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“Great Stay”

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The Fairmont Empress
Ranked #19 of 49 Hotels in Victoria
Certificate of Excellence
GreenLeadersGold level
Surrey
1 review
“Great Stay”
Reviewed 11 August 2014

We had a great experience once we arrived and the rooms were great! good location for us and easy for us to get around. All the staff were great and we will definitely stay here again. From the moment I booked to the extended checkout the staff accommodated all our needs. Amazing staff!

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Ina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,527 reviews from our community

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  • Location
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (942)
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La Quinta
1 review
Reviewed 11 August 2014

This is the only place I stay in Victoria and it is wonderful. My daughter is still talking about our visit. The staff was outstanding! We had people in the different areas of the hotel that were great. We did have one waiter on the Veranda that wasn't the best, but others made up for it. We had afternoon tea and the people were unbelievable in there. I can't say enough about them.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Deirdrequinn2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FairmontEmpress1908, General Manager at The Fairmont Empress, responded to this review, 22 September 2014
Dear Valued Guest from La Quinta,

Thank you for writing a review on TripAdvisor. I am very happy to read that both you and you daughter had such a wonderful time staying with us. I am glad that you were able to enjoy our Afternoon Tea Experience. We look forward to welcoming you back again to The Fairmont Empress sometime soon.

Kind regards,

Don Fennerty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Memphis, Tennessee, United States
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 11 August 2014

This is the place to stay in Victoria. It is central to just about everything. The Clipper ferry service to Seattle docks just across the harbor and the seaplanes dock about 400’ from the front door. The bus stop from everywhere is just behind the hotel and pickups to Buchart Gardens is out front. The hotel itself is stunningly beautiful with old world charm. This is not a steel and glass high rise. The rooms are comfortable and homey.
I recommend paying a little more for a Gold room. You get private dining and a better room with a harbor view which in this hotel is wonderful.

Room Tip: I recommend paying a little more for a Gold room. You get private dining check-in and check-out plus...
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Green Features: This hotel appears to make every effort to be green but still permit the guests to be comfortable.
  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Sumner B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Red Deer, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 August 2014

Wonderful ! What a hotel should be ! Every little thing taken care of. We loved Victoria even more this time..............and the weather was superb.....who could ask for anything more? We will definitely come back.

Room Tip: For ideal get harbour view.
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Green Features: Trying hard !! We have confidence that the Fairmont chain is doing its best.
  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank prairiebrit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westbank
1 review
Reviewed 8 August 2014

The staff at this hotel are exceptional! They anticipate your every need and go 'over & above' to make sure you have a pleasant and memorable experience. Remember that you are experiencing the history of an older Hotel so, it may lack a few of the modern amenities you are used to. However, that pales in comparison to all the wonderful things there are to discover & experience. And the location is incredible! Make sure you book 'a room with a view' for the best photo op's of Victoria harbour from your window. Tea in the Empress Tea Room is a 'must!' Please dress appropriately so as not to spoil the ambiance. You will come away feeling very special. ENJOY!

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Leslie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
272 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 8 August 2014 via mobile

After a long drive, it is nice to be warmly greeted and shown to a very nice room. In the tradition of the Canadian Railway hotels. Has all the modern amenities one expects these days. Afternoon tea is an event. Central to many of Victoria's attractions

Stayed August 2014
Helpful?
Thank EPMcK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio
1 review
Reviewed 8 August 2014

The property was beautiful, the rooms were average. As a frequent traveler, I found the cost of my hotel stay to be high based on the room accommodations. There was no air-conditioning in the hotel room, which did not bother me, however as the window needed to be open for air circulation, the noise outside was annoying; bring earplugs for sleeping. The front desk staff were average & the check-in line was long. The restaurant staff & room service staff were exceptional. Afternoon tea, though expensive, is a must do.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Gailee G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Fairmont Empress

Property: The Fairmont Empress
Address: 721 Government Street, Victoria, British Columbia V8W 1W5, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Victoria
#7 Spa Hotel in Victoria
#9 Luxury Hotel in Victoria
#13 Business Hotel in Victoria
#16 Romantic Hotel in Victoria
#17 Family Hotel in Victoria
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Fairmont Empress 4*
Number of rooms: 477
Official Description (provided by the hotel):
Regarded as a Condé Nast Readers' Choice and Gold List hotel, and honoured with the Travel + Leisure distinction as a top Canadian hotel, the Fairmont Empress graces Victoria's sparkling Inner Harbour with an iconic presence. The Fairmont Empress, Victoria B.C.’s most iconic hotel, has just unveiled a $60 million dollar restoration.This luxury hotel offers 464 beautifully appointed guest rooms and suites, and expansive meeting and wedding space adjacent to the conference centre. Located on the picturesque West Coast of Canada, this is the ideal location to explore all the natural beauty of Vancouver Island. ... more   less 
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Also Known As:
The Fairmont Empress Hotel Victoria
Fairmont Hotel Victoria
Fairmont Hotel Empress
Empress Hotel Victoria
Fairmont Victoria
Victoria Fairmont
Fairmont Empress Hotel
The Fairmont Empress Victoria, Vancouver Island

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