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“A room with a beautiful view!!!!”

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The Fairmont Empress
Ranked #20 of 46 Hotels in Victoria
Certificate of Excellence
GreenLeadersGold level
Reviewed 7 May 2014

Whenever we visit Victoria its hard to think of staying anywhere other than the Empress. I know there are many wonderful hotels in the area but they just can't compare. The grandeur of what used to be the old lobby - now the tea room, the incredible service and friendliness of the staff, the wonderful bar tender at the Bengal lounge bar, the beautiful atrium and oh yes, the wonderful tea and small sandwiches, an incredible experience at any time of the year!!!! Beyond the above you have the wonderful rooms, we like to save up and stay on the suite level in a room with the view of the harbor but on the top floor there's also a room that's a favorite of me and my husband, its window is one of the ones you see from outside near the top with an A-frame structure over the window. While the room may be considered small by some, I call it quaint with views that are spectacular!! The history behind the hotel is so very interesting as well and the historical pictures hung on the walls throughout the empress make walking through it an incredible journey back in time!! Whether you go for just the day, have Tea and explore the hotel or go for a stay, its something everyone should experience, I hope you truly enjoy it as I do each time we go for a visit!!!

Room Tip: If you can, stay on the suite level rooms are large and comfortable and the breakfast ism wonderful...
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  • Stayed: August 2013, travelled as a couple
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1  Thank Susan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this reviewResponded 9 May 2014

Dear Valued Guest from Maple Valley,

Thank you for taking the time to write such a great review on Tripadvisor of your recent stay with us. I am so pleased to hear that we were able to provide you with the service that The Fairmont Empress is so well known for. It is wonderful to read that you enjoyed the Bengal Lounge and our wonderful Afternoon Tea experience. Nearly 100,000 guests are served annually with an estimated 500,000 cups of tea. It sounds like you were able to visit our archives and enjoy the wonderful historical photographs and menus from days gone by. Thank you again for taking the time to write a review. We look forward to welcoming you back to The Fairmont Empress when your travels bring you to Victoria again.

Kind regards,

Don Fennerty
General Manager

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2,321 - 2,327 of 3,975 reviews

Reviewed 6 May 2014

The Fairmont Empress Hotel in Victoria, BC is one of the most outstanding hotels we have ever stayed in. The staff, on all levels, went above and beyond to care for us and meet all our needs. They were extremely professional, yet very friendly, and accommodating. The 2-bedroom suite we occupied was very nice and comfortable. The location of The Empress is perfect for visiting Victoria, BC. Highly recommend The Fairmont Empress for business or pleasure!!

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Fairmont Hotels & Resorts
Thank D T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this reviewResponded 7 May 2014

Dear Valued Guest from Pearland,

Thank you for taking the time to write such a great review on Tripadvisor of your recent stay with us. I am so pleased to hear that we were able to provide you with the service that The Fairmont Empress is so well known for to meet all of your needs. I am happy to read that you enjoyed our wonderful location. I hope you had the opportunity to enjoy a city tour of Victoria and see all that our city has to offer. Thank you again for taking the time to write a review. We look forward to welcoming you back to The Fairmont Empress when your travels bring you to Victoria again.

Kind regards,

Don Fennerty
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2014

My stay was memorable beginning with glorious flower beds, pleasant and responsive staff, clean room with pillowtop mattress, easily accessible restaurants, museum, whale watch, tour buses and shuttles.

  • Stayed: May 2014, travelled solo
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Review collected in partnership with Fairmont Hotels & Resorts
Thank Georgia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this reviewResponded 6 May 2014

Dear Valued Guest from Fairfax,

Thank you for taking the time to write such a great review on Tripadvisor of your recent stay with us. I am so pleased to hear that we were able to provide you with the service that The Fairmont Empress is so well known for. It is wonderful to read also that you were able to enjoy our great location within walking distance to many shops and attractions. I hope you had the opportunity to enjoy a city tour of Victoria and see all that our city has to offer. Thank you again for taking the time to write a review. We look forward to welcoming you back to The Fairmont Empress when your travels bring you to Victoria again.

Kind regards,

Don Fennerty
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2014

From the moment we arrived at this beautiful hotel we felt spoiled! They were so friendly and helpful and anticipated our every need! We had a stunning room with amazing views of the harbour. This will be our go to hotel in Victoria! the location is perfect - we could walk along the sea wall right out the front door and terrific shops and restaurants are a short walk away. We went for High Tea and felt like royalty! The hotel is very romantic and provides for the perfect couples getaway!

