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“Great Modern New Hotel with Fantastic Customer Service”
Review of Hotel BLU

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Hotel BLU
Ranked #11 of 92 Hotels in Vancouver
Certificate of Excellence
GreenLeadersBronze level
Reviewed 5 August 2014

We had a fantastic experience from start to finish at this modern new hotel, just opened in June 2014. From the reservations procedure, to any questions we had about the area, to special requests for checkout time and parking, we were treated with extremely courteous and accomodating service. The hotel, having just opened, has all the modern conveniences one could want: particularly helpful are the USB ports just next to the bed for phone/tablet charging! We really enjoyed the area as well, and had a couple very nice meals in Yaletown.

My only complaint is that the shower was a bit confusing to use, I suggest that they include some instructions as we spent a long time trying to figure it out, but that is really the only suggestion I have that would have made our stay better.

All in all, a great experience - we would definitely stay again if we return to the area!

  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank kbs_chicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KKantman, General Manager at Hotel BLU, responded to this reviewResponded 12 August 2014

Dear kbs_Chicago,

Thank you so much for being our guest during your visit to Vancouver. We are very happy to hear that you enjoyed your stay with us and that our team members were able to assist you to make sure your stay was impeccable, and great to hear that you enjoyed our in-room technology, and location. Thank you very much for your feedback for the shower use and we are discussing this with our team members to make it easier for our guests to use.

Once again, thank you very much for being our guest and sharing your experience with other travelers, and we hope to welcome you back to our hotel on your next visit to Vancouver.

With my very warmest regards,
Kanat Kantman
General Manager

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1,502 - 1,508 of 1,614 reviews

Reviewed 4 August 2014

This is an outstanding hotel. From the minute we entered we were greeted by an enthusiastic staff that greeted us very warmly. They were very helpful in many ways including providing city maps, direction, suggestions on what to see, where the fun streets are, etc. Late checkout was suggested by them. A first for us. Early the next day - new staff on duty - all three helped us with directions. Now the room was large, and clean. The bed was a king and very comfortable. The shower took the cake! One or two heads, a rainfall head and or a ceiling mounted head in an all glass enclosed shower, And the inside wass is glass floor to ceiling - it does have a full shade for modesty. The amenities include a samsung touch pad for your use in or OUT of the hotel. Also provided robes and slippers - nice touch, as was the new umbrella in the closet. All standard item were also provided. Booked at Hotels.com and must say my expectations were greatly exceeded. Oh yes, the hotel is brand new, so its not on many maps.

Room Tip: Try to face Robson Street
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  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank HMS10970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KKantman, General Manager at Hotel BLU, responded to this reviewResponded 15 August 2014

Dear HMS10970,

What a pleasure to read your kind words and it is truly our utmost reward to know that your stay with us was impeccable. We truly loved having you as our guest and that we hope we will have the second pleasure of welcoming you back to our hotel.

Thank you so much again and with our warmest regards,

Kanat Kantman
General Manager

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Reviewed 3 August 2014

We stayed 2 nights at this beautiful environmentally friendly hotel. The staff were excellent and very helpful. The location was very convenient to all the downtown amenities. The loft style bedroom was very modern. The pool and gym were up to par. The breakfast was fresh and very tasty. Would return in a heart beat! Good work.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Ayaz R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KKantman, General Manager at Hotel BLU, responded to this reviewResponded 15 August 2014

Dear Ayaz R,

Thank you so much for being our guest and for your wonderful kind words. We are very happy that you took advantage of our location and enjoyed your stay with us.

We hope to welcome you back to our hotel in the near future and a big thank you from all of us!

Warmest regards,
Kanat Kantman
General Manager

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Reviewed 2 August 2014

Fantastic, beautiful--great, friendly and knowledgeable staff. Very comfortable beds....didn't want to leave..Gorgeous decor.Adjacent restaurant was delicious....highly recommend the mac and cheese...best I have ever eaten.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Vltnldy14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KKantman, General Manager at Hotel BLU, responded to this reviewResponded 15 August 2014

Dear Vltnldy14,

Thank you so much for choosing to stay with us and we are so very happy that we were able to welcome you to our hotel and provide you with such a memorable and pleasant hospitality.

We thank you so much again and hope to welcome you back to our hotel on your next visit!

With our warmest welcome,
Kanat Kantman
General Manager

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Reviewed 1 August 2014

We were a party of three couples joining a liner for a two week cruise around Alalaska. The Hotel Blu was picked from the internet because of location, price and especially because they allowed us to leave our cars there (two) while we were cruising, all in the reservation price.
The hotel has only recently opened and as you would expect everything is new. However, everything is also of a very high standard. Our rooms were spacious and immaculate, it was a pleasure to get between the crisp linen sheets.
Our evening dinner was at a local restaurant recomended by the reception staff, another good choice.
We had breakfast at the hotel, an experience not to be missed. The selection was excellent with a lot of chef made items, such as their smoothy drinks. Try the kale and coconut! also home made jams, sauces and scones. The eggs benedict were to die for. It is not exactly cheap at $25, but well worth it. The staff, from the manageress down, were exemplory. Nothing was too much trouble.
If we return to Vancouver, we will have no hesitation in staying here again. Thank you Hotel Blu and Vancouver.

  • Stayed: July 2014, travelled with friends
    • Location
    • Rooms
    • Service
Thank Wilfred Brian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KKantman, General Manager at Hotel BLU, responded to this reviewResponded 13 August 2014

Dear Wilfred Brian C,

Thank you so much for being our guest and sharing your wonderful experience with other travelers. We are very happy that you enjoyed your stay with us from our location, our rooms, our professional and friendly team members, and all of us here are looking forward to welcoming you back on your next visit to Vancouver!

With my very warmest regards,
Kanat Kantman
General Manager

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Reviewed 31 July 2014

This is a brand new hotel. Everything is new and clean. Rooms have microwave, frig, safe, robes, nice flat screen tv, a tablet to use, free wifi and coffee machine. The location good if you can walk. Everything is nearby, You can walk to BC and Rogers arenas. Yaletown restaurants are within walking distance. You are on Robson but not in the middle of shopping area, it was walking distance for us. You have a Mc Donald's and 7/11 a block away. The hop on hop off trolly picks up at the hotel next door.
Now for the things I didn't like. We had a room near the elevator the noise coming from the hallway would echo into our room. The air conditioning unit is so loud it would wake you up. The second night we open the window it was a much better sleep. The glass wall between the bedroom and bathroom is just weird.
It's a $30 cab ride to the airport with no traffic. The skytrain is nearby if we had less luggage we would of used it.

  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank traveltimeusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2014

My girlfriend and i stayed at Hotel Blu and loved it. It is conveniently situated near lots of stores and restaurants. We were able to walk everywhere. Service was great, the staff were very welcoming.

The pool and hotub were great and we had a relaxing swim and met lots of other guests. The room was really nice, we had a private balcony and the room was beautifully decorated. I cant say enough about the bed, it was really comfortable. Loved the samsung tablet provided in the room.

We had a very nice breakfast , organic and gluten free choices and the coffee was amazing. Good job Hotel Blu. We will definitely stay ther again.

Room Tip: 2nd floor had a private balcony and also the pool and hot tub are on that level
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  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank hanif j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel BLU

Address: 177 Robson Street, Vancouver, British Columbia V6E 1B2, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver > Robson Street
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 92 Hotels in Vancouver
Price Range: £133 - £299 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel BLU 4*
Number of rooms: 75
Official Description (provided by the hotel):
Be part of Vancouver's newest boutique hotel where luxury and technology meets sustainability.Located right on Robson street, next to BC Place Stadium and 5 minute walk from Rogers Arena. ... more   less 
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