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“Amazing hotel”

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The Fairmont Empress
Ranked #19 of 52 Hotels in Victoria
Certificate of Excellence
GreenLeadersGold level
Guildford, United Kingdom
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Amazing hotel”
Reviewed 4 October 2011

My wife and I stayed for 2 nights in mid September as part of a trip including 4 Fairmont hotels. Of the four, this was the best. Our experience was undoubtedly enhanced by the fact that our booking of a signature king was upgraded to Gold floor because of some external maintenance on the building. From the location of the hotel, the historic building, the amazing public rooms, the superlative bedrooms, to the professional and extremely helpful and friendly staff, everything came together to provide an amazing experience. Is it expensive, well yes, but not when compared with similar (or lesser) hotels in other cities - and if you have decided to have a special experience it is very important that the experience actually comes up to scratch. We would unhesitatingly recommend this hotel to friends, and we would stay again if we were in Victoria. Other hotels would be bound to suffer by comparison. The downside is, that having experienced the Fairmont Gold floor, this will be a temptation for any future Fairmont stays.

  • Stayed September 2011, travelled as a couple
    • Value
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Helpful?
Thank anon186390
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colleen B, Executive Office at The Fairmont Empress, responded to this review, 5 October 2011
Dear Valued Guest from United Kingdom,
Thank you for taking the time to write such a great review on Tripadvisor of your recent stay at The Fairmont Empress. I am so delighted to hear that you had such a wonderful stay with us after visiting three other Fairmont Hotels & Resorts properties. Staying on the Fairmont Gold floor is truly a treat and I can certainly understand the temptation to select it for future stays. I am so glad to hear that you felt well taken care of and would “unhesitatingly recommend this hotel to friends.” We look forward to welcoming you back again to The Fairmont Empress when your travels bring you back to Canada again. Thank you again for takig the time to write such a great review.

Colleen Bezeau
Executive Office

On behalf of
Edward Roe
Director of Operations
edward.roe@fairmont.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,485 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (933)
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English first
London, England
Level Contributor
72 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 3 October 2011

The Empress really needs no introduction. It's THE hotel to stay in Victoria, right on the waterfront, next to the Parliament building and pretty much slap bang in the centre of things.

It's expensive (what Fairmont isn't?) but it has charm seeping from every pore. The Empress Room is jaw dropping and afternoon tea, whilst expensive, is definitely worth the money.

Even the spa and pool were a nice size. The room had a view of the harbour and whilst not the most modern hotel room I've ever stayed in, (the bathroom was plastic yellow, straight out of the eighties) it had high ceilings and it's all about the fact you're staying in the best hotel in Victoria.

Worth the money? If you want to treat yourself, why not?

  • Stayed September 2011, travelled as a couple
    • Value
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Helpful?
Thank Sameron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colleen B, Executive Office at The Fairmont Empress, responded to this review, 4 October 2011
Dear Valued Guest from London,

Thank you for taking the time to write such a great review on Tripadvisor of your recent stay with us. I am so thrilled to hear that you find the hotel has “charm seeping from every pore.” It’s wonderful that you were able to enjoy the Afternoon Tea experience. As an interesting historical fact to share, The Empress Room, our formal dining room, that you found “jaw-dropping” features ceiling molding that is actually done with horse hair and plaster! We offer 477 different rooms, all with unique configurations which is one of the features of our historic property. Thank you again for taking the time to write a review. We look forward to welcoming you back to The Fairmont Empress when you return to Victoria again.

Colleen Bezeau
Executive Office

On behalf of
Edward Roe
Director of Operations
edward.roe@fairmont.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
267 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 2 October 2011

Always have a pretty good stay while at the empress. I enjoy the workout stuff that is always waiting for me in my room (shoes, shirt, shorts and socks). The workout facility is very good, as is the pool. Every time I stay here the room layout / style is always different. Location in the city is good and service is always solid. Bengal lounge is a good place for business drinks and dinner.

  • Stayed September 2011, travelled on business
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Helpful?
Thank billybob101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colleen B, Executive Office at The Fairmont Empress, responded to this review, 4 October 2011
Dear Valued Guest from Calgary,

Thank you for taking the time to write such a great review on Tripadvisor of your recent stay with us. I am pleased to hear that you enjoy the Fairmont President’s Club benefit of active wear available on your stay. We have 477 rooms, all of which offer unique configurations so it is not surprising that on every stay you have experienced a different room layout! It’s great that you enjoy our dining facilities and find that the “service is always solid.” Thank you again for taking the time to write a review. We look forward to welcoming you back to The Fairmont Empress when you return to Victoria again.

Colleen Bezeau
Executive Office

On behalf of
Edward Roe
Director of Operations
edward.roe@fairmont.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool
Level Contributor
76 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 2 October 2011

When we arrived at this hotel we'd been camping for 3 nights and looked a bit of a site rolling into reception. The staff didn't even bat an eyelid. They were so professional and helpful. We had a lovely room and bathroom. It was styled in a fitting way for the building and had a big window you could open. Parking was really easy too. Only downside was there was a function in the suite next to us during our stay which was a little strange. Overall, we had a really lovely stay for our anniversary.

  • Stayed August 2011, travelled as a couple
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Helpful?
1 Thank NikkiandAndy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colleen B, Executive Office at The Fairmont Empress, responded to this review, 4 October 2011
Dear Valued Guest from Liverpool,

Thank you for taking the time to write such a great review on Tripadvisor of your recent stay with us for your anniversary. I am so pleased to hear that you were welcomed warmly upon your arrival and enjoyed “a lovely room and bathroom.” I am not certain which room you stayed in while you were with us – if the function near you was disruptive in any way it certainly would have been no problem at all to contact the Front Office and request an alternate room. We want to ensure that you are comfortable and relaxed while you are staying here. Thank you again for taking the time to write a review. We look forward to welcoming you back to The Fairmont Empress when you visit Canada again.

Colleen Bezeau
Executive Office

On behalf of
Edward Roe
Director of Operations
edward.roe@fairmont.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
co antrim n ireland
Level Contributor
88 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 30 September 2011

lovely afternoon beautiful food served well really enjoyd

  • Stayed September 2011, travelled with friends
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank normary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colleen B, Executive Office at The Fairmont Empress, responded to this review, 4 October 2011
Dear Valued Guest from Ireland,

Thank you so much for taking the time to write a great review on Tripadvisor about your experience dining with us for Afternoon Tea! I am so pleased to hear that you had a “lovely afternoon” and overall such an enjoyable time. Thank you again for taking the time to write a review. We look forward to welcoming you back to The Fairmont Empress when you visit Canada again.

Colleen Bezeau
Executive Office

On behalf of
Edward Roe
Director of Operations
edward.roe@fairmont.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Olympia, Washington
Level Contributor
4 reviews
Reviewed 29 September 2011

I love Victoria. I was born and raised just across the water and I have been a regular visitor to this magical city for over 30 years. The last two years my husband and I have had the opportunity to stay in the Empress hotel and it is just as magical as the wonderful city it so fully represents. The staff goes above and beyond the call of duty in making sure each guest's stay is as memorable as it could be. We last stayed on our anniversary and we were welcomed into our room with a lovely bottle of champagne and chocolate covered strawberries. They don't miss a beat when it comes to class and hospitality. If you are willing to spend the extra money, I recommend staying in one of the gold suites. These rooms were recently updated and have many extra ammenities which you would not find in their standard rooms (e.g. free wifi). Also they have a private lounge area where a free continental breakfast is served until 11:00am (think fresh lox and smoked salmon eggs benedict as well as any pastry one can think of, including gluten free options) and they open an honour bar at 12pm. Even though the drinks are not complimentary, they are self serve (hence "honour") and complimentary canapes are offered for your taking.
The staff is amazing. I have stayed in some very nice hotels, a few supposedly nicer than the Empress, but none of them came close to the professionalism we experienced here.

  • Stayed September 2011, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
Thank tapaterson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lakeland, TN USA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 September 2011

We just celbrated our 50th Wedding Anniversary and planned this very special event by staying at the Empress. We lived in the great Northwest for a few years and fell in love with British Columbia as well. We now live in the Deep South in the USA and perceive the luxury that is available at the Empress was equal to this significant occassion in our lives. This was the 4th time we have stayed at the Empress and the experience again was most memorable. Thank you

Room Tip: The Gold Rooms are the only way to go
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  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wayne V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colleen B, Executive Office at The Fairmont Empress, responded to this review, 4 October 2011
Dear Valued Guest from Lakeland,

Thank you for taking the time to write such a great review on Tripadvisor of your recent stay with us for your 50th wedding anniversary. I am so pleased to hear that you have stayed with us four times, and in particular found the “luxury that is available at the Empress was equal to this significant occasion in our lives.” It’s wonderful that you were able to join us on the Fairmont Gold floor and enjoy all the ambiance, attentive service and amenities. Thank you again for taking the time to write a review and share your experience. We look forward to welcoming you back to The Fairmont Empress when your travels bring up from the Southern US again.

Colleen Bezeau
Executive Office

On behalf of
Edward Roe
Director of Operations
edward.roe@fairmont.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Fairmont Empress

Property: The Fairmont Empress
Address: 721 Government Street, Victoria, British Columbia V8W 1W5, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Victoria
#7 Spa Hotel in Victoria
#9 Luxury Hotel in Victoria
#13 Business Hotel in Victoria
#16 Romantic Hotel in Victoria
#17 Family Hotel in Victoria
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Fairmont Empress 4*
Number of rooms: 477
Official Description (provided by the hotel):
The Fairmont Empress sits majestically at the cornerstone of Victoria's sparkling Inner Harbour. This landmark hotel features turn of the century architecture, classic beauty and an unrivaled location on the water. It features the highly acclaimed Willow Stream Spa regarded as one of the best spas in Canada. Food lovers can sample the English ritual of Afternoon Tea, savour the famous curry buffet in The Bengal Lounge or sample award-winning food and wine in The Empress Room. The Fairmont Empress offers wireless internet access in all guestrooms, and it is complimentary for our Fairmont President's Club members, free to join. ... more   less 
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Also Known As:
The Fairmont Empress Hotel Victoria
Fairmont Hotel Victoria
Fairmont Hotel Empress
Empress Hotel Victoria
Fairmont Victoria
Victoria Fairmont
Fairmont Empress Hotel
The Fairmont Empress Victoria, Vancouver Island

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