I had stayed in this hotel twice, first time, the room is not ready for me even i arrived at 3pm and the reception said I should had told them i need a early check in if i don't want to wait, ( 3pm is not early check in right?)
second time, i checked in at 10pm, send kids to bed and unpack luggage and sleep at 130am, 230am i heard loud water dropping sound, go check whats happen, found water dropping from the ceiling, not only one place but 4-5 places, the floor is watery, called the reception and told that all room is full, i could only transfer to other hotel, and its 3am!!! I need to pack all my luggage again and hold my 2 babies to transfer to other hotel. next day morning, I had been offered for one night complimentary stay as for that ridiculous accident, after complain to them again, I finally got 4 night complimentary stay.
Persona thoughts: the service is not good, staff not really willing to help, hotel should be all about service but they don't think the same i guess…..the water world thing is all accident of coz but the hotel should could handle it better and go claim the insurance company but not try have me to claim my own insurance company.
last but not least, the picture looks much better than the recent condition of the hotel.
- Official Description (provided by the hotel):
- Conveniently situated in the picturesque west end of downtown Vancouver, British Columbia, this extended stay, all suites, apartment-style property is just minutes away from area attractions, restaurants and shopping. Guests can feel at home at Robson Suites while staying in fully furnished suites, complete with full 5+ piece kitchens including refrigerators, microwaves, dishwashers, four burner stove and oven, coffee maker, hot water electric kettles and a toaster. The spacious suites also offer washers, tumble dryers, free wireless & hardwire internet access, and free gated underground parking. Nearby attractions include Stanley Park, the Vancouver Aquarium, the beautiful beaches of English Bay and the Vancouver Convention and Exhibition Center which are all within walking distance of Robson Suites. Guests can also enjoy a variety of restaurants, grocery and clothing stores and entertainment options nearby. The hotel also offers a complimentary drop off shuttle service within the downtown area. At an additional cost, you can bring your dog with you as well! Please contact the hotel directly to make arrangements for your best friend as the dog friendly suites are subject to availability. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Ebookers, Ctrip TA, Odigeo, Agoda, Priceline, TripOnline SA, HotelQuickly and Cancelon so you can book your Robson Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Robson Hotel Vancouver