Room Tip: It is worth asking for a room with a harbour view on a higher floor. Check their website for package...
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  • Stayed: April 2014, travelled as a couple
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Thank Mar H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this reviewResponded 6 May 2014

Dear Valued Guest from Calgary,

Thank you for taking the time to write such a great review on Tripadvisor of your recent stay with us. I am so pleased to read that our staff was so helpful and friendly and anticipated all your needs. I am happy that you also enjoyed your room and the wonderful view and that you were able to enjoy our Aftertoon tea experience. Our location is great and within walking distance to many wonderful attractions and shops. Thank you again for taking the time to write a review. We look forward to welcoming you back to The Fairmont Empress when you next visit Victoria.

Kind regards,

Don Fennerty
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2014

I travelled to Victoria for a conference that was being held at the convention center attached to the Empress. I thoroughly enjoyed my stay. The room was comfortable and the staff was exceptional. I found the food at the hotel quite pricey but there were lots of other options nearby. Great location!

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Fairmont Hotels & Resorts
Thank Kelli H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this reviewResponded 6 May 2014

Dear Valued Guest from Fort St. John,

Thank you for taking the time to write such a great review on Tripadvisor of your recent stay with us for your conference. I am so pleased to hear that we were able to provide you with the service that The Fairmont Empress is so well known for. It is wonderful to read that you enjoyed your room as well as our wonderful location. Thank you again for taking the time to write a review. We look forward to welcoming you back to The Fairmont Empress when your travels bring you to Victoria again.

Kind regards,

Don Fennerty
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2014

We stayed here for three nights while on a conference in the adjacent Victoria Conference Centre because we received a special conference rate. Walking through the historical wood carved décor felt like being in a long gone era of glamour and wealth. The "basic" room we had was grand and roomy, with a huge flat screen TV, and the view to the courtyard was pretty and quiet. The bed (Queen) was super comfortable (even though I'm not a fan of the sheet-wrapped duvet because it disintegrates to balls of sheets overnight which always tend to migrate to the other side of the bed;). Overall a memorable experience that I can recommend to anyone who wants to splurge a little (or a lot).

Room Tip: Our lower price room was well appointed so don't worry if you can't afford the ocean view su...
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  • Stayed: April 2014, travelled on business
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Thank apaetow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this reviewResponded 5 May 2014

Dear Valued Guest from Vancouver,

Thank you for taking the time to write such a great review on Tripadvisor of your recent stay with us. I am so thrilled to hear that you enjoyed your stay with us and that you found the history of the hotel so interesting. The Empress Room, our formal dining room, features ceiling molding that is actually done with horse hair and plaster! We offer 477 different rooms, all with unique configurations which is another feature of our historic property. Thank you again for taking the time to write a review. We look forward to welcoming you back to The Fairmont Empress when you return to Victoria again.

Kind regards,

Don Fennerty
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2014

We were very happy to have our wedding here, we got married in the rose garden and had a small reception in the Balmoral room. The service we received was first class, and everything went without a hitch (ok one hitch.. me to my wife). I would recommend this to anyone. Sandra handled the details and she was wonderful. As we live in Ottawa it was difficult to plan from a distance but she took care of us.

  • Stayed: August 2013, travelled as a couple
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Thank ACN2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this reviewResponded 5 May 2014

Dear Valued Guest from Ottawa,

Thank you for taking the time to write such a great review on Tripadvisor of your recent stay with us for your wedding and congratulations! I am so pleased to hear that we were able to provide you with the service that The Fairmont Empress is so well known for. We are privileged to have a truly wonderful group of people who work here at The Fairmont Empress, and Sandra is definitely one of these people. Thank you again for taking the time to write a review. We look forward to welcoming you back to The Fairmont Empress when your travels bring you to Victoria again.

Kind regards,

Don Fennerty
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Fairmont Empress

Address: 721 Government Street, Victoria, British Columbia V8W 1W5, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Victoria
#6 Spa Hotel in Victoria
#9 Luxury Hotel in Victoria
#13 Business Hotel in Victoria
#14 Family Hotel in Victoria
#16 Romantic Hotel in Victoria
Price Range: £146 - £390 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Fairmont Empress 4*
Number of rooms: 477
Official Description (provided by the hotel):
Regarded as a Condé Nast Readers' Choice and Gold List hotel, and honoured with the Travel + Leisure distinction as a top Canadian hotel, the Fairmont Empress graces Victoria's sparkling Inner Harbour with an iconic presence. The Fairmont Empress, Victoria B.C.’s most iconic hotel, has just unveiled a $60 million dollar restoration.This luxury hotel offers 464 beautifully appointed guest rooms and suites, and expansive meeting and wedding space adjacent to the conference centre. Located on the picturesque West Coast of Canada, this is the ideal location to explore all the natural beauty of Vancouver Island. ... more   less 
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Also Known As:
The Fairmont Empress Hotel Victoria
Fairmont Hotel Victoria
Fairmont Hotel Empress
Empress Hotel Victoria
Fairmont Victoria
Victoria Fairmont
Fairmont Empress Hotel
The Fairmont Empress Victoria, Vancouver Island

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