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“Outstanding!”

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The Fairmont Empress
Ranked #19 of 49 Hotels in Victoria
Certificate of Excellence
GreenLeadersGold level
Pearland, Texas
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Outstanding!”
Reviewed 6 May 2014

The Fairmont Empress Hotel in Victoria, BC is one of the most outstanding hotels we have ever stayed in. The staff, on all levels, went above and beyond to care for us and meet all our needs. They were extremely professional, yet very friendly, and accommodating. The 2-bedroom suite we occupied was very nice and comfortable. The location of The Empress is perfect for visiting Victoria, BC. Highly recommend The Fairmont Empress for business or pleasure!!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank D T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review, 7 May 2014
Dear Valued Guest from Pearland,

Thank you for taking the time to write such a great review on Tripadvisor of your recent stay with us. I am so pleased to hear that we were able to provide you with the service that The Fairmont Empress is so well known for to meet all of your needs. I am happy to read that you enjoyed our wonderful location. I hope you had the opportunity to enjoy a city tour of Victoria and see all that our city has to offer. Thank you again for taking the time to write a review. We look forward to welcoming you back to The Fairmont Empress when your travels bring you to Victoria again.

Kind regards,

Don Fennerty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Fairfax
1 review
Reviewed 5 May 2014

My stay was memorable beginning with glorious flower beds, pleasant and responsive staff, clean room with pillowtop mattress, easily accessible restaurants, museum, whale watch, tour buses and shuttles.

  • Stayed May 2014, travelled solo
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Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Georgia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review, 6 May 2014
Dear Valued Guest from Fairfax,

Thank you for taking the time to write such a great review on Tripadvisor of your recent stay with us. I am so pleased to hear that we were able to provide you with the service that The Fairmont Empress is so well known for. It is wonderful to read also that you were able to enjoy our great location within walking distance to many shops and attractions. I hope you had the opportunity to enjoy a city tour of Victoria and see all that our city has to offer. Thank you again for taking the time to write a review. We look forward to welcoming you back to The Fairmont Empress when your travels bring you to Victoria again.

Kind regards,

Don Fennerty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 May 2014

From the moment we arrived at this beautiful hotel we felt spoiled! They were so friendly and helpful and anticipated our every need! We had a stunning room with amazing views of the harbour. This will be our go to hotel in Victoria! the location is perfect - we could walk along the sea wall right out the front door and terrific shops and restaurants are a short walk away. We went for High Tea and felt like royalty! The hotel is very romantic and provides for the perfect couples getaway!

Room Tip: It is worth asking for a room with a harbour view on a higher floor. Check their website for package...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mar H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review, 6 May 2014
Dear Valued Guest from Calgary,

Thank you for taking the time to write such a great review on Tripadvisor of your recent stay with us. I am so pleased to read that our staff was so helpful and friendly and anticipated all your needs. I am happy that you also enjoyed your room and the wonderful view and that you were able to enjoy our Aftertoon tea experience. Our location is great and within walking distance to many wonderful attractions and shops. Thank you again for taking the time to write a review. We look forward to welcoming you back to The Fairmont Empress when you next visit Victoria.

Kind regards,

Don Fennerty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort St. John
1 review
Reviewed 5 May 2014

I travelled to Victoria for a conference that was being held at the convention center attached to the Empress. I thoroughly enjoyed my stay. The room was comfortable and the staff was exceptional. I found the food at the hotel quite pricey but there were lots of other options nearby. Great location!

  • Stayed April 2014, travelled on business
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    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Kelli H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review, 6 May 2014
Dear Valued Guest from Fort St. John,

Thank you for taking the time to write such a great review on Tripadvisor of your recent stay with us for your conference. I am so pleased to hear that we were able to provide you with the service that The Fairmont Empress is so well known for. It is wonderful to read that you enjoyed your room as well as our wonderful location. Thank you again for taking the time to write a review. We look forward to welcoming you back to The Fairmont Empress when your travels bring you to Victoria again.

Kind regards,

Don Fennerty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
86 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 3 May 2014

We stayed here for three nights while on a conference in the adjacent Victoria Conference Centre because we received a special conference rate. Walking through the historical wood carved décor felt like being in a long gone era of glamour and wealth. The "basic" room we had was grand and roomy, with a huge flat screen TV, and the view to the courtyard was pretty and quiet. The bed (Queen) was super comfortable (even though I'm not a fan of the sheet-wrapped duvet because it disintegrates to balls of sheets overnight which always tend to migrate to the other side of the bed;). Overall a memorable experience that I can recommend to anyone who wants to splurge a little (or a lot).

