manager at Lord Stanley Suites On The Park, responded to this reviewResponded 7 November 2014

Well it certainly sounds like you really enjoyed your stay with us at Lord Stanley Suites on the Park.
As you mentioned our location is fantastic and allows our guests the opportunity to experience a variety of views and things to do in Vancouver.
The suites are comfortably set up to offer a little slice of home away from home, having an in suite washer & dryer certainly come in handy for anyone traveling for more than a few nights.
The complimentary continental breakfast has been updated as well now including Waffles w/Maple Syrup and Cinnamon, as well as Assorted yogurt w/ Granola.
We look forward to having you back on your next visit to lovely Vancouver.

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Reviewed 5 August 2013

David Anderson, is the best Guest Services Manager I have ever met ! He works so hard at his job that he should probably be the president of the Hotel ! He never gets mad, he tries super hard to please everyone and he gives epic high fives ! David is the sweetest guy in Vancouver and probably the world! My name is Luca Langevin, I'm 12 years old and I'm writing this because David became my friend the first time we met. So everyone go stay at the Lord Stanley Suites and get to know David Anderson the way I did! He will make you smile when ever you walk through the lobby. :) p.s: My parents, all the parents love him too. :)

Room Tip: Stay on the higher floors, because it has some pretty good views of the city: Especially during the...
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  • Stayed: August 2013, travelled with family
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1  Thank Luca L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alwayslookingtohelp, Manager at Lord Stanley Suites On The Park, responded to this reviewResponded 7 November 2014

Thank you so very much for letting us know your thoughts on your stay with us and the service you received from David.
Our Manager David Anderson certainly enjoys meeting new people and making everyone feel welcomed and at home...which it appears he did with You as well.
Our staff all strive to offer warm and hospitable service to all our guests.
As you found out for yourself...David enjoys his work and it shows.
We're pleased to read such a kind review and look forward to having you back on your next visit to Vancouver.

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Reviewed 11 July 2013

The Lord Stanley is a great choice in Vancouver. Like every place in Vancouver, it's expensive. But for Vancouver, it's a good value. It's comfortable, and the location is probably as good as you can get for a visitor to this gorgeous city.

Front desk staff is friendly and helpful with all requests.

Housekeeping staff is a bit erratic. Some days they forgot towels, other days they forgot coffee etc. Minor things really because the rooms are really clean.

If you are a light sleeper, request a room that does not face the gorgeous views. Along with the views, you face a busy road with traffic starting very early in the morning. The view is worth it, especially in summer.

Room Tip: Light sleepers should ask NOT to face Georgia St.
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  • Stayed: June 2013, travelled on business
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Thank d0ndequiera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alwayslookingtohelp, Manager at Lord Stanley Suites On The Park, responded to this reviewResponded 7 November 2014

Thank you for taking some time to let us know your thoughts on your stay with us.
Our location and rates are very hard to beat...we make it a point to offer competitive rates all year round.
As for the views they are definitely world class!
You mentioned our Housekeeping being a little erratic with items not replaced on a regular basis...we're sorry to hear this. Keeping the suites clean is great but we certainly should maintain consistency with regard to supplies.
We recognize the fact that the blinds we have in the suites right now aren't able to keep the suites as dark as we'd like, and we're in the process of replacing them in all our suites.
We look forward to sharing these updates with you on your next visit to Vancouver.

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Reviewed 11 July 2013

This was a great place to stay... good location next to Stanley Park, walk to buses and restaurants.. grocery stores (Whole Foods and Safeway) a couple of blocks away. Rooms were small but adequate.. Laundry facilities in the room were a great touch and they even provided the soap! Breakfast was continental - good rolls and fresh fruit/ coffee/juice. Quick start to the day. Staff was very helpful, David as mentioned in other reviews but all staff were good.
cons - window unit was noisy... some street noise... and curtains didn't shut out much light... our room was east and caught morning sun but great views. Beds were comfortable... I'd stay here again visiting Vancouver and recommend to friends.

  • Stayed: July 2013, travelled with family
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1  Thank Caryn0819
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alwayslookingtohelp, Manager at Lord Stanley Suites On The Park, responded to this reviewResponded 7 November 2014

We appreciate you taking time to let us know your thoughts on your stay with us at Lord Stanley Suites on the Park.
As you mentioned the location and the views from it are wonderful.
Being so centrally located makes our property hard to beat, walking distance to almost everything you need for your stay.
Having an in suite washer & dryer are very helpful indeed...especially for those guests that are here for more than a couple of evenings.
You mentioned David and the rest of the staff were very helpful and polite...we appreciate hearing this.
The A/C units that are set up during the summer season do allow us to keep the suites at a comfortable level...but unfortunately they do allow for some outside noise at times.
We're replacing the blinds in the suites this year so that on your next visit you should find the suites noticeably darker.
We look forward to having you back on your next visit to Vancouver.

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Additional Information about Lord Stanley Suites On The Park

Address: The Lord Stanley 1889 Alberni St, Vancouver, British Columbia V6G 3G7, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver > Downtown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Kitchenette Suites
Hotel Style:
Ranked #63 of 92 Hotels in Vancouver
Price Range: £104 - £208 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Lord Stanley Suites On The Park 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Lord Stanley is an apartment hotel in Vancouver’s West End situated next to beautiful Stanley Park. Lord Stanley is conveniently located close to public transportation and to Robson and Denman Streets, where a variety of restaurants and shops can be found and is also within walking distance to Vancouver’s business, shopping and entertainment district. Lord Stanley can accommodate stays from one night to several months in fully furnished one and two bedroom deluxe suites with panoramic water, park and mountain views. All suites feature full kitchens, in-suite washer and dryer, full bathroom, wireless Internet connection, office and have either an open balcony or enclosed solarium. ... more   less 
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Also Known As:
Lord Stanley Suites On The Park Hotel Vancouver
Lord Stanley Vancouver

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