We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Disappointing” 1 of 5 bubbles
Review of The Fairmont Empress

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
The Fairmont Empress
Ranked #19 of 52 Hotels in Victoria
Certificate of Excellence
GreenLeadersGold level
vancouver bc
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Disappointing”
1 of 5 bubbles Reviewed 23 July 2014

old worn room, coffee maker did not work, housekeeping must have informed maintenance because they arrived at 11:45 pm on a Monday night!!!
Thanks, restless, sleepless night and a full day of work Tuesday. Having someone knocking at your door at that hour and waking you from a deep sleep is just wrong. Then having someone attempt to enter your room (thank goodness for chains) is just creepy.
Follow up with management warranted a phone call to determine who attempted to enter my room and then nada, zip, nothing.
seriously? at these prices...never again

  • Stayed July 2014, travelled on business
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank sarsvanc0uverbc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review, 25 July 2014
Dear Valued Guest from Vancouver,

Thank you for taking the time to share your feedback. I am sorry to hear that your stay was not as memorable as we would like. We strive to provide the best experience and customer service that guests have come to expect of Fairmont Hotels. I apologize about the coffee maker as well as the state of your room. I am following up with my Executive Housekeeper to ensure that these are looked after immediately. Someone coming to your room at 11:45 is unacceptable and I apologize. I would be happy to discuss your stay further should you wish.

Kind regards,

Don Fennerty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

3,420 reviews from our community

Traveller rating
    1,820
    876
    427
    197
    100
See reviews for
766
1,462
121
541
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (904)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
North Vancouver
1 review
5 of 5 bubbles Reviewed 23 July 2014

I was given an opportunity to stay at the empress through a booking error at a different victoria hotel and I was very pleased to stay there. The charm and location are superb. My room was comfortable and the service was excellent.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Marjorie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review, 25 July 2014
Dear Valued Guest from North Vancouver,

Thank you for taking the time to write a review on Trip Advisor of your recent stay with us. I am delighted to read that you enjoyed the charm, location, and a comfortable room; and that we were able to provide you with the service that The Fairmont Empress is so well known for. Thank you again for taking the time to write and we certainly look forward to welcoming you back again one day soon.

Kind regards,

Don Fennerty
General Manager




I
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cobble Hill, Canada
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 23 July 2014

If you want to revive and rejuvenate the Willow Spa in the Fairmont Empress is the place to go. You will be greeted and treated to a world of relaxation when you enter the Spa experience here. The $99 wellness Wednesday special gives you incredible value. I went for my birthday with a girlfriend. We went early and took advantage of all the amenities like the sauna, steam bath, and mineral pool before our treatments. We were so delighted with the whole experience that we were already planning our next visit before we left.
You owe it to yourself to visit the Willow Spa. A seriously great ideal!

  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LMB05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
san jose, ca
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 bubbles Reviewed 22 July 2014

It is a beautiful hotel but only for one night
small rooms
no a/c (of course it was warm)
over rated
not that exciting
small windows - can not open
old
they want 150 characters - I'm trying
afternoon tea is so loud and expensive
nice to visit - stay elsewhere

Room Tip: So many other nice boutique hotels beside the Fairmont
See more room tips
  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank sandyrct
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review, 25 July 2014
Dear Valued Guest from San Jose,

Thank you for taking the time to write a review on Trip Advisor of your recent stay with us. Your feedback is valuable for us to assist in moving forward. With regards to air conditioning, we are actively looking for ways to retrofit our century old building. I am pleased to say that I feel we are making very good progress in this regard, and I am very optimistic that one day soon we will be able to better control the temperature in our rooms. Thank you again for taking the time to write a review. I do hope we will be able to welcome you back again one day.

Kind regards,

Don Fennerty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Courtenay, Canada
1 review
5 of 5 bubbles Reviewed 22 July 2014 via mobile

Took advantage of 2 night special in the Fairmount gold room. Fantastisc view of harbour. Everything from the staff to the room to the food was excellent. The only expectation that was not met is the parking fee. It should be included on the price of the room.

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waterloo, Canada
Level Contributor
76 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 22 July 2014

I stayed in this hotel (a deluxe king) for four nights in June 2014 and it was amazing. Far from being tired, the room was extremely modern and well appointed. The Keurig was well stocked with an assortment of coffee pods, there was a kettle to boil coffee, the towels were luxurious, WiFi free and fast, and the view over the Inner Harbour was exceptional.