Room Tip: Our lower price room was well appointed so don't worry if you can't afford the ocean view su...
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  • Stayed April 2014, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank apaetow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review, 5 May 2014
Dear Valued Guest from Vancouver,

Thank you for taking the time to write such a great review on Tripadvisor of your recent stay with us. I am so thrilled to hear that you enjoyed your stay with us and that you found the history of the hotel so interesting. The Empress Room, our formal dining room, features ceiling molding that is actually done with horse hair and plaster! We offer 477 different rooms, all with unique configurations which is another feature of our historic property. Thank you again for taking the time to write a review. We look forward to welcoming you back to The Fairmont Empress when you return to Victoria again.

Kind regards,

Don Fennerty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 2 May 2014

We were very happy to have our wedding here, we got married in the rose garden and had a small reception in the Balmoral room. The service we received was first class, and everything went without a hitch (ok one hitch.. me to my wife). I would recommend this to anyone. Sandra handled the details and she was wonderful. As we live in Ottawa it was difficult to plan from a distance but she took care of us.

  • Stayed August 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank ACN2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review, 5 May 2014
Dear Valued Guest from Ottawa,

Thank you for taking the time to write such a great review on Tripadvisor of your recent stay with us for your wedding and congratulations! I am so pleased to hear that we were able to provide you with the service that The Fairmont Empress is so well known for. We are privileged to have a truly wonderful group of people who work here at The Fairmont Empress, and Sandra is definitely one of these people. Thank you again for taking the time to write a review. We look forward to welcoming you back to The Fairmont Empress when your travels bring you to Victoria again.

Kind regards,

Don Fennerty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver
Level Contributor
86 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 2 May 2014 via mobile

We sail our boat to Victoria quite regularly and like to stay on the docks in front of the Empress. There is always a lot going on in the area, and it's fun to take High Tea at the Empress. The public rooms of the Empress are reflections of a time long past, when travel was for the elite. The rooms are grand, to be sure. We have stayed in various rooms, including the upper rooms, which were for the staff. They are quirky, long and not wide, but they had a grand view. That's what you get when you show up without a reservation! The staff were very helpful and friendly and did their best to accommodate us. We could have stayed on our boat, but it was fun to spend a night in the grand, old hotel. The hotel shops were varied and had beautiful art works for sale, the jewelry store was worth a window shopping experience. The food was good, not spectacular, but the service was excellent. Stroll around the grounds and enjoy the topiary, flowers and statues. It's a lovely place to spend time, either several days or for a special evening!

Stayed August 2013, travelled as a couple
Helpful?
Thank Wendy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review, 5 May 2014
Dear Valued Guest from Denver,

Thank you for taking the time to write such a great review on Tripadvisor of your recent stay with us. I am so pleased to hear that we were able to provide you with the service that The Fairmont Empress is so well known for. I am also happy to read that you enjoyed our wonderful Afternoon Tea experience. The tea lobby has been serving tea since 1908. The Empress Room, our formal dining room, features ceiling molding that is actually done with horse hair and plaster! We offer 477 different rooms, all with unique configurations which is one of the features of our historic property. I am glad you were able to enjoy our beautiful shops and our spectacular gardens. Thank you again for taking the time to write a review. We look forward to welcoming you back to The Fairmont Empress when you return to Victoria again.

Kind regards,

Don Fennerty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Fairmont Empress

Property: The Fairmont Empress
Address: 721 Government Street, Victoria, British Columbia V8W 1W5, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Victoria
#7 Spa Hotel in Victoria
#9 Luxury Hotel in Victoria
#13 Business Hotel in Victoria
#16 Romantic Hotel in Victoria
#17 Family Hotel in Victoria
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Fairmont Empress 4*
Number of rooms: 477
Official Description (provided by the hotel):
Regarded as a Condé Nast Readers' Choice and Gold List hotel, and honoured with the Travel + Leisure distinction as a top Canadian hotel, the Fairmont Empress graces Victoria's sparkling Inner Harbour with an iconic presence. The Fairmont Empress, Victoria B.C.’s most iconic hotel, has just unveiled a $60 million dollar restoration.This luxury hotel offers 464 beautifully appointed guest rooms and suites, and expansive meeting and wedding space adjacent to the conference centre. Located on the picturesque West Coast of Canada, this is the ideal location to explore all the natural beauty of Vancouver Island. ... more   less 
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Also Known As:
The Fairmont Empress Hotel Victoria
Fairmont Hotel Victoria
Fairmont Hotel Empress
Empress Hotel Victoria
Fairmont Victoria
Victoria Fairmont
Fairmont Empress Hotel
The Fairmont Empress Victoria, Vancouver Island

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