Stayed at Loden in June 2012. It was one of 5 hotels we stayed at on a 3 week trip to US and BC. It was probably the worst experience of the 5 hotels. At check-in the receptionist could not be understood due to a strong accent. She neglected to give any advice about the way the security card worked to get to our room. The valet forgot to bring up our bags and they sat in the reception area until we phoned for them an hour after we arrived.
The room was nice and the bed was comfortable, particularly the pillows. The shower leaked all over the bathroom floor (a design fault). The sharp edges on the fittings in the bathroom could be dangerous if someone slipped, particularly the soap dish on the wall in the bath.
We went to the restaurant for an early dinner at 6:15pm without a booking, and were told it would be at least 8:00pm before a table for 2 would be available. We sat at the bar and ate dinner there while we saw at least five tables set for two stay empty until we left the restaurant at about 8:15. The barman, however was very knowledgeable and gave us excellent service.
We also found the extra charges such as $35 plus 21% tax for parking and $15 for 24 hours wifi to be a bit excessive.
Overall, our experience was not what we expected from a top hotel, and we could not recommend it.
- Official Description (provided by the hotel):
- LODEN is your Vancouver home. The perfect city sanctuary for pleasure, business or the two in harmony together. Feel refreshed and relaxed in a boutique setting that is CENTRAL. QUIET. BEAUTIFUL within a downtown residential neighborhood. Let us take care of you. ... more less
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- Also Known As:
- Loden Hotel Vancouver
- Vancouver Loden Hotel