When my wife and I arrived, the front reception area seemed nice, then a staff member gave us a tour of the amenities. We arrived early to take advantage of the pool and steam room. What a waste of time that was. The pool was very blah and dingy. There were a lot of exposed, rusty pipes that looked horrible. The ambience of the area was dated and horrible. We had these grand plans of lounging by the pool. I think we spend 2 minutes in the pool then got out. The steam room should not be considered a steam room, it should be classified as a glorified bathroom stall. When we arrived, the steam room was not turned on, so I was unable to use it. I turned it on, waited for twenty minutes, and it was still not ready. The steam room is also in the corner tucked away in the mens change room. I was hoping to be able to have a steam with my wife, but each steam room is in the mens/womens change rooms, so we could not enjoy it together. So far our experience was horrible.
Finally, we went to the waiting room and waited for our massage therapists to come get us. Waiting room was decent. We were taken to our massage room upstairs. Our massage therapists did a fantastic job, but the room we were in was very noisy. There was construction outside going on, and all I could here was drills and excavators working, not exactly relaxing. To make things worse, they never had any spa music playing. All we could hear was construction work.
After our spa, we went back to the dingy basement, had a nice salad, strawberries and champagne. The eating area resembles a renovated basement in someones house. After we ate, I went to have a shower and get changed, well the shower did not work. They had it taken apart, the handle to turn the shower on was removed. I guess I am not having a shower.
Anyways, we finally went back upstairs to pay. I complained about the issues. I still had to pay full price. They gave us some free lotion. I would have preferred to just have a large discount.
Later in the day the manager called, apologized and said she would send me a gift card. We might go back to an absolute spa, but it will definitely wont be this one.
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