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“Fairmont Empress” 5 of 5 bubbles
Review of The Fairmont Empress

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The Fairmont Empress
Ranked #19 of 52 Hotels in Victoria
Certificate of Excellence
GreenLeadersGold level
Parker, Colorado
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Fairmont Empress”
5 of 5 bubbles Reviewed 15 April 2014

Everything about our trip to Victoria BC, and most especially the Fairmont Empress was a dream come true vacation. From the moment we were greeted at the door, to the check-in clerk, concierge , housekeeping, dining room staff...Everyone treated us as if we were the owners of the hotel. The food was always plated beautifully, and every bit as delicious. The grounds were as if you were visiting a Botanical Garden on the property. The beds were truely heavenly. Everything about our trip to the Fairmont Empress has made us lifetime loyal guests of the Fairmonts !

Room Tip: Upgrade to a Parlour Suite, you won't be sorry.
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  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mursula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review, 22 April 2014
Dear Valued Guest from Parker,

Thank you for taking the time to write such a great review on Tripadvisor of your recent visit to Victoria and your stay with us. I am so pleased to hear that we were able to provide you with the service that The Fairmont Empress is so well known for. I am so happy that you enjoyed our beautiful grounds which are maintained in such pristine shape all through the year. I hope you had the opportunity to enjoy a city tour of Victoria and see all that our city has to offer. Thank you again for taking the time to write a review. We look forward to welcoming you back to The Fairmont Empress when your travels bring you to Canada again.

Kind regards,

Don Fennerty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,420 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (904)
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English first
Innisfil, Canada
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 15 April 2014

The day I arrived in beautiful Victoria, BC, my coworker and myself enjoyed ourselves over afternoon tea. The experience was delightful, with a pianist performing, delicious finger sandwiches, scones and sweets. As well as perfectly steeped tea and the most wonderful waiter.

I stayed in a Harbour View room - which allowed me to enjoy waking up to the sunrise over the hills and the water each morning. Breakfast in bed is highly encouraged!

The Bengal Lounge has a great environment, with a fun specialty drink menu. I was lucky enough to catch some local live music one night as well.

Overall, the Fairmont Empress helped me to make a business trip, a pleasurable experience.

Room Tip: Harbour View Room have the most beautiful sunrise.
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  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Amanda Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review, 22 April 2014
Dear Valued Guest from Innisfil,

Thank you for taking the time to write such a great review on Tripadvisor of your recent stay with us for business. I am so pleased to read that you and your coworker were able to enjoy our wonderful Afternoon Tea experience as well as drinks in The Bengal Lounge. The vista from our Habour View rooms is amazing. I hope that you had time to do a tour of Victoria and see all that our city has to offer. Thank you again for taking the time to write a review. We look forward to welcoming you back to The Fairmont Empress when you visit Victoria again either for business or for pleasure.

Kind regards,

Don Fennerty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
87 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 14 April 2014

We had a wonderful visit to Victoria which was made even better by the beautiful hotel. We had a great experience at the afternoon tea, but it definitely seemed overpriced for what we got. The rooms were beautiful and had a great view of downtown Victoria. The Bengal Room bar was also a great place to get late night cocktails with some live music.

  • Stayed September 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank cameleon12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review, 22 April 2014
Dear Valued Guest from Seattle,

Thank you for taking the time to write such a great review on Tripadvisor of your recent stay with us. I am very happy to read that you enjoyed our beautiful hotel and that you were able to enjoy our Afternoon Tea experience. We have been serving tea in our tea lobby since 1908. I was happy to read that you had a wonderful room with a great view. I hope you had the opportunity to enjoy a city tour of Victoria and see all that our beautiful city has to offer. Thank you again for taking the time to write a review. We look forward to welcoming you back to The Fairmont Empress when your travels bring you to Victoria again.

Kind regards,

Don Fennerty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego
1 review
5 of 5 bubbles Reviewed 14 April 2014

Lots to love about this Hotel and location. Taxes and extra charges for Internet Access are a bit of a problem in a high tax area. Walking distance to the shops, and easy access to transportation to go elsewhere on the Island.