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Waterloo_Researcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review, 25 July 2014
Dear Valued Guest from Toronto,

Thank you for taking the time to write such a great review on Tripadvisor of your recent stay with us. I am so pleased to hear that we were able to provide you with the service that The Fairmont Empress is so well known for. I am happy to read that you loved our fabulous central location. I hope you had the opportunity to enjoy a city tour of Victoria and see all that our city has to offer. Thank you again for taking the time to write a review. We look forward to welcoming you back to The Fairmont Empress when your travels bring you to Victoria again.

Kind regards,

Don Fennerty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ashford, United Kingdom
Level Contributor
406 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 563 helpful votes
5 of 5 bubbles Reviewed 22 July 2014 via mobile

Just love this place to bits. We'll trained and utterly polite staff. Grand and ornate public rooms that reek of an over indulgent past. Beautiful shops that have outrageous prices. The Bengal lounge was so gentle men's club that all the staff had to be called Jeeves. The afternoon tea rooms were unreal with great cake stands brimming with fancies, people sipping tea with twinkies in the air and trying to look superior. The main restaurant was a masterpiece of decadence, beautifully laid out, a wondrous carved wooden ceiling and enormous fireplace. Beautifully sited hotel overlooking the harbour and in the middle of all the action. I am not sure if the really well heeled would particularly enjoy staying here as the place unreservedly welcomes tourists who seemed to regard it as a museum with cakes. It seems to be struggling with the war on advancing years and the truly wealthy want things to work and be of an efficient standard. I hope this wonderful institution will go on for years, let's forgive the old lady a bit of arthritis. I suppose it will be the Asian communities that will bring in the revenues in the future. After all it's their turn to live the high life.

Stayed July 2014, travelled with family
Helpful?
Thank Pedroofpobla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review, 25 July 2014
Dear Valued Guest from Valencia,

Thank you for taking the time to write such a great review on Tripadvisor of your recent stay with us. I am so pleased to hear that we were able to provide you with the service that The Fairmont Empress is so well known for. It is wonderful to hear that you were able to enjoy and experience so much of the hotel from the Bengal Lounge to Afternoon Tea to the beautiful shops. I am happy that you were welcomed warmly upon your arrival and our staff was able to assist you throughout your stay. I hope you had the opportunity to enjoy a city tour of Victoria and see all that our city has to offer. Thank you again for taking the time to write a review. We look forward to welcoming you back to The Fairmont Empress when your travels bring you to Victoria again.

Kind regards,

Don Fennerty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Victoria hotels
Fairfield
Abigail's Hotel
Abigail's Hotel
#1 of 52 in Victoria
5.0 of 5 bubbles 965 reviews
Magnolia Hotel And Spa
#2 of 52 in Victoria
5.0 of 5 bubbles 2,465 reviews
Hotel Grand Pacific
#15 of 52 in Victoria
4.5 of 5 bubbles 1,909 reviews
Show Prices
Show Prices
Show Prices
Oak Bay Beach Hotel
#3 of 52 in Victoria
4.5 of 5 bubbles 1,110 reviews
Show Prices
Show Prices
Show Prices

Been to The Fairmont Empress? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Fairmont Empress

Property: The Fairmont Empress
Address: 721 Government Street, Victoria, British Columbia V8W 1W5, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Victoria
#8 Spa Hotel in Victoria
#9 Luxury Hotel in Victoria
#13 Business Hotel in Victoria
#16 Romantic Hotel in Victoria
#17 Family Hotel in Victoria
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Fairmont Empress 4*
Number of rooms: 477
Official Description (provided by the hotel):
The Fairmont Empress sits majestically at the cornerstone of Victoria's sparkling Inner Harbour. This landmark hotel features turn of the century architecture, classic beauty and an unrivaled location on the water. It features the highly acclaimed Willow Stream Spa regarded as one of the best spas in Canada. Food lovers can sample the English ritual of Afternoon Tea, savour the famous curry buffet in The Bengal Lounge or sample award-winning food and wine in The Empress Room. The Fairmont Empress offers wireless internet access in all guestrooms, and it is complimentary for our Fairmont President's Club members, free to join. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Fairmont Hotels, TravelUp, Agoda, Hotels.com and Booking.com so you can book your The Fairmont Empress reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Fairmont Empress Hotel Victoria
Fairmont Hotel Victoria
Fairmont Hotel Empress
Empress Hotel Victoria
Fairmont Victoria
Victoria Fairmont
Fairmont Empress Hotel
The Fairmont Empress Victoria, Vancouver Island

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing