- amazing ocean view from morning, noon, til night
- second to none poolside experience
- exquisite hotel interior and exterior detailed design
- friendly front desk staff, prompt valet and room service
- extra room amenities than one requires
Opportunites for Improvement
- Airconditioning on room without ocean view mediocre. After following staff's suggestion to close skylights blind and turning on/off aircon still had to bring a fan in the middle of the night. Rooms with ocean view can do without airconditioning.
- Shower lever on my parent's room had to be turned forcibly. Our's was fine.
- Customer service needs to be true to their words - I called the hotel to ask if there was a tablet charger cable left in our room and possibly with lost and found. Agent said will call back on the phone number I left. 2 days have past, still no call. Log calls and do follow-up would improve customer service.More
- Free Wifi