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“Bad Customer Service”

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Swans Hotel & Brewpub
Ranked #28 of 52 Hotels in Victoria
Certificate of Excellence
Victoria, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Bad Customer Service”
Reviewed 23 July 2013

I was shopping around for rates and availability and was shocked to find rooms at this location during the summer season at $99!! Unfortunately between the time that I had called and the time that I walked in (5 minutes later) the rate had SKYROCKETED to $199! The gentleman at the desk was not very friendly and I decided against staying at this hotel. Do not call after 3pm if you want honest rates as the man at the desk is not customer service oriented!

  • Stayed June 2013, travelled on business
    • Value
    • Service
Helpful?
1 Thank Poonharper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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325 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (93)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Spanish first
  • Any
English first
Charleston, South Carolina
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 June 2013

We just stayed at Swans for two nights in a 2 bedroom suite with our teenage granddaughter. Our suite was clean, basically furnished, comfortable. The location was convenient to all the major sites walking. Only downside is that we wanted to sit outside on patio to sip our Swan brewed pint and she could not sit there because she is under 19. This is not Swans's' fault but a Canadian law that children cannot be allowed into what is considered a pub.

Stayed June 2013, travelled with family
Helpful?
Thank Elsmocko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 12 June 2013

Four 60ish women loose on the town and we couldn't have found a better location to attend the McPherson Theatre, Kayak the Gorge, enjoy some wonderful cuisine, walk to the new Bateman Gallery along the Victoria waterfront... and at the end of the day, climb into wonderful comfy beds with good pillows. AHHHH! Our room had a full kitchen which was well equipped. Service at the front desk was wonderful, the hotel clean and welcoming with fresh apples available through the day and coffee/tea set out in the morning. Parking was available for $9/day a half block away in a well lit lot. A good find.

Room Tip: Inside rooms are quite dark but very quiet. The outside rooms are on the street and have a wee balco...
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  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adelion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 June 2013

On Saturday night, a friend rented a suite at the hotel to have a small gathering for her birthday. All 12 guests were between the ages of 30 & 40 and there were 12 people in total who arrived at the hotel between 8:00pm & 9:00pm. After 2 warnings, we were asked to leave the hotel just before 11:00pm. The front desk told us they had noise complaints and complaints of smoking coming from our suite. The music coming up through the floor from the pub downstairs was louder than the music coming from our suite and no one in the room was a smoker. Everyone was sitting around having appies and a few drink and were sitting around talking. We tidied up the room and left the hotel. This situation confused us all because we had not done anything wrong. The front desk attendant wouldn't listen to us when we told him that the complaint couldn't have possibly be directed at us. I wouldn't recommend this hotel to anyone who has conversations at a reasonable volume because you might get asked to leave.

  • Stayed June 2013, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
4 Thank CLBVicBC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, Oregon
Level Contributor
742 reviews
176 hotel reviews
common_n_hotel_reviews_1bd8 295 helpful votes
Reviewed 26 May 2013

We had a very homey suite - a furnished apartment I'd like to have in any city. Our delightful king was on the 3rd floor facing the water. Windows opened for fresh air, then sealed very well. The loft bedroom meant our bed was well above the street, but we had to descend stairs to the bathroom in the dark (which is why I travel with a nightlight). Well-done original art hung on the walls. All the furniture was comfortable and welcoming. Bathroom and kitchen were compact but well designed. Free wifi worked well for both tablet and laptop. Guest laundry is on third floor and requires a key. The hotel feels inner-city European with: narrow stairs, one smallish elevator for floors 1-3, no luggage cart, pay parking a block away, a loading zone out front. Location is in the middle of everything.

If you get a loft, bring a nightlight for the stairs at night and eyeshades for the stairwell skylight (next to the bed) in the morning.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TJandTR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Limmen
Level Contributor
277 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 13 May 2013

We stayed only one night here during our stop in Victoria. The hotel is close to downtown and in an erea with shops, restaurants etc. We had a large suite: downstairs livingroom, kitchen and bathroom. Here is also the foldaway bed/couch. Upstairs are two bedrooms: one with a queen size bed and one with two singles. The suite was clean and well equiped. The only downside that I can think of was the temperature: since it was very hot for May the room was very warm. There is no AC and you have to cool the suite with fans.

Room Tip: There is a public bar in the hotel. Our room was far away from all the noise (band playing) but if y...
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  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Milo1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal
Level Contributor
53 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 12 May 2013

To keep it short...

-clean room, quite spacious - I had one of the smallest suites and this was still the case.
-well-equipped kitchen
-bathroom - clean and updated
-good location, downtown, near restaurants and shops, harbour, museum....yet quiet
-very reasonable price, great value for $
-good TV and reliable internet access - should these be important for you
-great room cleaning and front desk service - nice people, helpful and friendly
-comfortable bed

if and when I get back to Victoria (hopefully soon), I will stay here.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank wanderingwhit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Swans Hotel & Brewpub

Property: Swans Hotel & Brewpub
Address: 506 Pandora Ave, Victoria, British Columbia V8W 1N6, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria > Downtown
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#22 Business Hotel in Victoria
#24 Family Hotel in Victoria
#26 Romantic Hotel in Victoria
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Swans Hotel & Brewpub 3.5*
Number of rooms: 30
Official Description (provided by the hotel):
Swans Hotel & Brewpub offers 29 unique and comfortable suites and is conveniently located in the heart of historic "Old Town" Victoria. We are a short walking distance to downtown's Inner Harbour, museums, galleries, events, entertainment, shopping and much more. ... more   less 
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Also Known As:
Swans Suite Hotel
Swans Hotel & Brewpub Victoria, Vancouver Island

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