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“Very disappointing place”

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Swans Hotel & Brewpub
Ranked #28 of 49 Hotels in Victoria
Certificate of Excellence
Paris, France
Level Contributor
85 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Very disappointing place”
Reviewed 14 August 2013

We booked one night in the swans suite and vere very dissapointed with both the place and the service. We had to wait 5 minutes when checking in as no one was at the counter when we arrived and the another 5 minutes as the person in charge dissapeared again in the office. The room we were given was large but not what I would call a boutique hotel quality . it's more like and old fashioned appartment you would rent from an old lady. The art on the walls was bad and the room did not smell fresh.The only good point was the beds. Altogether not a good experience and there are probably much better places to stay in victoria for the same price.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank BrusselsCrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IsaacMtz, Guest Relations Manager at Swans Hotel & Brewpub, responded to this review, 17 September 2013
Thank you for taking the time to review our property and share your opinion about Swans Suite Hotel. We truly appreciate our guests' feedback and take it into consideration.

We apologize for not meeting your expectations during your stay. We strive to provide an excellent experience to all of our guests. Sadly we could not do anything in regards the music festival happening near our premises and we are sorry this affected your visit in a negative way.

If you happen to visit us again in the future please ask for the manager and we will try to make this better for you.

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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331 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (96)
Date | Rating
  • English first
  • French first
  • Japanese first
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English first
Oakville, Canada
Level Contributor
137 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 4 August 2013

Swans Suite Hotel was a nice surprise. Charming historical building, lots of great art. The rooms were a great size, very clean, with all the amenities. Popular brewpub restaurant attached with live entertainment. The staff were very friendly, very accommodating. Good location. Great value. Would stay there again. Don't know if it had a fitness room so cannot comment but cannot delete the rating that I pressed in error

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charlotte R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marblehead, Massachusetts, United States
Level Contributor
37 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 July 2013

Having a suite overlooking the bay is great. Being surrounded by amazing first nation and other exquisite art makes our weeks in Victoria a constant visual pleasure even when the sun goes down. Add to this the micro-brewery and a fun place to eat tasty food with a a few steps to our room.... heaven. Margi and Peter

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Margi F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 July 2013

I was shopping around for rates and availability and was shocked to find rooms at this location during the summer season at $99!! Unfortunately between the time that I had called and the time that I walked in (5 minutes later) the rate had SKYROCKETED to $199! The gentleman at the desk was not very friendly and I decided against staying at this hotel. Do not call after 3pm if you want honest rates as the man at the desk is not customer service oriented!

  • Stayed June 2013, travelled on business
    • Value
    • Service
Helpful?
1 Thank Poonharper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charleston, South Carolina
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 June 2013

We just stayed at Swans for two nights in a 2 bedroom suite with our teenage granddaughter. Our suite was clean, basically furnished, comfortable. The location was convenient to all the major sites walking. Only downside is that we wanted to sit outside on patio to sip our Swan brewed pint and she could not sit there because she is under 19. This is not Swans's' fault but a Canadian law that children cannot be allowed into what is considered a pub.

Stayed June 2013, travelled with family
Helpful?
Thank Elsmocko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 12 June 2013

Four 60ish women loose on the town and we couldn't have found a better location to attend the McPherson Theatre, Kayak the Gorge, enjoy some wonderful cuisine, walk to the new Bateman Gallery along the Victoria waterfront... and at the end of the day, climb into wonderful comfy beds with good pillows. AHHHH! Our room had a full kitchen which was well equipped. Service at the front desk was wonderful, the hotel clean and welcoming with fresh apples available through the day and coffee/tea set out in the morning. Parking was available for $9/day a half block away in a well lit lot. A good find.

Room Tip: Inside rooms are quite dark but very quiet. The outside rooms are on the street and have a wee balco...
See more room tips
  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adelion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 June 2013

On Saturday night, a friend rented a suite at the hotel to have a small gathering for her birthday. All 12 guests were between the ages of 30 & 40 and there were 12 people in total who arrived at the hotel between 8:00pm & 9:00pm. After 2 warnings, we were asked to leave the hotel just before 11:00pm. The front desk told us they had noise complaints and complaints of smoking coming from our suite. The music coming up through the floor from the pub downstairs was louder than the music coming from our suite and no one in the room was a smoker. Everyone was sitting around having appies and a few drink and were sitting around talking. We tidied up the room and left the hotel. This situation confused us all because we had not done anything wrong. The front desk attendant wouldn't listen to us when we told him that the complaint couldn't have possibly be directed at us. I wouldn't recommend this hotel to anyone who has conversations at a reasonable volume because you might get asked to leave.

  • Stayed June 2013, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
4 Thank CLBVicBC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Swans Hotel & Brewpub

Property: Swans Hotel & Brewpub
Address: 506 Pandora Ave, Victoria, British Columbia V8W 1N6, Canada
Region: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Victoria > Downtown
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#22 Business Hotel in Victoria
#24 Family Hotel in Victoria
#26 Romantic Hotel in Victoria
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Swans Hotel & Brewpub 3.5*
Number of rooms: 30
Official Description (provided by the hotel):
Swans Hotel & Brewpub offers 29 unique and comfortable suites and is conveniently located in the heart of historic "Old Town" Victoria. We are a short walking distance to downtown's Inner Harbour, museums, galleries, events, entertainment, shopping and much more. ... more   less 
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Also Known As:
Swans Suite Hotel
Swans Hotel & Brewpub Victoria, Vancouver Island

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