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“Birthday getaway”

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Hotel Grand Pacific
Ranked #13 of 47 Hotels in Victoria
Certificate of Excellence
Reviewed 30 May 2013

This was our first time at the Hotel Grand Pacific. We were pleased that the hotel compared favourably with The Fairmont Empress. The lobby was impressive, the room spacious, and the bed was as "heavenly" as the Sheraton namesakes. The bonus was finding we were across the street from the new Robert Bateman gallery, which we were able to visit on opening day. All in all, a great birthday getaway. Oh, and the best part was the special price: $200 minus the age of the oldest guest, so the room was almost free!!

Room Tip: Ask at check in whether or not the room overlooks an ugly roof. That did get in the way of enjoying...
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  • Stayed: May 2013, travelled as a couple
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1  Thank TriggerVancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,440 - 1,446 of 2,149 reviews

Reviewed 30 May 2013

Stayed here in the Victoria suite. The location makes it worthwhile as well as the fitness centre with the lap pool and very well stocked change rooms there. It is walking distance to the parliament buildings, imax, royal B.C. museum and many restaurants and across from the harbour. The suite was spacious although lacked clothes storage and was glad we were only there for 3 nights. We didn't pay for the view and not sure it would have been worth it so glad we didn't. If you needed something the staff couldn't do it fast enough for you - exceptional service for any hotel!

Room Tip: Suite without a view.
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  • Stayed: May 2013, travelled with family
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Thank allaboutthesun246
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2013

This is hotel is probably great for tourists. For my stay, I found, it was terrible at providing standard business class hotel service. Trouble with my reservation that seemed to dog my every request or need at the hotel. Every time I attended the front desk there was confusion. For some reason their system just couldn't log my name, company or reservation. Including the length of time of my stay which of course was an issue. Even though the reservation confirmation, in email, FROM the hotel, was clear. Laundry service - didn't happen. Didn't matter what I did. The list goes on. Business travelers and tourists have different needs. My company was a regular but will not stay here again.

Room Tip: ask ask ask about where your room faces before choosing. don't pay ridiculous ocean view rate t...
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  • Stayed: May 2013, travelled on business
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3  Thank jumpinhorsedad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmoryHaines, Manager at Hotel Grand Pacific, responded to this reviewResponded 7 June 2013

Dear Guest,

Thank you for sharing your recent experience at the Hotel Grand pacific. I am terribly disappointed that your visit was less than stellar and that you have left with a poor impression of us.

I am also shocked as, in fact, most of our clients are business travellers. Our efforts are usually extremely well received from product to service experiences by our guests. Obviously in your case we fell far from our mark.

I would ask you to share some more specific information with me. Please contact me directly at 1-800-663-7550 if you wish to further discuss your stay. I can then have a focal discussion based around your observations with our team. We are always enagaged in making a sincere effort to learn about how we can be better provide for our guests.

Rest assured that we will work diligently at improving the guest experience and hope that at some point in the future you'll give us another opportunity to try The Hotel Grand Pacific again.

Regards,
Emory Haines
Director of Operations

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Reviewed 29 May 2013 via mobile

We had a room with a balcony overlooking the harbor. After hitting hot temperatures in Southern California, it was very nice to leave the door open with cool breezes and watch the activity below. The room was great and the staff all very helpful. We felt a bit needy by the minor changes in Canada but had a very enjoyable stay.

  • Stayed: May 2013
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1  Thank Peachyohio1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James F, Manager at Hotel Grand Pacific, responded to this reviewResponded 30 May 2013

Hello Peachyohio1,

Thank you for taking the time to review our property. You painted the perfect picture of one of our greatest amenities; all our rooms come with balconies. As you experienced they really provide a natural relief when the temperatures turn up or you're just looking for a private retreat.

We hope to welcome you back again soon to our property and beautiful city.

Warm regards,

James Fry
Director of Sales and Marketing

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Reviewed 29 May 2013

A nice hotel located in the centre of all the attractions of Victoria's Inner Harbour and within walking distance to downtown. The staff were friendly and helpful. Room was neat and clean and as advertised.

Room Tip: Rooms facing the Inner Harbour may experience some noise from the busy street and harbour, so you mi...
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  • Stayed: May 2013, travelled as a couple
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1  Thank BrettDebbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2013

Very nice hotel located across from waterfront in downtown Victoria. Location is perfect to access everything downtown has to offer. Room was larger than we expected for a new hotel ( pleasantly surprised ). Staff very helpful, parking $16 per night and directly under ground.

  • Stayed: May 2013, travelled with family
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2  Thank Geight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James F, Manager at Hotel Grand Pacific, responded to this reviewResponded 30 May 2013

Hello Geight,

Thank you for the warm review. We're very proud of our location and as you experienced, our location in the harbor is unsurpassed. We hope to welcome you back again soon.

Warm regards,

James Fry
Director of Sales and Marketing

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Reviewed 27 May 2013

My husband and I stayed at the Grand Pacific for three nights in May after I spent three nights in a B&B alone. We had seen ads in the newspapers in Vancouver about "deals" and found the best one for us was for Seniors where your age was deducted from $200 as the base rate. We had a very comfortable room, free parking and efficient service. I normally am not big on large "for tourist trade" hotels but our experience was completely positive including being given a grace period for leaving on our last day. I would return.

Room Tip: We had a corner room - as it happens one for wheelchairs which was a bit more spacious and though lo...
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  • Stayed: May 2013, travelled as a couple
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1  Thank 22lynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Grand Pacific

Address: 463 Belleville Street, Victoria, British Columbia V8V 1X3, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Victoria
#9 Business Hotel in Victoria
#10 Family Hotel in Victoria
#11 Romantic Hotel in Victoria
Price Range: £98 - £169 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Grand Pacific 4*
Number of rooms: 304
Official Description (provided by the hotel):
Facing Victoria's Inner Harbour and adjacent to the British Columbia Legislature, the Hotel Grand Pacific, recently voted World's Best, Top 500 places to stay by Travel + Leisure Magazine, is 2 blocks from Victoria's downtown restaurant and shopping scene, 2 blocks from the Victoria Conference Centre and 5 blocks from Fisherman's Wharf, a working harbour surrounded by an array of food kiosks, unique shops and ecotour adventures. The Victoria of today is urban, outdoorsy, culinary and hip. Experience Victoria today. ... more   less 
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Also Known As:
Grand Pacific Hotel
Grand Pacific Victoria
Hotel Grand Pacific Victoria, Vancouver Island

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