  • Stayed April 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Clay M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review, 17 April 2014
Dear Valued Guest from San Diego,

Thank you for taking the time to write such a great review on Tripadvisor of your recent stay with us. I am so pleased to hear that we were able to provide you with the service that The Fairmont Empress is so well known for. It is wonderful to hear that you enjoyed our wondeful location. I hope you had the opportunity to enjoy a city tour of Victoria and see all that our city has to offer. For furture visits I wanted to alert you to our preference program called Fairmont Presidents Club. This program allows you to enter preferences regarding your stay as well as providing other perks. Complimentary internet access is also provided for Fairmont Presidents Club Members. Thank you again for taking the time to write a review. We look forward to welcoming you back to The Fairmont Empress when your travels bring you to Victoria again.

Kind regards,

Don Fennerty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arcadia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 14 April 2014

This hotel need to get rid of the smell (of oldness) and get a better wifi system. The bed was very soft. This hotel is in a great section of the Victoria. Service and staff were great. Some upgrade is needed for this particular hotel.

  • Stayed April 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
1 Thank Le P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review, 17 April 2014
Dear Valued Guest from Arcadia,

Thank you for taking the time to share your feedback. I am sorry to hear that your stay was not as memorable as we would like. We strive to provide the best experience and customer service that guests have come to expect of Fairmont Hotels. I apologize for the "oldness" smell that you encountered in your room. I have alerted our Executive Housekeeper to your comment so that she can look into this. We are currently working on a project with our ownership team to enhance the speed and connection of our internet and hopefully, should we be able to welcome you back in the future, the change in functionality of the system is something you will notice. I was very pleased to read that our staff and service were great during your stay with us. Thank you again for sharing the feedback.

Kind regards,

Don Fennerty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sherwood Forest
1 review
5 of 5 bubbles Reviewed 11 April 2014

We had a wonderful experience meeting with the staff at the Fairmont Empress to coordinate our May Wedding plans. Sandra Wilburn and the staff were excellent! We were there for Earth Day 2013 and at 7PM the lights were dimmed in the dining room and everyone ate by candlelight. An amazing experience!! Thank You!! Jeff & Rod

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Jeffrey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review, 5 May 2014
Dear Valued Guest from Sherwood Forest,

Thank you for taking the time to write such a great review on Tripadvisor of your recent stay with us. I am so pleased to hear that we were able to provide you with the service that The Fairmont Empress is so well known for and assist you with your upcoming wedding plans. We have truly wonderful staff and Sandra is definitely one of these people. I am glad that you enjoyed what the hotel did for Earth Day whereby everyone at by candlelight. Thank you again for taking the time to write a review. We look forward to welcoming you back to The Fairmont Empress when your travels bring you to Victoria again.

Kind regards,

Don Fennerty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Racine
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 10 April 2014

Staying at the historic Empress Hotel was a delightful experience. The hotel staff could not have been friendlier or more helpful. Our room was lovely looking out over the harbor--very nice room amenities. The location is perfect for walking the city.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
1 Thank Janet B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Fairmont Empress

Property: The Fairmont Empress
Address: 721 Government Street, Victoria, British Columbia V8W 1W5, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Victoria
#8 Spa Hotel in Victoria
#9 Luxury Hotel in Victoria
#13 Business Hotel in Victoria
#16 Romantic Hotel in Victoria
#17 Family Hotel in Victoria
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Fairmont Empress 4*
Number of rooms: 477
Official Description (provided by the hotel):
The Fairmont Empress sits majestically at the cornerstone of Victoria's sparkling Inner Harbour. This landmark hotel features turn of the century architecture, classic beauty and an unrivaled location on the water. It features the highly acclaimed Willow Stream Spa regarded as one of the best spas in Canada. Food lovers can sample the English ritual of Afternoon Tea, savour the famous curry buffet in The Bengal Lounge or sample award-winning food and wine in The Empress Room. The Fairmont Empress offers wireless internet access in all guestrooms, and it is complimentary for our Fairmont President's Club members, free to join. ... more   less 
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Also Known As:
The Fairmont Empress Hotel Victoria
Fairmont Hotel Victoria
Fairmont Hotel Empress
Empress Hotel Victoria
Fairmont Victoria
Victoria Fairmont
Fairmont Empress Hotel
The Fairmont Empress Victoria, Vancouver Island

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